I'm pretty bummed out that I didn't have the same experience as the first. My first review was over the top A++. But it didn't even feel like the same hotel. Well, same hotel, definitely different management. The first time it felt like I was at Disney, people were greeting me everywhere I went, everyone was smiling, basically kissing my butt. Everyone was on top of their game. This time, the staff could have cared less that I was there. When I pulled into the valet area they weren't even paying attention, no direction at all. The girl at the front desk took care of me but she seemed a little lost and just didn't seem like she wanted to be there. The hostesses were more into talking to each other than seeing if I needed a table. The waiter was the only one that gave us great service. The lobby was very dirty on the 1st floor and 2nd floor. Very dusty, trash laying around. Our bed was rock hard and last year it was so comfortable. We woke up after about 5 hours and couldn't take it anymore. We had to get up. Can't believe the difference a year makes!
- Official Description (provided by the hotel):
- Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more less
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- Also Known As:
- Jw Marriott Indianapolis Hotel Indianapolis