It was my mom & dad's 51st Wedding Anniversary and I wanted it to be special for them so I booked them a long weekend at the JW Indy. I booked a couples massage for them over a month in advance as well as flowers to be delivered to their room. I called only a few days prior to their arrival to confirm that everything was taken care of and they assured me of that. When my parents arrived there were no flowers in their room and the next day there was no massage for them. When I asked the concierge they said they had no records of any of this. However, I was promptly called by the hotel general manager and concierge manager who quickly made things right by cutting our rate and dropping our hotel cost and offering to personally go out and get roses and bring them for my parents and even delivered fruit and cheese plate to our rooms and assuring there would be massage reservation for the next day. They did everything they could to remedy the situation. We really felt taken care of.
The price might seem a little high but for such nice facilities and breakfast and all day snacks and drinks provided it makes it a very good value for what you get. The gym is as good as most stand alone gyms. There's a really good social life in the lobby as well and nice restaurant.