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“Clean and Comfortable” 4 of 5 stars
Review of Fairfield Inn & Suites Indianapolis Downtown

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Fairfield Inn & Suites Indianapolis Downtown
3.0 of 5 Hotel   |   501 West Washington Street, Indianapolis, IN 46204   |  
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Ranked #39 of 184 Hotels in Indianapolis
GreenLeadersBronze level
San Jose, California
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
“Clean and Comfortable”
4 of 5 stars Reviewed August 1, 2013

Basic hotel that is clean and comfortable. Breakfast is basic and the same every morning we were there. There is room service from TGI Fridays with a minimum of 10.00 per order. So if you get a craving for dessert at night you need to order more food. The only downside was coffee in the lobby was not always filled and they do not offer hot chocolate. Location is convient to downtown Indy.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 13, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while visiting Indy. Thank you for also posting about your experience in TGI Fridays. Thank you for bringing the lobby coffee program to our attention. This allows us to live our vision of continuously finding ways to improve the Guest Experience. We hope you will stay with us the next time you are visiting Indy. Thank you!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
South Dakota
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 25, 2013

This hotel was a great location for activities downtown Indianapolis. TGIF located in the lobby, an outside bar on the patio. Walking distance to shops downtown, tons of restaurants, museum, baseball field, and probably Lucas Oil Stadium. An easy commute to the airport. Breakfast in the lobby each morning and late night snacks in the pantry available.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 13, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location and the ammenities of the hotel. We hope you will stay with us the next time you are visiting Indy. Thank you!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
90 reviews 90 reviews
15 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 19, 2013

Stayed with friends in a suite. Great location near main attractions. Used AAA discount and saved a fair amount. Arrived and they did not have my reservations but no problem, they had a room for us but had to wait 1 hour before it was ready. Comfortable room with nice view. As usual they are clean and attractive. Breakfast was OK but they ran out of eggs. Fairfield Inns are always a safe bet to stay.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 13, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while visiting Indy. Also, thank you for your compliments on our staff service and cleanliness. Thank you for bringing the guest room coffee cups and scrambled eggs on the breakfast line to our attention. This allows us to live our vision of continuously finding ways to improve the Guest Experience. We hope you will stay with us the next time you are visiting Indy. Thank you!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crown Point, Indiana
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 15, 2013

What a nice place. Great location if you need to be downtown. Near many of Indy's best attractions. Clean, clean, clean. Comfortable beds. Staff very friendly and helpful. Breakfast area large enough so one doesn't feel squished into a small space. Better then average selection of food: hot eggs and hot sausage. Nice selection of all breakfast items.
We would stay here again in a heartbeat. Great value for the money.

Room Tip: Ask for a room facing the front of the building and on a higher floor. We were on the 5th floor on t...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, July 17, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while visiting Indy. Also, thank you for your compliments on our staff service, complimentary breakfast, and guest room cleanliness. We hope you will choose to stay with us again when returning to Indy.

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 8, 2013

We were in Indy for a Indians ball game and 4th of July fireworks.
All went well until it was time to leave. The card they gave us to get out of the garage did not work well at all! I was not the only one having trouble with the card, as I saw another car having the same problem as in the card not opening the gate. I have had this problem before and have seen other people have the same problem. For a fee of $20.00 to park you would think it would not be such a problem?

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, July 17, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while visiting Indy. Also, thank you for mentioning the chalenges you encountered withthe Parking Garage and the inconvenience of the parking pass not working. This feedback allows us to approve the guest experience for all of our guests. We hope you will choose to stay with us again when returning to Indy.

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Top Contributor
130 reviews 130 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed July 7, 2013

This hotel exceeded my expectations. It is a newer hotel in a great location close to the state museum, zoo, Imax, Victory Field, the mall and NCAA, etc. The rooms are really clean and modern. The room rate was fantastic. We chose valet parking as we were going to walk everywhere. This hotel is linked to the other Marriott hotels and you can walk inside through the convention centre to the mall. However, I would not recommend walking inside unless the weather was not cooperating. We did the walk inside and it took forever with a lot of escalators, etc. It is much faster and easier to walk outside which we did in a quarter of the time. Front desk staff are a bit slow but I think staff may have been new. The breakfast is decent with a good selection of items. The only downside to the hotel is that we booked a room with double beds without realizing it. When you're not used to sleeping in a double bed, it is quite a size adjustment trying to get the family into them. Also there is no safe, fridge or microwave in the room and valet parking is $26 a night. However, it is free in and out with the valet parking if you want to drive somewhere. I would definitely stay again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, July 17, 2013
Thank you for taking the time to post about your experience at our hotel. We do value your feedback regading the speed of your encounter(s) with our Guest Services team. We strive for perfection. When we fall short this allows us to improve our process. We hope you will choose to stay with us again when returning to Indy.

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield Hills, Michigan
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed for a conference at this hotel. Really convenient that the hotel is connected to the conference center thru the JW Marriott. However, it is a long walk. About 15 minutes, taking multiple elevators, bridges and even thru the underground parking garage. Rooms are small, but clean and we did not stay long there anyways. Breakfast was very decent, but service seemed to be overwhelmed by the number of people that wanted breakfast, because the refill of the breakfast options was slow and the garbage was overflowing. The coffee was kind of so-so. Beds were nice and the shower was great.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, July 17, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while attending your Convention. Also, thank you for your compliments on our staff service and cleanliness. Also, thank you for your compliments on the variety at our complimentary breakfast. We do appreciate your honest feedback on faster service regarding the replenishment of breakfast items and emptying the trash. This feedback will help us improve our guest experience. We hope you will choose to stay with us again when returning to Indy.

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Indianapolis Downtown

Address: 501 West Washington Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#8 Green Hotel in Indianapolis
#19 Romantic Hotel in Indianapolis
#21 Family Hotel in Indianapolis
#42 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fairfield Inn & Suites Indianapolis Downtown 3*
Number of rooms: 168
Official Description (provided by the hotel):
The Fairfield Inn & Suites Indianapolis is adjacent to the Convention Center. Centrally located in the heart of this very walkable city, this hotel is close to Circle Center Mall, next to White River State Park, the Indianapolis Zoo, and several world-class museums. Also nearby are the Eiteljorg Museum, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. This property features an on-site TGI Friday's, pillowtop mattresses, complimentary high-speed Internet Access, and breakfast. ... more   less 
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Also Known As:
Fairfield Inn & Suites Indianapolis Downtown Hotel Indianapolis
Fairfield Inn And Suites Indianapolis Downtown

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