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“Will stay here again” 4 of 5 stars
Review of Comfort Suites Indianapolis Airport

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Comfort Suites Indianapolis Airport
2.5 of 5 Hotel   |   2750 Fortune Circle West, Indianapolis, IN 46241   |  
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Ranked #36 of 184 hotels in Indianapolis
Indiana
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
“Will stay here again”
4 of 5 stars Reviewed December 19, 2013

We stayed at the Comfort Suites Indianapolis Airport in early November 2013 with a park and fly package. This hotel is clean, well maintained, and has friendly staff. The bed was comfortable. The airport shuttle went smooth. We will stay here again when we need a park and fly. You can stay the night here for marginally more than the price of paying for airport parking!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort Suites I, Manager at Comfort Suites Indianapolis Airport, responded to this review, December 21, 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Hotel have recently got new bedding with a choice of soft and firm pillows for more comfort. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 people have reviewed this hotel

Traveler rating
    72
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    5
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See reviews for
48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Welshpool, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2013

This place is very clean, very reasonably priced for the size of the suites offered. Our King bed was so plush we both went right to sleep. My only complaint would be with their shuttle service which they tell you on the phone that it goes to and from the airport every half hour. We arrived at the airport at 4:20 p.m. thinking we could catch the 4:30 shuttle, we called and she said she would inform the driver and he would be there soon, as soon as we hung up, there he was driving by. We had to wait till 4:50 for his return, it was very cold (Black Friday 2013). The next morning on our hotel bill there was a charge for the free shuttle service. The night before I said I wanted a shuttle to the airport at 5:00 a.m. they called at 4:45 a.m. to see if we were going to take the shuttle???? Anyway, I paid the fee on my bill and paid another fee for the shuttle that morning. I don't mind paying for the service, just don't advertise that it is free.

I read previous reviews of hearing no traffic, well we heard traffic and whomever was in the room next to ours, we heard everything he did including using the toilet. Other than that. If we ever go back we will stay here, now that we have a better understanding of the shuttle service.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort Suites I, Manager at Comfort Suites Indianapolis Airport, responded to this review, December 12, 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kokomo, Indiana
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 17, 2013

This was my first experience at this hotel for a park, stay & fly. Price was good, front desk was friendly, and the shuttle driver was on time the morning of my departure & also upson my return. Room was clean. Felt very safe here. Breakfast was available, but my flight left very early, so didn't get to partake. Would definately reccomend this hotel.

Room Tip: I was on the second floor. No problems or noise here. Rooms are large & comfortable.
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  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort Suites I, Manager at Comfort Suites Indianapolis Airport, responded to this review, November 20, 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 14, 2013

Great value. Was easy to get to downtown from. Staff was as friendly and helpful as any hotel we have ever stayed at. Gave us shortcut to Speedway. Manni was a treat to talk to and really went out of her way to help us. I saw staff offer to take family to airport early (before shuttle started running) and allow people to eat breakfast early in order to meet time schedules. Room was big, and very clean. Lots of hot water and good water pressure. Also very nice that shower is built for people over 5 foot tall. Many showers are not. Beds were comfortable. Last time in Indy we stayed at Union Station Crown Plaza. This was a better experience. More amenities here like free wifi and they gave us free toothbrush when my daughter forgot hers, and much nicer staff. for half the cost. Motel was full but quiet. Never heard one plane or the highway in the room.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, October 16, 2013
Thank you for taking the time towrite your reviews regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
110 reviews 110 reviews
46 hotel reviews
Reviews in 74 cities Reviews in 74 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 28, 2013

Fortunately, Indianapolis Airport is not busy and seemingly has a curfew. The sound of jets taking off and landing could clearly be heard from the room in the evening and morn. We were at the opposite end of the hotel to the highway which is just over the fence.
I do now know how old the hotel is. It looked new. Everything is just so - clean and tidy. There was nothing wrong with the room except we had to move the king bed to plug in the light on one of the side tables.
There was only one table in the room. However, there was only one chair to sit at it. The coffee table, we had the previous night in Comfort Inn & Suites Cahokia, was missing. King bed usually signifies that there would be more than one person in the room.
Appearance = 5 out of 5. Noise = 2 or 3

