This hotel was beautiful outside. I had very high expectations before arriving here. I have stayed in other JW around the US. Like I said hotel beautiful, but on arrival room requested was not granted was given another room. Hotel staff said they would move us to requested room the next day. Nope, we were NEVER moved. That room was ok, the closets are nonexistent. I need them, we stayed here a week. The shower was handicap accessible, I am not handicap. When we would take a shower the bathroom floor would get soaked. We almost fell multiple times. The maid staff never once "cleaned" our room. When she would come at 4:00 p.m. she would give us new towels and make the bed.