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“A room with a beautiful view!” 5 of 5 stars
Review of JW Marriott Indianapolis

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JW Marriott Indianapolis
4.0 of 5 Hotel   |   10 South West Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #2 of 183 hotels in Indianapolis
GreenLeadersSilver level
Fortville
1 review
1 helpful vote 1 helpful vote
“A room with a beautiful view!”
5 of 5 stars Reviewed March 15, 2013

My husband and I were treated like royalty on our weekend 'staycation' in beautiful downtown Indianapolis! Such a beautiful city and the view was amazing from the JW Marriott. Everything is within easy walking distance from the hotel and much of the walk can be indoors in poor weather conditions. The entire staff was warm, welcoming and helpful. Breakfast buffet in Osteria Pronto was delicious.

Room Tip: The higher the floor the better the view. Either side of the hotel is great.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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959 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (344)
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English first
Shelbyville, Indiana
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013

Spacious room with nice ammenities. Great location. Newer accommodation than many of the downtown hotels. Enjoyed dinner at the lounge. This was a one-night stay so we did not have the opportunity to try the fitness or pool facilities.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, March 15, 2013
It was great having you with us. Hopefully during your next visit you will be able to use our fitness center. I believe you will like it. Scott Blalock, General Manager
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Riverside, Ohio, United States
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

This Hotel has got to have the best Customer Service I have ever Experienced. I have stayed many places but nothing can beat my stay here. Small story- I used the Loby eleveator to go to my car. An employee gets on with me from the Loby. I am going down three floors to the bottom parking level. What floor, he does not need a floor. He just wants to change the mat in the elevator. He waited for me to get off before he picked his floor and the matt up. Did not want to disrupt my trip. Best of the Best.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, March 15, 2013
It was a pleasure reading your comments, and I will share this with my team. We hope to welcome you back soon. Scott Blalock, General Manager
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Windsor, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013 via mobile

I stay at hotels often but I have never stayed at one with such a friendly and helpful staff. From checking in, to room service, everyone was amazing. Whenever we had a problem, they were there to go over and above to help us out. And the only problems we had were our doing (losing keys, leaving stuff in room after check out). The hotel is gorgeous, beds super comfortable, Starbucks inside on the 2nd floor. And a great location, right next to Lucas Oil and the convention centre, not to mention a short walk from tons of great restaurants. Wouldn't stay anywhere else the next time I'm in Indy

Stayed March 2013, traveled on business
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Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, March 13, 2013
What a pleasure to read your post. Thank you for staying with us, and we'll look forward to your next visit. Scott Blalock, General Manager
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Beecher, Illinois
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed March 9, 2013

Everything about this hotel was great with the exception of a 7am knock on the door to clean my room. During our breakfast discussion, the other people on my floor had the same experience.
None of us had our "do not disturb" signs displayed, but you normally wouldn't expect someone to disturb you at 7am.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, March 12, 2013
Thank you for your post, and please accept my sincere apology for the housekeepers waking you up so early. This was our fault and is not typical of our team. I found out what happened and was able to ensure it does not happen in the future. Thank you for your comments, and we hope you will give us a chance to regain your confidence. Scott Blalock, General Manager
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Harriman
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2013

Had a wonderful trip, hotel was very nice, staff were all extremely friendly and courteous. They went above and beyond to make our stay great. Both restaurants were good, starbucks on 2nd floor. Very impressed and would definately stay again! Thanks JW

Room Tip: We stayed in room 2613, had great views of downtown indy!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, March 11, 2013
It was our pleasure having you here, and thank you for your feedback. We hope to welcome you back soon. Scott Blalock, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, Illinois, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 7, 2013

I enjoyed a great room on one of the Executive floors. The room was spacious, well appointed, and very comfortable. The staff is extremely friendly, courteous, and helpful. There are more amenities in this hotel than I had time to enjoy and evaluate. The Executive Lounge was well stocked and well staffed with everything from newspapers and breakfast to evening desserts, soft drinks, and a bar. This was an excellent travel experience.

Room Tip: The 31st floor was quiet and had excellent views of the city.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, March 11, 2013
We enjoyed having you with us, and look forward to your next visit. Scott Blalock, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about JW Marriott Indianapolis

Also Known As:
Jw Marriott Indianapolis Hotel
Jw Marriott Indianapolis Hotel Indianapolis
Address: 10 South West Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Indianapolis
#1 Luxury Hotel in Indianapolis
#4 Romantic Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#4 Green Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Indianapolis 4*
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
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