Returning from a visit to Purdue we decided to spend one day/night in Indianapolis before flying back to Seattle. There are so many choices of hotels in the downtown area, which I spent far too long researching, before deciding on this Hilton. Chose this Hilton for great downtown location and since I am a Hilton Honors Member (but not at an elite level). Perfect choice!! Greeted and checked in by Deion at Front Desk who has a marvelous and welcoming personality. Without asking we were upgraded to a suite and given two free drinks in Bar. The room was huge, lovely downtown view, beds uber comfortable, spacious bathroom and dressing area with an additional sink outside bathroom. (Always nice since there were three of us traveling.) Service in both bar and restaurant was great. All other employees (front desk, concierge, valet,) were extremely personable in helping us with all questions and airport transportation for the following morning. Only disappointment? That would be the fact that our stay was basically 24 hours ~ I could have stayed days since we were treated so well and given space enough in our room to feel totally relaxed! Well done Hilton, I will select your property when I return!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 26, 2013
We are thrilled to read your review and truly appreciative that chose to stay with us for your overnight stop over in Indianapolis. Providing excellent, personalized service is of utmost importance at the Hilton Indianapolis Hotel & Suites and we are so glad that it made your stay great. We will be sure to share your kind words with everyone here. From check in to check out, your visit is the type of experience we hope for all of our guests! Thank you for your feedback, it would be our pleasure to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.