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“Very Friendly staff great value” 5 of 5 stars
Review of TownePlace Suites Indianapolis Keystone

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TownePlace Suites Indianapolis Keystone
2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240   |  
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Ranked #7 of 183 Hotels in Indianapolis
Las Vegas, Nevada
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Very Friendly staff great value”
5 of 5 stars Reviewed August 14, 2014

Always greeted warmly by everybody when coming and going. The rooms have all been updated. My room was right next to pool but noise was no problem. Was very quiet even though there were children in the pool. The location is perfect near restaurants and shopping.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, August 15, 2014
Thank you so much for the compliments about the staff and the hotel. I am glad to hear that our staff was very friendly to you throughout your stay. Our hotel is typically very quiet even if you are near the pool! i agree, we do have a great location,there are many wonderful restaurants and shops within walking distance to our hotel.

We look forward to you staying with us again the next time that you are in town.


Raquel Garcia
General Manager
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155 reviews from our community

Traveler rating
    107
    33
    11
    4
    0
See reviews for
51
18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Terre Haute, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

This was a great stay for the price. I used points, but the $129 per night was a surprise in the Keystone area. There are a lot of places to eat, shop and enjoy yourself in this area. The sofa bed was a major plus and the queen bed was comfortable and clean! The staff was helpful and friendly. If you have an extended stay, limited budget and don't mind cooking a meal or two, (it comes with a nice size kitchen) this is a great option.

Room Tip: Pick a room on the third floor so you wont have to deal with active guests above you!
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, August 14, 2014
Thank you so much for your compliments of the hotel and staff. Glad to hear you were able to enjoy your experience with us. As far as any extended stay goes, our rates are cheaper the longer the guest stays. For future reference please inquire with our Sales Department on the rates.
Thanks again!

Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cincinnati, ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed in a two bedroom suite with our family of 5 for two nights and this place was great. We loved having the two bedrooms and full kitchen. There is a nice outdoor pool and the mgmt has lots of pool noodles and rafts for the kids to use. They also bring in pizza from a local pizzeria for dinner each night. They really try to go the extra mile here, offering lemonade fruit punch and cucumber water in the lobby all day long, bringing in dinner, and all the pool toys. I really got the sense that they cares about their guests and making the stay as nice and convenient as they could. It's a small property and it's nothing fancy, but they really maximize on what they've got.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, August 7, 2014
Thank you so much for your compliments of the hotel and the staff. Glad your family was able to enjoy our outdoor pool and have some fun out there. Also glad to hear that you enjoyed our little extra items that we had such as the flavored water and fruit punch.
We look forward to having you stay with us again the next time you are in town.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 26, 2014

I want to thank Raquel the GM of the hotel. Awesome job and faculty. Made me feel at home, Quite room even though the place was sold out . Nothing but top notch. The whole crew was helpfyl on finding me directions , the good places to eat and were there to answer any questions i had. truly professional

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 28, 2014
Thank you so much for the compliments of the hotel and staff. We greatly appreciate it. So glad you were able to enjoy the wonderful restaurants that we have at Keystone at the Crossing. We look forward to having you stay with us the next time you are in town.


Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Paul, MN
Top Contributor
101 reviews 101 reviews
65 hotel reviews
Reviews in 59 cities Reviews in 59 cities
258 helpful votes 258 helpful votes
5 of 5 stars Reviewed July 26, 2014

My sister and I spent two nights at this property recently. We had thought about staying downtown (see my previous review of the Conrad) or at a Marriott east of downtown, but the fact that we got a two-bedroom suite for $129/night persuaded us to stay there. We have only positives to report about our experience. Fantastic, friendly service; clean and quiet room with a small but fully-equipped kitchen, excellent air-conditioning, and an unbelievably powerful shower head. The location is convenient to the large mall across the street, various trendy restaurants, and I-465.

We couldn't have been happier with our choice - and we fully intend to choose the TownePlace Suites for future trips to the area!

Room Tip: Higher floor rooms are quieter.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 28, 2014
Thank you so much for the comments about our hotel and staff. We greatly appreciate it. So glad to hear that we were able to accommodate you and your sister. We look forward to having you stay with us the next time you are in town.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 24, 2014

This property has been recently remodeled and is very comfortable. The rooms are attractive and have full, modern kitchens. The area is convenient to the North Indianapolis area and the property is very quiet. It has a small outdoor pool. The only criticism is that the complimentary breakfast was skimpy, though I think they plan to add more to it.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 28, 2014
Thank you so much for your compliments of the hotel. Glad to hear that you were able to rest. We look forward to having you stay with us again the next time you are in town.


Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

When i first arrived i realized that i made the best decision in choosing this hotel for my stay. The hotel property was amazing. Everyone on staff is kind and courteous. Rooms are clean and comfortable. A great place for someone on business or vacation. A special shout out to Donna and Kisha, they made my stay! And an extra special shout out to the best hotel GM I have met, Raquel, for the special attention that she gave to me and would give to any guest!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 21, 2014
Thank you so much for your kind comments about Donna, Kisha and myself and the rest of the staff. We greatly appreciate it. We are so glad to hear that you were able to enjoy your experience while you stayed here. We look forward to having you stay with us the next time you are in town.

Thanks again !
Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Indianapolis
#10 Business Hotel in Indianapolis
#18 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Our newly renovated all-suite hotel offers modern apartment-like living with fully equipped kitchens, living area, sleeping area and complimentary wired and wireless high speed internet in every spacious suite. We offer an expanded continental breakfast daily to our guests complimentary in our brand new modern breakfast lounge as well as, all day coffee, tea and hot chocolate. Complimentary social evening reception offered Monday-Wednesday 5:30pm-7:30pm. Housekeeping service provided each week and refresh the suite everyday. Additionally, our service team is available 24 hours a day. Guests can keep their routine with our onsite laundry facilities as well as, available dry cleaning services. ... more   less 
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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