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“homerun!!!” 5 of 5 stars
Review of JW Marriott Indianapolis

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JW Marriott Indianapolis
4.0 of 5 Hotel   |   10 South West Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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FREE Wi-Fi
Ranked #6 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersSilver level
Lehighton, Pennsylvania
Top Contributor
74 reviews 74 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
“homerun!!!”
5 of 5 stars Reviewed May 3, 2013

Been staying downtown for 16 years at all the top name hotels and this place has been the BEST!! King Room was more then fine. Spacious, clean extra plug hookups and really nice in room lighting. Bathroom and shower was better than anything downtown. Place connects to convention center and about 3 blocks from many eating places and or mall. Bar area was huge with a sports bar at one end and at the other end a lounge. Seats everwhere.
Service was more than excellent. Breakfast was fast, easy and more than I expected.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,365 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
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English first
Indianapolis, Indiana
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 2, 2013

Total focus is on the customer experience; from the initial phone contact to make reservations to the valet returning your car upon departure. The valet received my car with smile, a host met us at the door, escorted us to the counter, smooth check in, and a simply over the top move; the associate that checked us in, get this, her actually escorted us to the elevator and pushed the button wishing us a wonderful stay. 33th floor, corner suite, comfortable room, beautiful view. The flat-screen television hosts menus that provide real-time “PERSONALIZED” information, request any and all services (morning breakfast, turndown service, schedule/change the maid service, room service, YOU NAME IT), virtual visits of different settings/landmarks/worldwide scenic views; input capabilities to pre-view presentations etc.; I can’t name all the menus available via the media to make your life easy, informed and in control. The restaurant and bars are TOP SHELF, great food, great drinks, and great service. The shower, ohhhhhhhhh the shower; simply relaxing. The JW is connected to everything important downtown; step outside only if you wish. The concierge mapped a great weekend of shows, activities and dinner. The experience is a most.

Room Tip: Above the 20th floor; sun-rise side.....................................
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, May 3, 2013
You certainly made my day! Thank you for your excellent feedback. It was our pleasure having you with us, and we hope to welcome you back soon. Scott Blalock, General Manager
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Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 2, 2013 via mobile

This is my second stay in this hotel as my husbands work has had their winter party here the last 2 years. It's is always wonderful! Rooms are spotless, showers are wonderful, decoration is very nice, staff is friendly, and the bar (High Velocity) has great food. Try the Big Blue drink it is really good. The grand ballroom is perfect for any large gathering.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, May 3, 2013
I appreciate your positive feedback, and we will look forward to your next visit. Scott Blalock, General Manager
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Otego, New York
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 2, 2013

This hotel really 'does it all'. The staff are friendly and efficient. The hotel has an environmental policy (as so many do), but these folks ACTUALLY HONOR that commitment. From modern flush technology (reducing multiple unnecessary flushes and water waste), to recycle bins in the rooms, right down to my biggest pet peeve - the towels. They have managed to train their staff to enable them to follow this policy. The rooms are comfortable and clean, the food and bar are great. I highly recommend this hotel for the business and casual traveler alike.
The location is convenient, there is a Starbuck's on premises and the skywalks are a lifesaver in the bad weather.

Room Tip: There are good views from different angles throughout the hotel. Colleagues watched a baseball game...
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Green Features: Excellent, excellent, excellent! They actually honor their policies and enable you to reduce, reuse and recycle. :)
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, May 8, 2013
Thank you for noticing our "green" initiatives. We try to follow Marriott's "spirit to preserve" and are always looking for new ways to help our community and environment. Scott Blalock, General Manager
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New Jersey
Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 29, 2013

Sleek, modern, yet comfortable. Thought the room was very comfortable, slept wonderfully well. Loved that there was a Starbucks on-site and location so close to everything. It was raining our second night there, and we were able to use the skywalks all the way from the restaurant on Illinois back to the JW. We encountered great service from the front desk to the lounge and sports bar. We loved having drinks in lounge, comfortable, yet lots of energy. Not that impressed with food at the High Velocity, but we did have good service. I would not hesitate to stay here again (though it is annoying wifi is a steep $16!)

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, May 3, 2013
Thank you for staying with us here at the JW. I appreciate your comment regarding the wifi and wanted you to know that we are required by Marriott to follow their standards so there is consistency within the brand. Currently Marriott does require a fee at their full-service properties. Again, we appreciate your patronage, and hope to welcome you back in the future. Scott Blalock, General Manager
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Alexandria, Virginia
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 29, 2013

The largest JW Marriott in the world with 1005 guest rooms. Attached to the Indiana Convention Center on the southeast side of town. Located at the end of the sky-walk, and walk it is to get uptown, at least a half mile. However, comfortable, clean room with all the amenities that should be expected in a JW. My only complaint about the room was the In-room safe that was jammed in a drawer. Restaurants were excellent with High Velocity, a sports bar, being my favorite. Service was exceptional from the front desk through housekeeping. The Executive Lounge was exceptional. Spacious with plenty of functional places to work and relax, including a small meeting alcove. Food selection was also excellent. One of the best value for price hotels I've ever experienced.

Room Tip: High floors (24+) have their own elevator bank. I found the city view more entertaining than the wi...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, May 1, 2013
I appreciate your feedback and was sorry the safe the room did not meet your needs. We do have additional safes near the front desk. Please ask a front desk agent for assistance. It was our pleasure to have you with us, and we will look forward to your return. Scott Blalock, General Manager
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Indiana
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 26, 2013

We live in the area, so staying here for a recent convention was a treat! This hotel is beautiful. The location is fantastic and is within walking distance to all that this amazing city has to offer. If you come during the cold weather, all you need to do is use all the skywalks that connect everything. Upon check-in we were greeted immediately and then walked down to the elevators. Our room was on the 32nd floor facing east. We had a beautiful view of the city. The room was very spacious as well as the bathroom with a beautiful shower. The bed was very comfortable and we slept soundly. One downside we noticed about the heating/cooling system is that we couldn't control a fan to run constantly, so when the heat or air would kick in, we heard it and when it shut off we heard that too, we just prefer to hear a constant soft fan noise for a white noise effect. The room was clean which is always nice when you're staying in a hotel. I did notice that the chrome fixtures were a little dusty but nothing too bad. There was a mirrior in the bathroom that the light bulb was burnt out and staff came to fix it immediately. We needed extra pillows and towels and the staff came right away. They were very attentive! We were not used to this kind of service and we really appreciated it. A bonus that we were not expecting (because we are platnium members) is the executive suite on the 31st floor where they served breakfast items, snacks in the afternoon, beverages and desert in the evening. Such a nice area with lounging areas and a business center with tables and chairs to eat at. The staff is very attentive in that area as well. We stayed for three nights and we did not want to leave! We wished we would have had time to the use the gym and pool area as those looked very nice too. It's a bit pricey to stay here, but we would say it's well worth it. Hope to stay again soon!

Room Tip: Choose a high floor facing the east for a view of the city. Choose a west side to get a view of the...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, May 1, 2013
Thank you for supporting the JW Marriott. I will share your comments with the team, and we hope to welcome you back soon. Scott Blalock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Indianapolis

Address: 10 South West Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Business Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#6 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

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