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“Wonderful Stay, Excellent Location, Fabulous Service” 5 of 5 stars
Review of JW Marriott Indianapolis

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JW Marriott Indianapolis
4.0 of 5 Hotel   |   10 South West Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Special Offer
FREE Wi-Fi
Ranked #6 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersSilver level
Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Wonderful Stay, Excellent Location, Fabulous Service”
5 of 5 stars Reviewed July 8, 2013

I found an online deal for this hotel when I was in town on a Saturday for a friend's wedding. My first impression - unbeatably friendly and helpful staff all the way around - even the lobby restroom attendant! It was my first overnight visit to Indianapolis, and it was an excellent pick! We arrived several hours ahead of time, but were able to check in early. The hotel is new and modern, but still very comfortable. It's large, attached to the convention center, but very classy. The rooms were very spacious, particularly the bathroom area, which generally are cramped in most hotels. Beds were comfy, had no trouble sleeping!

The hotel had a beautiful, classy lobby-level bar, and the High Velocity restaurant was surprisingly a great value with delicious food, a large menu, and generous portions - and for a very average price! I didn't ever feel like I overpaid or was "ripped off" by hotel pricing. It was a little busy in the lobby area, but once you get past that it's a beautifully relaxing stay.

Lastly, the location of the hotel is prime - within walking distance of the city circle, shopping and dining hotspots, as well as business venues, the football stadium, and the convention center. If I ever return to Indianapolis, I need look no further for hotels than this JW Marriott.

Room Tip: Definitely opt for the valet parking. It was $30 for self park or $36 for valet with in & out p...
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Green Features: Beautiful big windows let in lots of sunlight so we barely used the interior lights.
  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, July 10, 2013
We appreciate your great feedback. If you do return to Indy, we'll be looking forward to welcoming you back to the JW Marriott. Scott Blalock, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
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Basking Ridge, NJ
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 8, 2013

This is the 3rd time we have stayed at the JW Marriott while Pokemon Nationals was happening at the convention center. And it is still fantastic! I think the level of service is what struck me so much this time around. No matter what I needed or had an issue with, they provided very fast service and all with a smile. For example, I was trying to use a Visa gift card to put money toward my room. It was not going through unless in $50 increments. So they spent a good 20-30 minutes with me adding these $50 credits onto my account. Also, up in the concierge lounge, myself and a bunch of other players were hanging out there relaxing before the busy three days. While there, they served dessert in the evening. Well, what they put out at first was not all that was going to be put out. They brought out new desserts about every 20 minutes and then finished it with the most gooiest dark chocolate brownies ever! Seriously, great service and chocolate! Do you need anything more??
We did have slight problem with our shower (room 2315) where the cold water would not kick in until after 10 minutes of running the water. Since we were very busy over the 4th of July weekend, I didn't report it until the morning we left but they called maintenance while I was at check-out. Other than that, another great stay and we will probably stay there again next year!

Room Tip: The higher floors are always the best. This time, we had a perfect view of all the 4th of July fire...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, July 10, 2013
It was our pleasure to welcome you back! I appreciate your kind comments and will share them with my staff. Should you ever have any mechanical problems in the future, please call our At Your Service operator and he/she will have an engineer immediately sent to your room. Again, we look forward to welcoming you back next year (if not before). Scott Blalock, General Manager
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Madison, Florida, United States
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 8, 2013

We recommend this motel with 100% best service you will ever get!!! I will never look for another motel in this area because none can match the service and price we revived !! The staff was eager to please us with what ever needs we may have had

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, July 10, 2013
Thank you for your comments. It was our pleasure having you with us, and we hope to welcome you back soon. Scott Blalock, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis,Missouri
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 6, 2013

I was pleasantly surprised by this hotel we chose to stay in on our drive through Indianapolis. Beautiful property in the center of everything. The lobby bar was very lively and crowded, but check in was prompt and professional. The valet attendants parked our car within view since we were traveling with a car full of stuff and a bike rack. They promised to keep an eye on it and they followed through. Everything was fine the next morning. The room was perfect and comfortable. The lounge was very nice but food was gone by the time I got there in the morning. Fortunately my son went earlier and had a nice breakfast. Great property for visiting or passing through.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, July 8, 2013
Thank you for your recent visit and for your feedback. I was glad to see that you enjoyed your visit, and I will share your comments with the staff. I was sorry that the executive lounge ran low on food in the morning. This is not the norm, and I will follow up with my team. Again, we enjoyed your visit and hope to welcome you back soon. Scott Blalock, General Manager
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

First time visited Indianapolis,we reserve this hotel,beautiful building,clean and convenient. Next time when we back we must stay this hotel again. Excellent service and friendly staff. We recommend this hotel for who looking for stay.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, July 10, 2013
Thank you for staying with us on your first visit to Indy. I'm glad to see you enjoyed your stay, and we will be looking forward to your return. Scott Blalock, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clydebank, Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2013

Stayed at this hotel for conference event - usually at these events you are treated as one of a crowd but here you are treated as an individual. Many nice touches such as being welcomed by a receptionist at the entrance then escorted to the reception desk. Stayed at Club level and the lounge is one of the best I have experienced. When going back to airport the concierge asked if I wanted to take the hotel limo - it is the same cost as a taxi and much more comfortable.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, July 10, 2013
I appreciate your great feedback and happy to see you enjoyed our Executive Lounge. We value your business and hope to welcome you back soon. Scott Blalock, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forks, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 5, 2013

a friend and I stayed here on the night of the fourth of july. we had checked out that morning and went to the game later that evening. Little did we know when we left theat we would be charged TWENTY TWO [--] DOLLARS for TWO HOURS of parking... when we were guests in that hotel not even 6 hours before. outrageous parking prices. i would rather park ten miles away and walk then pay $22 for a spot that took me 20 minute to find in a shady parking garage. as far as the hotel itself, there was hair in the drain of the shower, and the food was bland and tasteless. dont waste your money, go to a cheaper hotel and dont get ripped off by these greedy corporate bastards.

Green Features: lights on high constantly, toilets use a lot of water when flushed, AC runs continually in the lobby
  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, July 11, 2013
I am sorry we did not meet your expectations during your recent visit, and please accept my apologies. Regarding the parking, we would have been happy to let you park into the next evening while you enjoyed the game. If you would like to call or email me, I will certainly rebate your parking charge. Scott Blalock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Indianapolis

Address: 10 South West Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Business Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#6 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

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