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“Incredible value!” 5 of 5 stars
Review of TownePlace Suites Indianapolis Keystone

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TownePlace Suites Indianapolis Keystone
2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240   |  
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Ranked #13 of 184 Hotels in Indianapolis
Certificate of Excellence
St Paul, MN
Level Contributor
104 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
“Incredible value!”
5 of 5 stars Reviewed July 26, 2014

My sister and I spent two nights at this property recently. We had thought about staying downtown (see my previous review of the Conrad) or at a Marriott east of downtown, but the fact that we got a two-bedroom suite for $129/night persuaded us to stay there. We have only positives to report about our experience. Fantastic, friendly service; clean and quiet room with a small but fully-equipped kitchen, excellent air-conditioning, and an unbelievably powerful shower head. The location is convenient to the large mall across the street, various trendy restaurants, and I-465.

We couldn't have been happier with our choice - and we fully intend to choose the TownePlace Suites for future trips to the area!

Room Tip: Higher floor rooms are quieter.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 28, 2014
Thank you so much for the comments about our hotel and staff. We greatly appreciate it. So glad to hear that we were able to accommodate you and your sister. We look forward to having you stay with us the next time you are in town.

Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    135
    44
    17
    5
    1
See reviews for
63
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71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Any
English first
San Francisco, California
2 reviews
4 of 5 stars Reviewed July 24, 2014

This property has been recently remodeled and is very comfortable. The rooms are attractive and have full, modern kitchens. The area is convenient to the North Indianapolis area and the property is very quiet. It has a small outdoor pool. The only criticism is that the complimentary breakfast was skimpy, though I think they plan to add more to it.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 28, 2014
Thank you so much for your compliments of the hotel. Glad to hear that you were able to rest. We look forward to having you stay with us again the next time you are in town.


Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

When i first arrived i realized that i made the best decision in choosing this hotel for my stay. The hotel property was amazing. Everyone on staff is kind and courteous. Rooms are clean and comfortable. A great place for someone on business or vacation. A special shout out to Donna and Kisha, they made my stay! And an extra special shout out to the best hotel GM I have met, Raquel, for the special attention that she gave to me and would give to any guest!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 21, 2014
Thank you so much for your kind comments about Donna, Kisha and myself and the rest of the staff. We greatly appreciate it. We are so glad to hear that you were able to enjoy your experience while you stayed here. We look forward to having you stay with us the next time you are in town.

Thanks again !
Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2014

I have been coming to Indianapolis for meetings for years. First time staying here and the experience was excellent. Friendly and helpful staff, clean and comfortable rooms, good breakfast. Quiet and safe location. Saw lots of families with children using the pool.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 18, 2014
Thank you so much for taking the time to fill out comments about our hotel and staff. We greatly appreciate it. We look forward to having you stay with us the next time you are in town.


Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steep Falls, Maine
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 11, 2014

I stayed in this hotel during a business trip to Indianapolis. The staff was friendly and helpful, and the accommodations were outstanding. My room included a small kitchen that had a refrigerator, stove, oven, and cooking/eating utensils. Wifi was free, which is not the case in many hotels. The place was very quiet, yet very accessible to a number of eating and shopping establishments. I enjoyed making my nightly walk to Maggie Moo's ice cream treatery (a mere three minute jaunt from my room) for ice cream. Raquel, the hotel general manager, was particularly helpful. She made arrangements for all members of our work party to have complimentary appetizers at the restaurant that we visited one evening. The hotel also offers a nice continental breakfast as part of the package and has a small snack store in the lobby. This is truly one of the city's hidden gems!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 12, 2014
Thank you so much for the compliments of our staff and hotel, I greatly appreciate it. I am so glad to hear that your group enjoyed their dinner and free appetizers.
I look forward to having you and all the staff members stay with us the next time in town.

Thanks again
Raquel Garcia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
57 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 11, 2014

I stayed here on business last week. We had driven by the hotel hundreds of time and never noticed it. The property is tucked back off the main road, but is a GREAT place to stay. The staff was great!

Room Tip: The beds are soft and my room was an efficiency
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 12, 2014
Thank you so much for the compliments about the staff and the hotel. We greatly appreciate it and hope to see you again the next time you are in town.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 10, 2014

A bit hard to find hiding behind another development. The rooms are basic, not bad but rather dark. Very low watt lights, including the bathroom. Rooms do have a nice kitchen set up. Parking can be an issue when full.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, July 12, 2014
Thank you for the comments about the hotel. We will definitely take your comments about the lighting into consideration.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Indianapolis
#15 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
All-suite Marriott brand hotel at Keystone at the Crossing. TownePlace Suites by Marriott Indianapolis Keystone is located on the north side of Indianapolis in the city's most prestigious area, Keystone at the Crossing. Our all-suite hotel is within walking distance to a variety of restaurants and shopping and just a short drive to both downtown Indianapolis and the Indianapolis International Airport (IND). All of our residential-style studio, one, and two bedroom suites come equipped with full size kitchens, including stove top, oven, microwave, refrigerator, toaster and utensils. Guests also enjoy a separate in-room work space and comfortable living area to maintain their everyday routine while away from home. Convenient onsite "In A Pinch" market, laundry, and dry cleaning services are available to guests. Enjoy complimentary amenities such as daily continental breakfast, WiFi, self park, local calls, onsite fitness room, outdoor pool with BBQ station, as well as access to Lifetime Fitness club, including free fitness classes, spas, and indoor pool. ... more   less 
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Also Known As:
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