We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business meeting” 5 of 5 stars
Review of JW Marriott Indianapolis

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added JW Marriott Indianapolis to your Saves list
JW Marriott Indianapolis
4.0 of 5 Hotel   |   10 South West Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Stay 2+ Nights & Save 15%
Ranked #9 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Indianapolis, Indiana
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Business meeting”
5 of 5 stars Reviewed May 16, 2014

Fantastic food. Outstanding customer service, great property. A no-brainer for hosting a business conference. Great values for the money, service staff checked in with us regularly over the course of the conference. Our requests were addressed immediately.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, May 19, 2014
It was our pleasure to host your conference, and I do hope we will have the opportunity to welcome you back soon. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,487 reviews from our community

Traveler rating
    1,028
    301
    104
    32
    22
See reviews for
186
263
34
751
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (514)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reynoldsburg, OH
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2014

We were there for a cheer competition in January. I do feel sympathetic for those that were there for non-cheer business as cheer people from all over the country kind of took over. But since we were part of it, all was good! Very nice hotel that gives that ooo-la-la feeling when you arrive. Huge lobby area and bar with very ample seating. Though that there was just one bartender working was not a smart staffing choice. But sooner or later, the drinks would come. Also, a nice restuarant to visit that had a lot of seating so the wait was reasonable. Food was really good and so was the service. My daughter visited the pool but we didn't (she's old enough to go alone). The hotel was very clean and well-tended. The elevators were all in working order and were quite timely. The Starbucks that you pass while taking the indoor route to the convention center always had an insane line. The mall was a convenient distraction was nothing more than your typical mall. It wasn't a "destination mall". . The hotel room was generously sized and clean and the beds very comfortable. We didn't venture out because the winter weather was hellacious! The hotel is expensive but at least it's very nice, very clean, well well maintained and very convenient! I'd stay there again if I needed to be in the downtown area. Lastly, be advised that there is a notable cost to park! That had a bit of a "YIKES" factor to it!

Room Tip: Ask if there is a special event going on involving young people. If there is, ask for a room away f...
See more room tips
  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, May 16, 2014
Thank you for your post. I appreciate your feedback and was glad to see that you enjoyed your stay. I am sorry for the issue you had with parking and the surprise with the price. We try to stay competitive with all the full-service properties downtown to make sure it is a fair value. Again, we enjoyed having you with us and hope to welcome you back in the future. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan, West Virginia
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 13, 2014

high dollar downtown hotel dosen't always mean great visit. room was small and nothing special. extra charges or things that are standard in "normal" hotel. people not friendly unless you are throwing money around. it is a good location and the rooms are cleans. in room coffee is good.

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, May 15, 2014
Thank you for your feedback, and I am very sorry to read that you did not enjoy your experience. I would like to know more about your stay so that we can improve our shortcomings. At your convenience, please give me a call at 317-860-4911. Hopefully one day you will give us the opportunity to regain your confidence in our service and facility. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana, USA
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed May 13, 2014

We stayed at the JW Marriott for our wedding anniversary recently. It is a very pricey hotel, however it is also a very classy hotel. We had access to the executive lounge on the 31st floor which provided us with a lovely breakfast (eggs, bacon, oatmeal, danishes, meats/cheeses, yogurt). There are also times throughout the day in which they provide horderves and sweet treats. We went for the "sweet treats". I was expecting just cookies...however they had a grand assortment of cakes, thick monster cookies, and other items. The hotel is very clean and the staff professional. It is within walking distance to dining locations, Lucas Oil, Victory Field, the canal. We had a view that overlooked the White River State Park....while it was great (especially on 31st floor), I would have preferred to view the city. No big deal though.
My only complaints 1) No hand towel rack (except in the shower) 2) no exhaust fan in bathroom 3) the thermostat brightly glowed all night which I found annoying (I'm weird though and have to have a room pitch black to sleep)

Room Tip: State your preference if you want a view of White River State Park or downtown Indy. I highly recom...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, May 15, 2014
We appreciate your post and your feedback. We do have roof top exhaust fans, and I will have our engineering team check to make sure they are in good working order. Again, it was our pleasure to have you with us, and congratulations on your anniversary. Best wishes for the future. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 13, 2014

What a great hotel. This place had the best service I have ever experienced. From the time I pulled up until the time I left the staff was amazing

I had a room in the 20th floor that was beautiful. It was modern and very comfortable. The view if the city was great too.

I ate at both the restaurant and bar and was very pleased with the food.

If your in town do not stay anywhere but huge JW!!

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, May 15, 2014
Thank you for your great review, and we hope to welcome you back soon. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peru, Illinois
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 13, 2014

Went to Indianapolis for two reasons. An anniversary getaway and to watch the inaugural Indy GP. We chose the JW for a little better experience and they went over the top. From the friendly valet, the front desk, the room, the view. I could go on and on. Great location, fantastic staff, clean comfortable rooms. What a home run. We will stay here again. Thanks for making our anniversary a special occasion.

Room Tip: We had an upper level room with a view of the city. At the end of the day it was nice to sit back...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, May 15, 2014
Thank you for your post, and I'm happy to see you enjoyed your visit. I will share your comments with my team. I also want to personally congratulate you on your anniversary and best wishes for the future. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, CA
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 13, 2014

I stay at this location annually for the Interactive Intelligence conference. Rooms are great and the conference facilities and staff are wonderful. Location is also interconnected to other Marriot hotels on the same block and across the street so if your convention is here and hotel is fully booked check into renting a room at a neighboring hotel for possibly cheaper rates and easy access.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil R, General Manager at JW Marriott Indianapolis, responded to this review, May 15, 2014
We enjoy having you with us, and I will look forward to your next visit. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Indianapolis hotels
Downtown Indianapolis
Conrad Indianapolis
Conrad Indianapolis
#2 of 184 in Indianapolis
4.5 of 5 stars 889 reviews
Downtown Indianapolis
Omni Severin Hotel
Omni Severin Hotel
#14 of 184 in Indianapolis
4.5 of 5 stars 1,383 reviews
Downtown Indianapolis
The Alexander
The Alexander
#5 of 184 in Indianapolis
4.5 of 5 stars 564 reviews
Show Prices
Show Prices
Show Prices
Le Meridien Indianapolis
#1 of 184 in Indianapolis
4.5 of 5 stars 83 reviews
Downtown Indianapolis
Hyatt Regency Indianapolis
Hyatt Regency Indianapolis
#24 of 184 in Indianapolis
4.0 of 5 stars 716 reviews
Downtown Indianapolis
Residence Inn Indianapolis Downtown on the Canal
Show Prices
Show Prices
Show Prices

Been to JW Marriott Indianapolis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Indianapolis

Address: 10 South West Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Indianapolis
#4 Luxury Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travelocity, Hotwire, Expedia, Orbitz, Agoda, Hotels.com, Priceline, Odigeo, Venere and Jetsetter so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

Owners: What's your side of the story?

If you own or manage JW Marriott Indianapolis, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.