Room Tip: High number rooms are near the highway.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, October 5, 2013
We would like to thank you for taking the time to write your reviews. My hotel is only 4 years old and we are close to highway I-465 but never got complaint about highway sound in the building, my king suites are equipped with one working table, two night stands and one coffee table. All my working desk in the suites got multi port charging station.
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.
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Okeechobee, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2013

Very Nice place & clean. We didn't have a reservation. Walked in the desk clerk was all smiles. Very happy. Checked us in very fast. Informed us about the surrounding restaurants and about the property it self. I will return to stay and I will let me friends know that are coming to Indianapolis about the hotel. Dawn is very good at her job. She goes above & beyond to help the guest. Very good to the Comfort Suites. She said she hasn't been at the property long but has been in the industry for years. You can tell very good at her job.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, September 17, 2013
Thank you for taking the time to Write comments regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comment will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
central iowa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Just stayed for 6 nights while attending the NHRA US Nationals. Hotel is a little out of the way but is well worth the effort to get there. Hotel seems to be in an industrial business park with warehouses and other hotel properties. There is even a NAPA Auto parts store nearby if you have car problems as I did this trip, but that is a story in itself. This property is in really good condition. It seems a little older than some of the other Comfort Suites I have stayed at before but is well maintained and very clean. Service and cleanliness is what prompts my rating here. Staff was very attentive to all needs. One of the cleaning ladies on the 2nd floor was so nice. Felt bad for not being able to understand her very well, as there was a language barrier present, but she always greeted us with a smile and a cheerful "Good morning". Bed was comfortable and room was very spacious (king suite). Breakfast was standard Comfort Suites fare. Would liked to have seen a little variation there. Maybe bacon one morning instead of sausage patties every day. Property is near interstate and airport but was surprisingly quiet. However, we were well away from end near the road and not on top floor. Only negative thing I can think of is that this hotel is not close to any restaurants. That being said, I will definitely stay here again when in the Indianapolis area.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, September 5, 2013
Thank you for taking the time to Write comments regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comment will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Indianapolis Airport

Address: 2750 Fortune Circle West, Indianapolis, IN 46241
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Family Hotel in Indianapolis
#42 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Indianapolis Airport 2.5*
Official Description (provided by the hotel):
An Indianapolis IN hotel, Comfort Suites hotel near Indianapolis International Airport. Whether you are traveling for business, taking a family vacation or exploring all the great attractions Indiana offers, the Comfort Suites® hotel is a perfect selection for your accommodation needs. This Indianapolis, IN hotel is five miles from Indianapolis International Airport and provides its guests with free airport transportation. Additional points of interest close to this Indiana hotel include: •Lucas Oil Stadium •Bankers Life Fieldhouse arena •Indiana Convention Center •Indianapolis Motor Speedway •Indianapolis Zoo. The surrounding area provides a variety of activities. From golf courses, parks and outdoor recreation areas, to movie theaters, entertainment venues and shopping centers, Indianapolis has something for everyone. A number of restaurants can be found close to the hotel. Hotel features include: •Free weekday newspaper •Free wireless high-speed Internet access •Free local calls Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests of this Indianapolis, IN hotel can enjoy additional amenities like the indoor heated pool, sauna, exercise room, banquet and meeting room, and the business center that provides conveniences like access to copy and fax service. All spacious guest suites have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, flat-screen televisions, desks, pillow-top mattresses, down pillows, irons, ironing boards and cable television. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Ask about our rooms that have whirlpool bathtubs. Connecting rooms can be requested. Coin-operated laundry facilities are located on the premises and valet cleaning service is offered. Parking is provided. The Comfort Suites hotel offers countless features, a great location and an outstanding staff. Make a reservation with us today and let us exceed your expectations. ... more   less 
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Also Known As:
Comfort Suites Indianapolis Airport Hotel Indianapolis

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