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“What a RIP-OFF!!” 1 of 5 stars
Review of Comfort Suites Indianapolis Airport

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Comfort Suites Indianapolis Airport
2.5 of 5 Hotel   |   2750 Fortune Circle West, Indianapolis, IN 46241   |  
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Ranked #29 of 183 Hotels in Indianapolis
Indianapolis, Indiana
1 review
2 helpful votes 2 helpful votes
“What a RIP-OFF!!”
1 of 5 stars Reviewed June 27, 2011

We booked a reservation on expedia for what we THOUGHT was the Comfort INN in plainfield. Went directly to the hotel (less than 30 minutes after making the reservation), found out it was the wrong hotel. TRIED to cancel the reservation immediately, and was CHARGED a $91.00 penalty!! Hotel said cancellation had to be MORE than 24 hours in advance to avoid the fee. Didn't even MAKE the reservation more than 24 hours in advance!!!, and yet they still would NOT budge on waiving the fee!! WHAT A RIP-OFF!!!!

We will NEVER stay at a Comfort Inn EVER again!!!!!!!!!!!!!!!!! AND will DEFINITELY be sharing this experience with EVERYONE on Facebook and any place else I can post!!!!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    84
    52
    11
    5
    9
See reviews for
54
45
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32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Akron, Ohio
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 10, 2011

This is a newer property with a lot of nice upgrades. Marble in the lobby. Nice furniture. But, parking was a disaster. the hotel offers "park and fly" room rates, so everybody and their brother drives in, parks, stays the night and takes the shuttle to the airport. Leaving their car at the hotel. The parking lot was overflowing out into the street and I was doing good to get a spot.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Hill, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 2, 2011

The hotel staff was friendly and helpful and the rooms were comfortable and clean. I would recommend this hotel. I would recommend calling the hotel when you get off the plane to see when the shuttle will be there to pick you up. There were no cars to be rented because of the Indianapolis 500 race. If you do not want to pay for expensive taxi cabs rides then use the hotel shuttle. Take the hotel shuttle to back to the airport then take the IndyGo GreenLine Airport/Downtown Express Bus, really easy to use and cost is only $7.00 per person. Only drawback stops at 9pm. Since I had time to kill Sunday before my flight. I went to the Indianapolis 500. Again use the hotel shuttle to the airport. The speedway had a bus transportation for fans. The cost was $24. I really found this was easy to use instead of driving and parking. Again my stay was great and would recommend this hotel.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, Indiana
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed May 31, 2011

My wife and I booked a room for a recent trip to Boston. We called to confirm our reservation before we left and were told they did not have a reservation for us. We had unknowingly called the "Comfort Inn and Suites" rather than the "Comfor Suites". Assuming they had just lost our reservations, we booked a new room and had a great trip. When we got home, we discovered we had been billed by the "Comfort Suites" for a room we never used. Even though they are both owned by Choice Hotels and use the same system, the manager at the Comfort Suites would not refund us the $100 plus dollars for the room we never used. They admitted that "this happens often and is a real problem" the manager was very unhelpful. Indy has many Comfort Inn's, Comfort Suites, and Comfort Inn and Suites but yet they will not help customers who mix up the names. The room would have had too have been more like a Marriott for us to forgive this and I believe my wife and I will not stay with "Comfort" anything in the future.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marshall, Illi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2011

Truly a great hotel, not congested in downtown area. Great staff.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
4 of 5 stars Reviewed May 8, 2011

the clerks here are friendly, kind. the facility is good and living here is comfortable.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downstate Illinois
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 14, 2011

We did a park, sleep, fly here in March 2011. Everything went smooth. The staff was nice and helpful. Room was clean and spacious. The hotel is basically new. We had no trouble with parking and the airport shuttle was fine. Indy's airport is very nice, by the way. The hotel is situated with a bunch of others and could be hard to find without gps or very good directions.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Indianapolis Airport

Address: 2750 Fortune Circle West, Indianapolis, IN 46241
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Family Hotel in Indianapolis
#48 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Indianapolis Airport 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
An Indianapolis IN hotel, Comfort Suites hotel near Indianapolis International Airport. Whether you are traveling for business, taking a family vacation or exploring all the great attractions Indiana offers, the Comfort Suites® hotel is a perfect selection for your accommodation needs. This Indianapolis, IN hotel is five miles from Indianapolis International Airport and provides its guests with free airport transportation. Additional points of interest close to this Indiana hotel include: •Lucas Oil Stadium •Bankers Life Fieldhouse arena •Indiana Convention Center •Indianapolis Motor Speedway •Indianapolis Zoo. The surrounding area provides a variety of activities. From golf courses, parks and outdoor recreation areas, to movie theaters, entertainment venues and shopping centers, Indianapolis has something for everyone. A number of restaurants can be found close to the hotel. Hotel features include: •Free weekday newspaper •Free wireless high-speed Internet access •Free local calls Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests of this Indianapolis, IN hotel can enjoy additional amenities like the indoor heated pool, sauna, exercise room, banquet and meeting room, and the business center that provides conveniences like access to copy and fax service. All spacious guest suites have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, flat-screen televisions, desks, pillow-top mattresses, down pillows, irons, ironing boards and cable television. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Ask about our rooms that have whirlpool bathtubs. Connecting rooms can be requested. Coin-operated laundry facilities are located on the premises and valet cleaning service is offered. Parking is provided. The Comfort Suites hotel offers countless features, a great location and an outstanding staff. Make a reservation with us today and let us exceed your expectations. ... more   less 
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Also Known As:
Comfort Suites Indianapolis Airport Hotel Indianapolis

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