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“Big 10 Chanpionship Weekend” 5 of 5 stars
Review of SpringHill Suites Indianapolis Downtown

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SpringHill Suites Indianapolis Downtown
3.0 of 5 Hotel   |   601 West Washington Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #32 of 183 Hotels in Indianapolis
Westerville, Ohio, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
“Big 10 Chanpionship Weekend”
5 of 5 stars Reviewed January 14, 2014

We attended the Big 10 Championship football game the 1st weekend in December 2013. Our stay was Friday and Saturday night. Since this room had two queen beds and a sleep sofa, it fit our needs. Yes it was pricey, but you have to look at what was going on that weekend and the price of the other hotels as well. The breakfast was good and well stocked, workers were very friendly and helpful. Also, it was very cold that weekend. Once we arrived Friday afternoon, we never had to go outside. It was connected by skywalks to Lucas Oil, the Convention Center and the downtown mall.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 28, 2014
We are so happy you enjoyed your stay during the Big 10 weekend. Thank you so much for your review.
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253 reviews from our community

Traveler rating
    133
    90
    18
    6
    6
See reviews for
86
43
8
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 12, 2014

This hotel was impressive. First let me say that it was very clean, and every member of the staff was extremely courteous and helpful. The room was bigger than expected, with a nice sectional sofa and desk area. Each room has a mini fridge and microwave, which is always nice. Complimentary breakfast was much more than expected, including scrambled eggs, waffles, fresh fruit, bagel and cereals. Room service was TGIFridays - and the prices were the same as in the restaurant. I was floored! The location was excellent, as we were within walking distance of most of the restaurants and attractions we wanted to see. The only negative comment I could possibly have is that the sliding doors on both the toilet room and separate shower/sink room offered little privacy and did not have locks. On a scale of 1-10, I give it a 9. I would especially like to thank hotel employee Wesley Nix for his helpfulness and exemplary customer service.

Room Tip: Ask for a higher floor so that you have a nice view of downtown Indy.
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  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 28, 2014
Thank you for recognizing Wesley and the rest of the staff. I am so happy they all took such good care of you during your stay. Thank you for your review and we hope to see you again soon.
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Fort Wayne, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

As the mother of two little ones, hotel stays usually create an enormous amount of anxiety for me. I usually end up running around, trying to sanitize everything before they roll around on the floor or put the tv remote in their mouth. But this hotel was absolutely spotless! It appears to be a newer hotel, so the decor was really nice. Also, although most hotels are now smoke free, you can still usually pick up the smokey smell...not the case here! The staff was very friendly, especially Esther, who went out of her way to provide directions for us. Great location, easy to get to. Nice breakfast in the morning. The pool is a bit on the smaller side, but kids didn't seem to mind. Overall, a great stay! Will be visiting the zoo in the summer, and will definitely stay here again! Top notch!!!!

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 8, 2014
Thank you for your review. We are so happy you enjoyed your stay. We can’t wait for you to return to visit the zoo.
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Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2014

We stayed here for our kids' athletic event - booked through a third party site. There was some sort of mix-up in the hand off from them to the hotel - I never received the full story nor any help from the hotel (was disappointing - as another team member in a similar situation received better service from the hotel). It was eventually resolved and the stay was fine, although shortened by weather. The rooms are nice but the one thing I wish was different was that there was some type of fan in the bathroom. There's no privacy when you are using the toilet - a thin door where everyone can hear what you are doing. The location is great - we essentially stayed inside to walk to the mall to get to our dinner destination. Overall - it was a great price for the location and amenities.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 8, 2014
I am sorry to hear there were some issues with the handover of your reservation with the third party vendor and the hotel. I am happy to hear you enjoyed your stay and the use of the skywalk to enjoy the downtown Indianapolis area. We hope to see you for the next swim meet and hope the weather will be better for your visit. Thank you for your feedback.
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Clearwater, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 1, 2014

Very good value ...The staff were very friendly....the place was clean and the room was extra nice. One very special surprise was paper plates/utensils in the microwave.....which allowed us to eat our leftover meals.
Location was terrific, able to get anyway downtown inside the tubes.
Perfect trip.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 8, 2014
Thank you for your review. We are so happy you enjoyed your stay. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 26, 2013 via mobile

Everything was great on Day 1. On Day 2, a family was placed in the next room and there are 20 cars in the Springhill portion of the garage (Christmas). We've been listening to the one girl vomiting for at least two hours while the younger one has cried and screamed for most of the evening. Also, there was no room service either day but the JW Marriott had open restaurants. So, we were able to get dinner.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, December 30, 2013
I am sorry to hear that the room next to yours disrupted your stay and that the adjoining restaurant for room service was closed. Traveling during the holiday can be stressful. We apologize that your stay was disrupted and not all the amenities on the Marriott complex were available for you to enjoy.
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Urbana, IL
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 19, 2013 via mobile

This is a very beautiful hotel with a TGI Friday next door. The staff was very helpful. Our room was very clean. They also have a free breakfast that was better than a lot of other hotels. They have a pool, exercise room, a small place where they have two computer for guest. If you are visiting the Indianapolis, Indiana area I would recommend this hotel.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, December 22, 2013
Thank you for your review. We are glad you enjoyed the friendly staff and complimentary breakfast. We hope to see you on your next visit to Indy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Indianapolis Downtown

Address: 601 West Washington Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Indianapolis
#17 Family Hotel in Indianapolis
#55 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Indianapolis Downtown 3*
Number of rooms: 156
Official Description (provided by the hotel):
The SpringHill Suites Indianapolis Downtown is adjacent to the Convention Center. Located on a beautiful seven-acre site overlooking White River State Park, guests are steps away from Circle Center Mall, the State Capitol, Indianapolis Zoo, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. Guest rooms offer a small refrigerator, microwave, complimentary high-speed Internet Access, and cable TV. The property also features a complimentary new breakfast buffet, indoor pool, and fitness room. ... more   less 
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Also Known As:
Springhill Suites Indianapolis Downtown Hotel Indianapolis

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