I was horribly disappointed in this hotel. I've been in the lobby many times and eaten in the restaurants, but I always stayed at the adjoining Fairfield Inn. In early December, due to sold-out events that resulted in sold-out hotels, I paid a whopping $389 for 1 night in the JW Marriott.
Let me be fair first - my room was GORGEOUS. It was a corner-king on the 28th floor. Two sides of the room were floor-to-ceiling windows and I could sit in the bed and look out at the city from my beautiful room. That was great. The room was spotless; the bathroom was roomy and clean and the work-desk is amazing. It's huge, with a big pull-out laptop table and plugs everywhere. I had plugs for my phone, my computer - and plugs to spare! The room design is very well conceived and executed. I was highly impressed. I spend 50-80 nights per year in hotels, and this room design tops the list.
Now - to the bad.
1) $14.95 for internet. Are you kidding me? With tax, my room was over $450.
2) TEMPERATURE CONTROL. The worst ever. JW Marriott opted to install thermostats that are simply ridiculous. The user basically has no control over room temperature. You don't even have the option to turn the unit off, and you have no control over fan speed. I wanted my room to be cold. It was December and very cold outside, so I would have been fine to just turn the unit off and enjoy the room as it was. But no - for $389/night, you are not allowed to have temperature control. What's worse, this "smart unit" kept trying to outsmart me. I tried turning the temperature button down. I tried to set the temperature at 60 degrees, which I hoped would keep the heat off. That's all I wanted - I just wanted no heating. So, this "smart thermostat" automatically switches to "cooling" because the room was 72 degrees and it turned on the A/C to cool the room. The minimum temperature in A/C mode is 66 degrees. So, it cools the room and, when it hits 66 degrees, it then automatically flips back to heating to return the room back up to 70. I spent the whole night - literally, all night long, with no sleep as I tried to fight the system so that it was not baking me.
What a stupid system. At least give the user the option to flip the switch from cool to heat. All I wanted was to be allowed to set the room temperature to 60 so that I could sleep. This "energy efficient" system, instead of just shutting off and staying off, instead turned on and off the air conditioning and the heating all night long, forcing me into an absolutely horrible and miserable night. In all my hotel stays all over the world, including third world countries, I have never seen such a stupid, idiotic and inefficient thermostat system. To take away the user option to decide how warm or cold the room should be is one of the great violations of basic hotel sense that I have ever experienced. If this is what JW Marriott thinks is "green", then shame, shame, shame. It's muddy-green. It's stupid and it used 10-15 times more energy than my simple desire to just not have the unit operate would have used.
It's enough to have me abandon Marriott as a chain. I'm a Hilton Honors loyalist and now, after this ridiculous experience, I'll go back to Hilton. Too bad - pretty on the outside, but if you don't allow your guests to get a decent night sleep in a room with a temperature that's desirable to them, all else becomes irrelevant.
if you care about temperature control, don't pick this hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent visit. I appreciate your feedback and will share this with my team. Regarding the Internet, I understand your comments and wanted you to know that we are required by Marriott to follow their standards so there is consistency within the brand. Currently they do have a fee at their full-service properties. To give our guests an option, we offer complimentary wireless in the lobby and restaurants.
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I was also sorry to ready how frustrated you were with the HVAC unit. Although some guests like the "green" option, I understand how it could be aggravating. If you do return to our property, please let us know and our engineering team can override the system to give you the control you desire. Again, we appreciate your visit and hope that one day you will give us a chance to regain your confidence. Scott Blalock, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.