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“Great Place to stay for Mini-marathon!” 4 of 5 stars
Review of Hilton Indianapolis

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Hilton Indianapolis
3.5 of 5 Hotel   |   120 West Market Street,, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Double HHonors Points
Ranked #31 of 184 Hotels in Indianapolis
indiana
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
51 helpful votes 51 helpful votes
“Great Place to stay for Mini-marathon!”
4 of 5 stars Reviewed May 7, 2011

Stay at the Hilton the night before the Indy 500 Mini-Marathon. The staff was very friendly. We were upgraded to a suite because of Hilton Honors status. The room was a very large 2 room queen suite with sitting area. The bath area had a sink outside and then one inside the very large bathroom. The furnishings were 'dated' but everything was clean and well kept. The towels were very nice and thick. The front desk sent extra shampoo that we requested up within 5 minutes. The night manager called to make sure things were satisfactory and to make dinner recommendations.

Think the only issue was with valet parking on arrival. I really can't fault hotel as there was lots of construction and some really inexperienced travelers. People didn't know how to pull forward, quickly unload and move on. The valets were doing an outstanding job. It took less than 5 minutes to get our car after the race.

After 3 years and 3 different hotels for the mini this is by far our favorite for location and overall experience.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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586 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 24, 2011 via mobile

What you would exepect from Hilton in a great location. Plenty of dining options around. Circle center mall is right out the front door.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Highland Park, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed April 21, 2011

Yes the rooms are large and very well appointed but the little things are cheap like the hair dryer or the one tea bag and 2 packets of sugar substitute neither of which the maid replaced. watch for the hidden charges on the room service also. Took two trips to the front desk to get someone to fix the a/c and the maid service was not up to the quality of a Days Inn where you get free WiFi. Just not what you would expect from a Hilton

  • Stayed April 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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North Salt Lake, Utah
Top Contributor
216 reviews 216 reviews
70 hotel reviews
Reviews in 70 cities Reviews in 70 cities
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed April 11, 2011

First the good: The rooms are huge. I had an unexpected suite--a nice living room with couch, chair, tv and wet bar, and a separate bedroom with two more chairs and an additional t.v. across the large room from the king size bed. The room was quiet, spacious, and perfectly adequate. Since I was paying a conference rate, I couldn't complain, but I certainly wouldn't pay luxury rates for this hotel.

I've never been to Indy before so I have nothing to compare it to, but the decor was dated and in sad need of an update/upgrade. The first night when I tried to open the desk drawer, the drawer panel fell off in my lap. The yellow striped wall paper reminds me of my mother's 1970s kitchen. The location seems reasonable enough. Within walking distance are the canal, the mall, and the war memorials. Since I was only here for a conference in the hotel, it's hard to tell whether this would be a good location for other events, but it appears that the major sporting arenas might be within a short walk.

Now for the bad. The worst thing about the room was perfectly lousy maid service. The maids didn't arrive until mid morning or afternoon. Once I interrupted them about 3:30 still cleaning. But, I'm not sure if cleaning is an accurate description. I stayed for four nights and on various days I came back to towels not being replenished, soap not being replenished, a coffee cuip returned to the coffee maker without being cleaned, and towels cleaned but stained with makeup. In addition, the maid always closed the room up tight, turning off all lights and closing curtains making the room pitch-dark and rather disconcerting to a single woman travelling alone. The thermostat was raised to over 70 degrees. Furthermore, every day the alarm on the clock radio was turned off and the station turned to an awful rap station with vulgar lyrics. Instead of arriving to a comfortable room made ready for my arrival, I had to each day rearrange things the way I liked them, open the curtains, lower the thermostat, move the ice bucket back to its tray, and search for a tv remote. Pens disappeared and were not replenished. The only clock was in the bedroom.

One would think that in a suite one would experience nice touches, fine amenities, fluffy towels, a robe, maybe even turn down service. None of this was apparant and the the lack of thorough cleaning during the stay was un-nerving. (Incidentally, I found the whole city rather dirty. Stores had dirty floors. Street people rested in doorways. Smells were unbelieveably unpleasant.)

I often stay at Hiltons and trust their standards, but the standard for cleanliness and cleaning service in this hotel is the worst I've ever seen, including at some budget hotels.

Room Tip: Ask for a suite. But all the rooms are large.
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  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland, Indiana
Top Contributor
72 reviews 72 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 21, 2011

Arrived in Indianapolis, had to call hotel from their parking garage-no signs to lobby. Received a print out parking ticket which asked you to present to clerk at check out, which they stamped. (Leaving garage, there was no attendant. A machine received your ticket but there were no means to pay, it is added to your credit card-would have been nice to have a sign or be told by the clerk...)
At check in, we were not asked if we needed help or given some needed instructions, the clerk seemed to be "too busy".
The room was nice and large. The bed was new, very comfortable, had a great mattress and comfy pillows. It was a typical 3-31/2 star room.
The room service, arrived promptly,the server was congenial. The price was steep and the ticket vague...the food was hotel kitchen food.
The worst thing about this place is getting in and out. All the streets are one way. From the front of the hotel to the garage on the side took 20 minutes because of the one way streets, construction and traffic. It was a nightmare to get around the downtown in general.

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Falls Church, Va
Top Contributor
424 reviews 424 reviews
47 hotel reviews
Reviews in 107 cities Reviews in 107 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed March 3, 2011

This hotel is in a great location downtown. Views from the top floor (19) of the hotel are great. I had a good visit. Valet service was mediocre.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dyer, Indiana
Top Contributor
78 reviews 78 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 7, 2011

We stayed at the Hilton for a friends wedding. Originally, I had booked a room with 2 queen beds because my children were going to travel with us; however, at the last minute they did not go, so I called the hotel and asked to switch to one king bed. They said they did not have a room with a king available but they did have a one bedroom suite and they would gladly upgrade me to that at no additional charge!!

At that time I had requested a wine/cheese platter be delivered to our room upon arrival. When we arrived, the platter was not there; but they did get it ready and it was delivered within an hour. The hotel is located across the street from the TJ Maxx where you can walk all the way to City Centre Mall for some great shopping.

Its also within walking distance to some other great restaurants, not to mention that McCormick and Schmidts is right in the lobby, along with their own restaurant which is great for the breakfast buffet.

We got a super rate for such a great hotel within the middle of everything!!! I would definitely stay here again and as a matter of fact, I did!! I brought my two teenage girls back the weekend before Christmas and we did some shopping and walked through the city!! And I didn't have any complaints the 2nd stay either!!!


PS the beds are super comfortable with down pillows and down blankets. Our suite had two bathrooms and a living room area.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hilton Indianapolis

Address: 120 West Market Street,, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#28 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Indianapolis 3.5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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