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“Outstanding customer service” 5 of 5 stars
Review of TownePlace Suites Indianapolis Keystone

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TownePlace Suites Indianapolis Keystone
2.5 of 5 Hotel   |   8468 Union Chapel Road, Indianapolis, IN 46240   |  
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Ranked #13 of 184 Hotels in Indianapolis
Merrillville, Indiana
1 review
“Outstanding customer service”
5 of 5 stars Reviewed September 16, 2013

Raquel and her staff were absolutely fantastic and went out of their way to make our stay enjoyable. Without asking, Raquel researched local restaurants for us and made the necessary phone calls to ease our concerns. It was only an overnight stay but we will be back in the Spring. Need I mention that I brought 35 teen age athletes and Raquel treated them like they were her own!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you so much for bringing your team and all your staff to stay here with us. We appreciate all your compliments of the hotel.

Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    108
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    12
    4
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2013

We stayed several nights and all of the staff were extremely friendly and helpful.
Raquel and Sara both took the time to tell us about all of the local restaurants and even provided us with complimentary appetizer coupons for several locations.

The pool was sparkling clean which made it very inviting to jump in to on the hot days we were there.
Our room was very clean and quiet.
We will definitely stay again on our next trip from Toronto to Indianapolis.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, November 6, 2013
Thank you so much for your compliments of the hotel and the staff. Thanks again for staying with us.

Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 12, 2013

Spent about a month on the north side of Indy recuperating after shoulder surgery. Location was great and staff was simply the best, Raquel, Sara, Donna and the rest of the crew went above and beyond to help with the little things as well as the routine. This is a hidden gem that can hardly be seen from the main street but is within walking distance of Keystone Crossing Mall, Le Peep, Kohl's and more. The breakfast buffet is more than adequate and there is complimentary hot food Mon-Wed. pm. I notice the nice fresh green granny smith apples in the lobby as opposed to worn out red and filled containers of cold beverages as well as coffee all day. Staff even helped find offsite meeting facilities for a future event and was very knowledgeable about the area and venues. Rooms are spacious and clean with kitchenette - comfortable mattress - exceptionally good internet - etc. I already booked a room here for a friend in Oct.

Room Tip: Reserve early - the place was sold out several midweek nights while I was there...not sure about wee...
See more room tips
Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, September 15, 2013
Thank you so much for your compliments. We have enjoyed having you stay with us at the hotel and look forward to having your guests and you to come back to see us in the future.

Raquel Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishers, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 7, 2013 via mobile

We were greeted by an extremely friendly staff. Our room was very clean and large! The breakfast in the morning was also fabulous! We will be traveling back through in a couple months and will definitely stay here again!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, September 8, 2013
Thank you so much for your compliments of the hotel. We look forward to having you stay with us again.

Raquel Garcia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
5 of 5 stars Reviewed September 5, 2013

Raquel and Sara were very friendly and helpful. Accommodations were wonderful! Room was clean and general appearance of facility was very nice. Raquel and Sara provided great recommendations for dinner. I travel to Indianapolis on a regular basis and will most likely look to stay at this location when I can.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, September 8, 2013
Sara and I wanted to personally thank you for your compliments. It is guests like you that truly make our jobs wonderful. We hope to see you again soon!!

Raquel Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poseyville, Indiana
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

The suite was very nice and roomy. Beds were comfortable, kitchen was stocked with dishes etc., very clean. The staff was the best ever, very helpful with directions, places to eat or whatever the need was. We will definitely be back. The location was great.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, September 8, 2013
Thanks for the compliments of the hotel and staff. Having guests like you makes it a great experience for the staff as well.

Raquel Garcia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed September 1, 2013

From the moment I checked in, to the time I checked out, TownePlace Suites Keystone, showed the best customer service I've seen in years!

I was in Indianapolis for business training, knowing I would be there all week. I was very pleasantly surprised that for the business traveler, this is a perfect situation. A huge desk for work, a kitchenette to prepare meals if you would like. My two favorite things about this place - - a full side refrigerator and each night a local food place brought in an entree! Imagine being too tired to run out and get something to eat - it was a wonderful addition to my stay.

The Staff - awesome! I had to have a replacement cell phone sent in from Verizon and they took care of accepting the package, called me to let me know it was in and even offered to help me with it.

This is an amazing place. I would highly recommend a stay here!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, September 8, 2013
Thanks for the compliments of the hotel and staff. We try to make all of our guests feel like family while they stay here with us.
We all look forward to having you stay with us again.


Raquel Garcia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Road, Indianapolis, IN 46240
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Indianapolis
#24 Family Hotel in Indianapolis
#32 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Our newly renovated all-suite hotel offers modern apartment-like living with fully equipped kitchens, living area, sleeping area and complimentary wired and wireless high speed internet in every spacious suite. We offer an expanded continental breakfast daily to our guests complimentary in our brand new modern breakfast lounge as well as, all day coffee, tea and hot chocolate. Complimentary social evening reception offered Monday-Wednesday 5:30pm-7:30pm. Housekeeping service provided each week and refresh the suite everyday. Additionally, our service team is available 24 hours a day. Guests can keep their routine with our onsite laundry facilities as well as, available dry cleaning services. ... more   less 
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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