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“Spacious Candlewood” 4 of 5 stars
Review of Candlewood Suites Indianapolis East

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Candlewood Suites Indianapolis East
2.0 of 5 Hotel   |   7040 E 21st Street, Indianapolis, IN 46219   |  
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Ranked #91 of 183 Hotels in Indianapolis
san francisco
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
“Spacious Candlewood”
4 of 5 stars Reviewed March 31, 2014

I'm on the road 4 months out of the year and unfortunately not all Candlewoods are created equally. This one was an exception with a large lobby and bigger 1 bedroom than most.
Great comfortable bed and linens. Got a wonderful welcome on a sunday nite by Tree (short for Teresa) - that makes a big difference after a long day of driving. Thanks.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review, April 2, 2014
Dear Guest,

Thank you for your kind review. We are so glad that you enjoyed our hotel and your stay. We hope to have the pleasure of serving you again in the future.

Best wishes for great travels in 2014.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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41 reviews from our community

Traveler rating
    14
    13
    10
    2
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See reviews for
11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Port Saint Lucie, Florida
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 18, 2014

We stayed here a week in July of 2014 on a family visit. We are back again to visit with my wife's mom and the grandkids. This hotel is easy to get to, just off 465. Its close to business industrial Park 100. Every thing you need is close by, restaurants, shopping, movies and fuel. What more do you need. We are here to see family. The candlewood doesn't do breakfast, they have a snack shop with stuff that works on the honor system. The suit is ok for two, with full size refer, micro wave, sink and two burner stove, flat screen and internet. Indoor pool that is heated. The Staff is friendly and seemed genuinely glad to have us back for another week. Overall a great place to crash for a week.

Room Tip: We like the ground floor. Mid hall away from elevators and lobby. But not to far from exits.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review, April 2, 2014
Dear Guest,
We are so glad that you continue to enjoying staying at Candlewood Suites. Thank you for your kind words in your review. We do hope to have the pleasure of having your family with us again in the future.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
columbus
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 15, 2013

We had a weekend stay at this hotel and there aren't any major complaints. The staff was friendly, especially the desk clerk. The room was very clean and spacious. The only problem was that the tub drain was slow. The hotel was located near the highway and plenty of eateries, except the area was a little questionable. I didn't feel unsafe at all and would probably stay there again.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review, October 17, 2013
Gina-

Thank you for taking time to review your stay at the Candlewood Suites Indy East Hotel. We appreciate it.

I'm glad that you enjoyed your time at the hotel. I am sorry that you experienced problems with your drain. We will have the staff check on that. I'm glad that this will not deter you from staying with us again.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Lake County, Indiana
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 3, 2013

We had a one-night stay here a few days ago, Sunday into Monday, on a gloomy, gray, misty couple of days. We chose this location for its proximity to the place we had business at on Monday, and for prior good experiences with IHG/Candlewood. The three stars are based mainly on price/value.

The hotel is located close to a main intersection and I-465, which runs just to the north and west of the property. There are about 5 or 6 other places to choose from just to the east of the Candlewood, and the area is convenient but as other reviewers have stated it is also a bit sketchy.

We didn't feel unsafe but there was a Twilight Zone atmosphere, what with our foggy and misty weather. Just a weird vibe. Didn't help that Sunday evening, the hotel's entry doors were locked in the wide-open position, letting in cool, humid air and who knows what kinds of bugs and or vermin. We have never seen a hotel so wide open.

Our room was a double double studio, with the standard Candlewood refrigerator/cooktop/sink/dishwasher setup. The dishes and silverware were stocked for four which was more than we needed. The ice maker in the freezer worked quickly, dumping ice right away and making several more batches during the evening.

The beds were medium firm with plenty of pillows for a comfortable rest. We could have used another set of electrical outlets by the sleep area but we rearranged items to make it work.

Our biggest letdown was the shower, which did not have an adjustable spray to compensate for extremely low pressure. The tub drain was also slow, as water topped our feet after a five-minute shower.

