We are local to Indy and this was our second visit to the JW. This is a well run and customer focused property. Everyone from the valets to the front desk staff is super friendly and willing to help.
Upon arrival they checked us in early and put us on the highest floor available.
The rooms are spacious and what you would expect from a hotel of this class. We love the floor to ceiling windows and there are unique views from about every angle. If you're visiting Indy this is the best option when it comes to staying downtown. We've stayed several times at the Conrad (and while they have an awesome spa) the lobby & rooms seem to be kind of formal and even a little cold. I'd choose the JW every time.
While there we attended an event that was also really nicely appointed and the food was great.