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“Convenient, comfortable and close to the action” 4 of 5 stars
Review of Marriott Indianapolis Downtown

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Marriott Indianapolis Downtown
3.5 of 5 Hotel   |   350 West Maryland Street, Indianapolis, IN 46225 (Downtown Indianapolis)   |  
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Ranked #49 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
Etowah, North Carolina
Top Contributor
73 reviews 73 reviews
6 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“Convenient, comfortable and close to the action”
4 of 5 stars Reviewed August 17, 2014

I spent 5 nights here recently for meetings and a convention. The rooms are nice with lots of convenient features. The lobby and meeting areas are suited for large crowds. Restaurants in the hotel provide good service and have quality foods. Noise level is generally acceptable. Price is competitive for a downtown convention facility. There are lots of very enjoyable venues within 2 to 6 blocks from the hotel, including sports, museums, theaters, restaurants and a large convention center. It is safe and walkable.

Room Tip: It has more than 20 floors, so you have a big choice.
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Missouri
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed August 16, 2014

We recently stayed at the Downtown Marriott to attend a convention. We stayed in a king unit on one of the upper floors. The room was clean, the bed was comfortable and the view from our window was nice. This is what we expected in a quality hotel. But what set this hotel apart from the many similar hotels that we have stayed at over the years was the outstanding customer service. From the time that we arrived at the hotel entrance, we found a staff that was polite, attentive and cheerful. There were simply no exceptions--and this service quality did not stop at the end of our stay. When we arrived home, we found that we had left something in the room during checkout. We called the hotel, were directed to the lost and found department, where a very cheerful man searched for our missing equipment, found it and promptly sent it to us by Fed EX. The management and staff set this hotel apart from others in its class.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 11, 2014

All staff were friendly, helpful, and going out of their way!! Clean rooms, well stocked and bed was very comfy. The only negative is that walls were pretty thin. Could here conversations in hallway and voices in other rooms. Def would go back tho, very pleased :)

Stayed August 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
95 reviews 95 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 10, 2014 via mobile

A recent summit at the Convention Center allowed me to stay at the Marriott Indianapolis Downtown. The location was superb as I was able to take the skywalk to the Convention Center, which came in handy one afternoon as there was a big thunderstorm. The rooms are very nice with a very comfortable king bed. Parking is available on-site and allows for unrestricted in and out privileges. Parking was $31/day, which seems high, but probably market for downtown hotels.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 10, 2014

The overall service was just horrible. From A thru Z. Front desk people just don't care. Very rude Customer Service personnel. They just don't know how to greet people. I highly recommend that the management team should send their personnel for training.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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David K, Manager at Marriott Indianapolis Downtown, responded to this review, August 15, 2014
James B
Thank you for your recent comments on you stay with us. I am truly sorry that you experience was unsatisfactory during your stay.
We will use your valuable comments to train our staff in their guest service interactions to better serve our guests.
Our goal is for all guests to enjoy their stay and hope that you may be able to give us the opportunity to serve you again.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Severna Park, Maryland
Top Contributor
167 reviews 167 reviews
49 hotel reviews
Reviews in 81 cities Reviews in 81 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed August 7, 2014

