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“Excellence and Extras!” 5 of 5 stars
Review of TownePlace Suites Indianapolis Keystone

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TownePlace Suites Indianapolis Keystone
2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240   |  
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Ranked #7 of 183 Hotels in Indianapolis
Charleston, SC
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Excellence and Extras!”
5 of 5 stars Reviewed October 15, 2013

Great place to stay, great staff, but more importantly - I realized that you get a whole lot more when you stay here than we got at the 'big' Marriot nearby. We spend two days here and then gave our room to our daughter and family, and we 'moved' to the 'big' Marriott nearby for our son's wedding. While the staff was equally friendly, there was NO free breakfast offered, NO washing machines available! This is a really fine place to stay! We will return!

Room Tip: !st floor, Left building, in rear (Room 127 I think)
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you for your comments and compliments of the hotel and the staff. Glad to hear that you were able to at least stay with us a few nights prior to giving up your room to your family so that you could stay at the Marriott.
Look forward to having you stay with us again soon.

Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
    107
    33
    11
    4
    0
See reviews for
51
18
19
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

I was in Indianapolis for a medical procedure and stayed here because it was close to the surgery center and we needed a 2 bedroom suite (so I could have my own room during recovery). The 2 bedroom suites are large and comfortable - exactly what we were hoping for. Very quiet at night and the continental breakfast and evening dinner were extra perks. Nine restaurants within a minute walk and tons more along the main road. The staff went out of their way to make our stay pleasant and were very responsive to any issues. We will be back in 6 months for my follow-up procedure.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you so much for your comments and compliments of the hotel and staff. Glad to hear that your procedure went well and we look forward to having you stay with us again.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Harbor, Fl
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013

TownePlace Suites in Indy was a pleasant experience. Ms. Garcia and her staff were very courteous and attentive to all our needs. The hotel was very clean and in a nice location. would highly recommend the facility.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you so much for your compliments of our staff and hotel. We look forward to having you stay with us again.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livonia, Michigan
Top Contributor
71 reviews 71 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 5, 2013 via mobile

This hotel looks fairly new or renovated. The rooms are large and clean. The location is great near all the Keystone at the Crossing shopping and dining options yet far enough off the main road to make it nice and quiet. Its about 20 minutes north of downtown. The staff is friendly and accommodating.

There are just a few minor things that keep me from giving them a 5: the rooms are large but the living area isn't separated from the bedroom; the breakfast was sufficient with lots of cold options but nothing hot and the breakfast area only seats 12; and the pool is outdoors and closed for the year.

I would stay here again and I recommend it if you are looking for somewhere other than downtown.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you for your comments and compliments of our hotel. I wanted to point out to you that we do have larger rooms called our two bedroom suites . The bedrooms are seperated by doors and you will find a room with 1 queen size bed in each bedroom area. You will also have a living room area with the pull out sofa sleeper. It is very accomodating if you need larger space. Please inquire for the two bedroom suite the next time you are in town.

Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Griffith, Indiana
1 review
5 of 5 stars Reviewed September 19, 2013

The employes where very friendly and helpful . Made our stay very nice. The manager was very helpful in planing our dinner places to go for our whole group , which consisted of 35 high-school student and all the parents. ... Great thanks....and good job....

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Glad that your group was all able to enjoy their experience at our hotel. Thank you for your comments and compliments about our staff and hotel. We look forward to hosting your group the next time you are in town.


Raquel Garcia
General Manager
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USA
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 18, 2013

This is our 'go-to' location when visiting Indianapolis, having stayed multiple times in the past and in the coming weeks. I will echo (and not repeat) many of the fine accolades previous reviewers have submitted. I did notice a comment/reply that the property is scheduled for a renovation in the near future, which is now due, but being addressed - this should not deter someone from staying here, just be aware until the renovations are complete, of course this demonstrates the owners are diligent about maintaining the property.

IMHO the better rooms are in the 3 story building, with room numbers >x15. Also the odd numbered rooms face away from parking and traffic. The 2-bedroom suites are superb!

Although there is a pool, it is oddly placed adjacent to the parking lot, so this is not a resort experience, keep expectations in check when considering the pool option. In addition, this property caters to the extended stay market, so while nightly guests are welcome, the culture is oriented toward those with longer stay needs. Nearby restaurants and shopping are very convenient, in fact the breakfast options are in walking distance/adjacent.

Well managed and friendly staff -- a good choice for this type of lodging option.

Room Tip: Odd numbers in 3 story building
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you so much for all your thorough comments and compliments of the hotel. We appreciate you choosing our hotel from your "home away from home"

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrillville, Indiana
1 review
5 of 5 stars Reviewed September 16, 2013

Raquel and her staff were absolutely fantastic and went out of their way to make our stay enjoyable. Without asking, Raquel researched local restaurants for us and made the necessary phone calls to ease our concerns. It was only an overnight stay but we will be back in the Spring. Need I mention that I brought 35 teen age athletes and Raquel treated them like they were her own!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you so much for bringing your team and all your staff to stay here with us. We appreciate all your compliments of the hotel.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Indianapolis
#11 Romantic Hotel in Indianapolis
#17 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Official Description (provided by the hotel):
Our newly renovated all-suite hotel offers modern apartment-like living with fully equipped kitchens, living area, sleeping area and complimentary wired and wireless high speed internet in every spacious suite. We offer an expanded continental breakfast daily to our guests complimentary in our brand new modern breakfast lounge as well as, all day coffee, tea and hot chocolate. Complimentary social evening reception offered Monday-Wednesday 5:30pm-7:30pm. Housekeeping service provided each week and refresh the suite everyday. Additionally, our service team is available 24 hours a day. Guests can keep their routine with our onsite laundry facilities as well as, available dry cleaning services. ... more   less 
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Also Known As:
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