I have stayed at many hotels in Indianapolis as well as other locations and the JW Marriott here in Indy is probably my favorite hotel. Every staff member I have encountered on numerous stays has been friendly and knowledgeable. The check in and out process is smooth and efficient.
Rooms are modern with attractive decor, all of the rooms I have stayed in have a comfortable lounge chair, desk chair and plenty of outlets. Next to the bed there are reading lights. The king sized rooms have shower only while the rooms with two beds have a large shower with glass door. If you like watching videos you have ordered online you can plug your PC into the HDTV and view it on the TV, love that!
The concierge lounge is available to Marriott Gold & Platinum members, they serve a really great variety of hors d'oeuvres and have an honor bar with an excellent selection of beer, wine and liquor. Soft drinks, bottled water, sparkling water etc. are available all day. The breakfast is simply outstanding, the best I've had in any concierge lounge anywhere. The staff in the lounge is top notch, they will make an effort to get to know you and take care of your needs.
The hotel has two dining options, three during warm weather months as they open a restaurant on the back patio. All have good food and are not ridiculously overpriced as in many hotel restaurants. Room service is also delicious.
Housekeeping at the JW Indy is exceptional, not only do they make the bed and replace toiletries but all your shoes will be lined up if you leave any out, bathroom toiletries will be left arranged, it's just a nice job. Please tip them accordingly.
Valet service is uneven, although it has improved recently. The staff is very courteous but you should call down from your room 5 minutes or so before you need your car during busy times. If there is a big convention or event perhaps longer.
The hotel fitness center is really great if you like to keep in shape while traveling. Great selection of machines, free weights, cardio etc. and the view is wonderful.