This is simply the best hotel I have ever been to. The service is impeccable. When we arrived the first time the front desk asked if we had been there before we said no, and he walked us to the elevators. I requested a high floor and what I got was simply perfect. From the room on the 22nd floor we had a gorgeous view of downtown Indy including the Lucas oil stadium. From the floor near the elevator we had a great view of the canal and white river statepark. I really did not expect this hotel to be as grand as the Conrad Chicago but far surpasses any of my expectations. Even my small request were met with promptness. I had requested a plastic fork and also a cell phone charger (25 deposit). What was also really accomadating is on our next arrival I requested the same room for the amazing views and it was granted.