My husband and I had an event to attend in the JW's Grand Ballroom and decided to book a room so we wouldn't have to drive home to the suburbs late at night. We were very pleased with our experience at this hotel. Check in was quick and very friendly. We were given a park view room on the 30th floor and appreciated the room view from this level. It was fun to look out and see all the way out to the airport and the pyramids on 86th St. The room was clean and all the furnishings were in great condition. All staff members we encountered during our short stay were curteous and professional. I will be recommending this hotel to out-of-town family and friends. Perhaps we'll even vacation downtown more often ourselves as it was just a quick walk to many attractions, restaurants and bars.