We chose this hotel because of its location. It is connected via a walk bridge to the convention center. Then from the convention center to a large mall. You never have to go outside in bad weather.
This is a summary of a five night stay. And before I get to the annoyance part let me state that this is a fine hotel and I would return. Kudos to an outstanding concierge "Sandy", an outstanding bell captain "Johnny Law" and the most pleasant front desk crew ever.
We arrived on Saturday. Room the next day (Sunday) at 4 PM had not been made up so we called front desk. Apologies and warm response. Will get someone up there right away. Also we put in a request to have room made up in the morning. Next day (Monday, room not done again at 2:30 PM). Went down to front desk to make sure they knew that someone was in our room. "Yes, so sorry, will put you on a list to have room made up in the morning and will get someone up there right away" (they came 1 hour and 30 minutes later) so room was done at about 4 PM again. Apologies and warm response from both the front desk and the concierge.
On Tuesday to our delight the room was made up at 9 AM, and we found a nice hand written note and bag of candy from the front desk in our room (warm and apologetic). Yeah problem solved!
Guess what it lasted one day! Came back to the room on Wednesday at 1 PM room not made up, so I went back down to the front desk with the nice warm and friendly apology note that we had received the day before and reminded them of their promise to do the room early morning. "So sorry, we will send someone up right away" Room was done about 1:45 PM. That night at about 8 PM under the door came another hand written warm and apologetic note with a $50 gift card to one their in house food facilities. We left early the next morning so we were unable to use it, We returned to the front desk.
So, maybe we were asking too much to have the room made up earlier than late afternoon? But we like to stretch out in the afternoon and relax.
Every one of the staff members we talked with was always understanding and pleasant. But... as the expression goes, "when all is said and done, a lot more gets said then is done"!
Aside from this annoyance, we were pleased with the cleanliness and very impressed with the staff and access to the 18th floor lounge, stocked with snacks, breakfast and evening dessert. Everything in the lounge was excellent.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indianapolis
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 7, 2014

First, with the good stuff. Loved the service at the hotel restaurant. Good food and drinks. The hotel is clean and nicely appointed. Nice spacious room.

Our one problem with the hotel was with the front desk team. We used a booking service because it was the first limo that came up when I googled the hotel location. We asked for a King room on the booking site. When we got to the room, we was that it was two doubles. My wife called down to the front desk to ask if we could get a King room. The clerk told her that they guarantee A room not any specific type of room and couldn't help. After going back and forth with the associate for a couple of minutes, She asked to speak with someone that is authorized to make a decision like this. The front desk supervisor, Brian got on the line. She explained that we aren't asking for an upgrade or more expensive accomodations. She said that the hotel is dead and we checked on the Mariott website which states that there are currently standard king rooms available. He then told her that he couldn't change our room because they "don't have someone that can come up and move your luggage". (That really happened.) She said that we dont have a lot of luggage and would move it ourselves. He again said he couldn't do it. Someone may take care of us tomorrow if she comes to the desk at 11am and asked. She said that we'd be in meetings all day tomorrow.

I called the customer service line to see if they could help (i mean this is a pretty small and easily fulfilled request). The two said that she would call the hotel and ask if he would reconsider. Brian called us back close to midnight and pretty smugly said, "I know that you called customer service and you aren't getting a King room tonight, you'll get taken care of tomorrow".

Look--its not the end of the world because my wife and I have to sleep in separate here for one night. My issue is that the answer was no the minute the first clerk picked up the phone. The rest of the conversations were mental gymnastics trying to keep the answer no. If your job is hospitality and a completely courteous and reasonable request comes across your desk and the request is not going to cost you anything but an additional moment of effort, do the right thing and take care of the client.

  • Stayed August 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, Manager at Marriott Indianapolis Downtown, responded to this review, August 9, 2014
Joe_d_alexander
Thank you for your feedback with your stay at our hotel. We appreciate your comments and know that our Front Desk staff have been in contact with you during your stay. I am very happy to see that you have extended your stay by one more night at the hotel and have moved to a King Size Room on our Concierge Floor. We will use your comments during our customer service training to better our service our guests in the future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Indianapolis Downtown

Address: 350 West Maryland Street, Indianapolis, IN 46225
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Indianapolis Downtown 3.5*
Number of rooms: 587
Official Description (provided by the hotel):
The Indianapolis Marriott Downtown is connected via skywalk to the Convention Center and Circle Center Mall, just steps from Lucas Oil Stadium and Victory Field, and a short walk to Conseco Field House. It is also home to two on-site restaurants. Guest rooms at the hotel feature luxurious linens, a mini-fridge, and functional work areas. Just 8 miles from the airport, this property also features an indoor pool, whirlpool, and fitness room. ... more   less 
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Also Known As:
Marriott Indianapolis Downtown Hotel Indianapolis
Indianapolis Marriott

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