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“What you expect from a Fairfield Inn” 4 of 5 stars
Review of Fairfield Inn & Suites Indianapolis Downtown

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Fairfield Inn & Suites Indianapolis Downtown
3.0 of 5 Hotel   |   501 West Washington Street, Indianapolis, IN 46204   |  
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Ranked #41 of 184 Hotels in Indianapolis
GreenLeadersBronze level
Marysville, Kansas
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“What you expect from a Fairfield Inn”
4 of 5 stars Reviewed March 10, 2014

Just stayed one night but had no complaints. Wasn't able to make it to breakfast so I can't comment on that but the room was clean and nice sized. I was able to check in about 3 hours early so that was very much appreciated. Good location. Parking is typical for a downtown city hotel....very high but the garage was clean and convenient to the hotel.

Green Features: I really couldn't care less about the hotel's "environmentally-friendly practices" I'm there to sleep not save the planet.
  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, March 17, 2014
Thank you for your review and compliments regarding your recent stay with us. We are glad you were able to enjoy the hotel and location. We hope you will choose to stay with us again the next time you are visiting Indy!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
ben.minnich@marriott.com
317-808-2160
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Pella, Iowa
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 3, 2014

I visit Indy every year for a trade show and convention at the convention center, this was my first time staying at the Fairfield. After staying here, I wish I would have stayed here on all my previous visits. The rooms are clean and the beds very comfortable. They have a nice selection for breakfast. Another plus was the free wireless in room internet, you pay extra for this service at most other downtown hotels.

We stayed during another very cold snap that came through the region, so being able to walk to to the convention center without having to go outside was another huge plus!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, March 5, 2014
Dear Jim:

Thank you so much for taking time to complete an online review regarding your recent stay with us. We are glad you were able to enjoy our location and use the sky walk to stay out of the cold weather. We appreciate your compliments regarding your breakfast experience. We hope to
have you continue staying with us when you are visiting Indy!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Top Contributor
185 reviews 185 reviews
69 hotel reviews
Reviews in 42 cities Reviews in 42 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed February 26, 2014

Just Ok, breakfast was while not pitiful barely above it. Rooms clean, beds comfortable water pressure and temperature in the shower was brutally bad and I can't think of any compliments for the complimentary Internet which operated at a speed reminiscent of 13.2 dial up of 1991 if anybody is old enough to remember that.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, February 27, 2014
Dear Valued Guest:

First, I want to thank you for taking time to post your review on our TripAdvisor page. I am disappointed to hear of the inconveniences you encountered during your stay with us. Our goal is to provide you with great accommodations and service and earn your return visit each time you visit Indy. Would it be possible to discuss this further with you at your earliest convenience? My direct line is listed below. I hope to hear from you soon. Thanks!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
evansville
1 review
1 of 5 stars Reviewed February 24, 2014 via mobile

Stayed on Wed. Night . By friday, had go doctor, caught athlete fungal infection from shower, i guess. Still having probblems, to this day! This was months ago. Also didnt mention, only parking, is $30 extra parking fee!!!! Never had feet problems, and like said, obvious caught from there!!!

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, February 26, 2014
Teresa:

First, I want to thank you for taking time to complete your review on our TripAdvisor page. I understand your frustration regarding the complications with your foot and the additional fees for parking during your stay. I would like to help you with this further. Would you be able to call me at your earliest convenience so I can discuss this further with you? My direct line is listed below. I hope to speak with you soon. Thanks!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
369 reviews 369 reviews
121 hotel reviews
Reviews in 115 cities Reviews in 115 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed February 15, 2014

not always easy to find a modestly priced hotel downtown. the fairfield has a great location and is a super place to stay. check-in was very easy and the staff most accomodating. after getting to my room - i noticed that i was very close to some fans/blowers outside on a roof. i requested a change that was immediately handled. rooms are spacious and clean. this is not the jw marriott (towels arent super fluffy, no bathrobe, etc.) but then again thats not what you are paying for. breakfast has good variety and is well stocked (like it much better than what is served at a hampton inn). easy walking distance to most of downtown Indy. highly recommend

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, February 26, 2014
Jon:

Thank you so much for taking time to complete your review on our TripAdvisor page. We are delighted that you enjoyed our amenities, accommodations, and complimentary hot breakfast while staying. We hope to have you stay with us again the next time you are visiting Indy. Thanks!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
147 reviews 147 reviews
15 hotel reviews
Reviews in 48 cities Reviews in 48 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed February 11, 2014

This hotel was perfect for our two night stay in downtown Indianapolis; internet worked great and was free, nice breakfast included hot foods ( also free) , staff was friendly and accommodated every request, comfy beds, quiet room, and convenient to downtown attractions plus an indoor sky walk that takes you to downtown mall, restaurants, etc ) - two awesome museums you can walk to right across the street! ( Indiana state museum and Eiteljorg - both wonderful) -- I can't wait to visit again and see the city in nice weather when everything is green! I thought the price was great for a downtown hotel and a newish one at that. Really enjoyed it and appreciated the hospitality.

Room Tip: If hearing the elevator ding bothers you, ask for a room further from the elevator; but I never hear...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, February 26, 2014
Ellen:

Thank you so much for your review recently posted our TripAdvisor page. We are delighted you enjoyed our hotel, location, and amenities while visiting. Also, thank you for the insight on location in relation to the elevator. We will definitely help you with your future reservations. We hope to see you again soon the next time you are visiting Indy!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 10, 2014 via mobile

We were coming to Indy because my daughter was having surgery at Riley's. We found a hotel and it was a nightmare. I needed to find another hotel and after calling several hotels we called the Fairfield Inn. I talked to manager Ben, and he could hear the frustration in my voice. He quickly accommodated me and my family without hesitation!!! He and his staff was amazing. After my daughters surgery he asked how everything went and was very compassionate. When we checked out, he told us that if we had to come back for follow up appts, to call him and he would make our reservation - and that's what we did. We are headed to the hotel next week.

Thank you so much!!!!!! You made a very stressful trip easier on us all!!! Again, THANK YOU!!!

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Indianapolis Downtown

Address: 501 West Washington Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Green Hotel in Indianapolis
#21 Family Hotel in Indianapolis
#23 Romantic Hotel in Indianapolis
#46 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fairfield Inn & Suites Indianapolis Downtown 3*
Number of rooms: 168
Official Description (provided by the hotel):
The Fairfield Inn & Suites Indianapolis is adjacent to the Convention Center. Centrally located in the heart of this very walkable city, this hotel is close to Circle Center Mall, next to White River State Park, the Indianapolis Zoo, and several world-class museums. Also nearby are the Eiteljorg Museum, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. This property features an on-site TGI Friday's, pillowtop mattresses, complimentary high-speed Internet Access, and breakfast. ... more   less 
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Also Known As:
Fairfield Inn & Suites Indianapolis Downtown Hotel Indianapolis
Fairfield Inn And Suites Indianapolis Downtown

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