Dish Network local and national channels were on the television but can't say there was a large selection of HD content.

The hotel's wifi was also VERY slow... Our Verizon LTE put it to shame... All I have to say is why bother having wifi if the speed is barely better than dial up?

Last thing to mention, a plus if you are an IHG Priority Club member, is the ease of getting a late checkout. If you need or like a late checkout, Candlewood and other IHG brands will let you stay until 2 p.m., no problem, usually.

If you are looking to save $30-40 on your hotel, or if you need an east side location, consider staying here, knowing there are shortcomings. Otherwise, pick another hotel or, best, another part of Indianapolis altogether.

Room Tip: Rooms on the southeast side of the hotel are away from the interstate.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review, October 7, 2013
Thank you for taking the time out of your busy schedule to review the Candlewood Suites Indianapolis East Hotel.

Your feedback is appreciated. We love knowing what we did right, but we realize the need to also know the things that may need some tweaking. It takes all of this information to make our guests happy.


We hope to have the opportunity to serve you again in the future.

Best Wishes,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 17, 2013 via mobile

I'm surprised to read all the great reviews for this hotel. This hotel is very very standard, as expected of the brand, but the area is terrible. There are a few other hotels in the area, and Candlewood shares the parting lot with budget friendly La Quinta. I would never stay here again, because of the location. For some reason all other hotels were sold out, so Candlewood was a last resort. If you are a female traveling for work alone, I wouldn't stay here. The actual hotel itself isn't bad. Gym has 2 treadmills, 1 elliptical, a a weight machine. The price was unbeatable at $78 per night. Alot better than the $250 I usually pay for staying downtown. Just be cautious

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review, October 7, 2013
Thank you for taking the time out of your busy schedule to review the Candlewood Suites Indianapolis East Hotel.

Your feedback is appreciated. We love knowing what we did right, but we realize the need to also know the things that may need some tweaking. It takes all of this information to make our guests happy.


We hope to have the opportunity to serve you again in the future.

Best Wishes,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, Indiana
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 3, 2013

I have stayed at this hotel several times and have always had a great experience. The hotel staff if personable and helpful. I would recommend them to anyone. Great value for rooms through there website, lots of food options within walking distance.

Room Tip: Rooms on south side have a little less road noise from interstate.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review, October 7, 2013
Thank you for taking the time out of your busy schedule to review the Candlewood Suites Indianapolis East Hotel.

Your feedback is appreciated. We love knowing what we did right, but we realize the need to also know the things that may need some tweaking. It takes all of this information to make our guests happy.


We hope to have the opportunity to serve you again in the future.

Best Wishes,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 22, 2013

Very comfortable motel for our scooter group's annual trip to Indy for MotoGP weekend and festivities. First time staying here. Diane and Zach, and their team at the front desk, were helpful and engaging. Loved the decent size kitchen in the room, especially the full size fridge/freezer. Beds, sheets and pillows were excellent. Rooms felt and looked very new. When we needed extra towels, maid was quick to respond and friendly. And the towels felt high quality. The 24/7 mini store is a great idea and came in handy. Only a couple drawbacks: very small outside seating area (more than 4 chairs would be nice) and no big ice machines. The freezer in our rooms didn't make enough ice for our daily cooler needs. Very easy access coming from Cincinnati. Thank you!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schonda B, Director of Sales at Candlewood Suites Indianapolis East, responded to this review, October 7, 2013
Thank you for taking the time out of your busy schedule to review the Candlewood Suites Indianapolis East Hotel.

Your feedback is appreciated. We love knowing what we did right, but we realize the need to also know the things that may need some tweaking. It takes all of this information to make our guests happy.


We hope to have the opportunity to serve you again in the future.

Best Wishes,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Indianapolis East

Address: 7040 E 21st Street, Indianapolis, IN 46219
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #91 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Indianapolis East 2*
Number of rooms: 81
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Also Known As:
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