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“Very upscale” 5 of 5 stars
Review of JW Marriott Indianapolis

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JW Marriott Indianapolis
4.0 of 5 Hotel   |   10 South West Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #6 of 183 Hotels in Indianapolis
GreenLeadersSilver level
Bloomfield, Indiana
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Very upscale”
5 of 5 stars Reviewed August 27, 2014

The JW Marriott Indianapolis is one of the nicest hotels I have ever stayed at. The moment you arrive you are greeted by a valet (Yes we used the service, only $5 more I think) No waiting around for someone to help. Of course you can choose to park yourself, but what the heck :) As soon as we entered the hotel we were greeted, taken to the counter and checked in. After checking in we were escorted to the elevator where we were shown how to use the elevator. (You have to use your room key to select your floor) The room was great. Exceptionally clean and the beds were very comfortable. We ate breakfast at the Italian restaurant the next morning and had the buffet. A little expensive, but not outrageous. Good selection and food was very good. The only negative was the parking. Valet was $36/day and self park was I think $31/day. I think Marriott really needs to look at this. Overall an outstanding hotel.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, September 3, 2014
Thank you for your feedback and I'm glad to see that overall you enjoyed your visit.
I do understand your comments about the parking and wanted you to know that we are competitive with all the full-service properties in the downtown area. Be assured that we will continue to monitor this.
Again, it was our pleasure to have you with us, and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,289 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
New Palestine, Indiana
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2014

Hotel itself is very nice. Just a warning if you are driving. We pulled into the parking garage and got a parking ticket that the guy that checked us in tore up and said just use your room key. We were surprised to have a $31.00 per day charge to park at the hotel. They never told us that is cost us to park. When our stay was up we had a $93.00 parking garage charge.

Room Tip: Make sure you get a confirmation
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, September 4, 2014
Thank you for your feedback and I am sorry for the confusion with regards to the parking. We will do a better job of communicating with our guests. As a matter of information, the parking rates are competitive with all the full-service hotels in the downtown area, and we will continue to monitor this.
Again, it was our pleasure to have you with us, and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 25, 2014

My husband and I are from Indy and stayed one night (just having had a baby) as a get-away to celebrate our anniversary. The JW treated us so well and made our stay incredibly special. They gave us a gorgeous room with a beautiful view and a bottle of wine. It is a lovely hotel with wonderful service. I highly recommend it!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, September 3, 2014
Thank you for your kind comments, and I will share this information with my team.
From all of us here at the JW Marriott, congratulations on your anniversary and your new baby. We'll look forward to your next visit.
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Parsippany, New Jersey
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 24, 2014

I stayed for two nights for a conference held here. I took the bus from the airport which was $10 and runs every half hour, taking 35 minutes coming, and only about 20+ minutes back, due to fewer stops. The lobby is quite attractive with several restaurants, and the elevators are quite fast and uncrowded. The food for the meetings was top notch. The room was quite large, with a comfortable bed and excellent bathroom. Wireless internet was included with the conference rate, but otherwise is $15 per day. Everything about my stay was perfect.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, September 3, 2014
We certainly enjoyed your excellent feedback. It was our pleasure to have you with us, and we will look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 23, 2014

This JW is Ritz like in its operation. Service is excellent including prompt response and execution.
Choice of restaurants is excellent and the bar area is aesthetically pleasing and super lively.
We will stay there every trip through Indy.

Room Tip: Get a corner room on the 30th floor or above.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, September 3, 2014
We certainly appreciate your excellent feedback, and we'll be looking forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkhart, Indiana
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 23, 2014 via mobile

Stayed here on business for 2 nights. Hotel is very nice and upscale. Lobby was very nice and clean. Room was very nice and clean also. View of City from 27th floor was great. Staff was very nice and helpful. Now the bad... The bed was very uncomfortable. For upscale hotel I expected better mattress and plush bedding. Not the case here. Also parking is WAY too expensive. $31 a day just to park! Overall it is a nice place but you can find much more affordable accommodations in the same area.

Stayed August 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, September 3, 2014
Thank you for your feedback and I am sorry we did not meet all your expectations. I did want you to know that our parking is competitive with all the full-service properties in the downtown area. We will continue to monitor this.
I do hope you will give us a chance to regain your confidence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 22, 2014

I wrote a review about this place back on August 20, 2012, and just wanted to mention that its still a great place to stay. We went back to GenCon this year and had a very nice stay. Its been 2 years since the last review and I don't think muchh as changed and if it did, but was for the better. Staff was friendly and helpful. The rooms where clean, The facility in general was clean and convenient to the convention center. Service was very good. We even tried the sports restaurant this year and thought everything was good and the service was spot on.

I think the only negative I have to mention is compared to 2 years ago, we were not greeted with cookies.. Not sure if they did it last year or not since I didn't go go GenCon, but it was sure a nice touch. I can see why they didn't do it, but like I said, its a nice treat. :)

We are hoping to be at JW again for GenCon, but its hard to say since we can't book directly with the hotel for this convention. JW is always our top choice and I hope we get it in again next year.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, September 3, 2014
Thank you for your post and we certainly enjoyed having you with us here at the JW Marriott. We always look forward to welcoming back our GenCon guests, and we hope to see you again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Indianapolis

Address: 10 South West Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#6 Romantic Hotel in Indianapolis
#7 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

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