We booked through Hotwire back in August for our stay in November and got a call from Hotwire around check in time the day of to inform us the hotel had over booked. The woman from Hotwire offered to refund our money (which wouldn't do us any good since we'd probably spend much more with fewer options at the last minute) but also mentioned that the hotel would put us in their other location near the airport for our stay. We were of course bummed to lose the convenience of the downtown location. Having never been to Indianapolis, we were really looking forward to just walking around and exploring downtown. After no luck with Hotwire we gave up and decided to just take up their offer on the airport location and called the two hotels to confirm the changes.
After calling the downtown location, we were told we would only be out of luck one night... Which actually was fine because the second night was really the night we wanted to be downtown anyway. So we were pretty happy to hear that. Why Hotwire didn't tell us that important bit of information we will never know!
Upon arriving to the downtown location, we were greeted super nicely and informed they would be upgrading us to the neighboring JW Marriott. Despite the booking mixup with the hotel, we were honestly just upset with Hotwire due to the last minute notice and we're already so happy with how Fairfield had been handling things. The upgrade was completely unexpected and really kind of management to do for us. While we didn't actually stay at this location since we were upgraded, I can't speak to the quality of the rooms. The quality of the service however was incredibly friendly and professional, accommodating and just unexpectedly wonderful. We would definitely stay at either location next time were in town.
- Also Known As:
- Fairfield Inn & Suites Indianapolis Downtown Hotel
- Fairfield Inn And Suites Indianapolis Downtown
- Fairfield Inn & Suites Indianapolis Downtown Hotel Indianapolis
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Indianapolis is adjacent to the Convention Center. Centrally located in the heart of this very walkable city, this hotel is close to Circle Center Mall, next to White River State Park, the Indianapolis Zoo, and several world-class museums. Also nearby are the Eiteljorg Museum, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. This property features an on-site TGI Friday's, pillowtop mattresses, complimentary high-speed Internet Access, and breakfast. ... more less
- Reservation Options:
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