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“Spotless! A parent's dream!” 5 of 5 stars
Review of SpringHill Suites Indianapolis Downtown

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SpringHill Suites Indianapolis Downtown
3.0 of 5 Hotel   |   601 West Washington Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #17 of 184 hotels in Indianapolis
Fort Wayne, Indiana
1 review
1 helpful vote 1 helpful vote
“Spotless! A parent's dream!”
5 of 5 stars Reviewed January 6, 2014

As the mother of two little ones, hotel stays usually create an enormous amount of anxiety for me. I usually end up running around, trying to sanitize everything before they roll around on the floor or put the tv remote in their mouth. But this hotel was absolutely spotless! It appears to be a newer hotel, so the decor was really nice. Also, although most hotels are now smoke free, you can still usually pick up the smokey smell...not the case here! The staff was very friendly, especially Esther, who went out of her way to provide directions for us. Great location, easy to get to. Nice breakfast in the morning. The pool is a bit on the smaller side, but kids didn't seem to mind. Overall, a great stay! Will be visiting the zoo in the summer, and will definitely stay here again! Top notch!!!!

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 8, 2014
Thank you for your review. We are so happy you enjoyed your stay. We can’t wait for you to return to visit the zoo.
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223 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2014

We stayed here for our kids' athletic event - booked through a third party site. There was some sort of mix-up in the hand off from them to the hotel - I never received the full story nor any help from the hotel (was disappointing - as another team member in a similar situation received better service from the hotel). It was eventually resolved and the stay was fine, although shortened by weather. The rooms are nice but the one thing I wish was different was that there was some type of fan in the bathroom. There's no privacy when you are using the toilet - a thin door where everyone can hear what you are doing. The location is great - we essentially stayed inside to walk to the mall to get to our dinner destination. Overall - it was a great price for the location and amenities.

Stayed January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 8, 2014
I am sorry to hear there were some issues with the handover of your reservation with the third party vendor and the hotel. I am happy to hear you enjoyed your stay and the use of the skywalk to enjoy the downtown Indianapolis area. We hope to see you for the next swim meet and hope the weather will be better for your visit. Thank you for your feedback.
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Clearwater, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2014

Very good value ...The staff were very friendly....the place was clean and the room was extra nice. One very special surprise was paper plates/utensils in the microwave.....which allowed us to eat our leftover meals.
Location was terrific, able to get anyway downtown inside the tubes.
Perfect trip.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, January 8, 2014
Thank you for your review. We are so happy you enjoyed your stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 26, 2013 via mobile

Everything was great on Day 1. On Day 2, a family was placed in the next room and there are 20 cars in the Springhill portion of the garage (Christmas). We've been listening to the one girl vomiting for at least two hours while the younger one has cried and screamed for most of the evening. Also, there was no room service either day but the JW Marriott had open restaurants. So, we were able to get dinner.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, December 30, 2013
I am sorry to hear that the room next to yours disrupted your stay and that the adjoining restaurant for room service was closed. Traveling during the holiday can be stressful. We apologize that your stay was disrupted and not all the amenities on the Marriott complex were available for you to enjoy.
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Urbana, IL
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2013 via mobile

This is a very beautiful hotel with a TGI Friday next door. The staff was very helpful. Our room was very clean. They also have a free breakfast that was better than a lot of other hotels. They have a pool, exercise room, a small place where they have two computer for guest. If you are visiting the Indianapolis, Indiana area I would recommend this hotel.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, December 22, 2013
Thank you for your review. We are glad you enjoyed the friendly staff and complimentary breakfast. We hope to see you on your next visit to Indy.
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Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 16, 2013

I added a room to our group (four rooms) with the clerk at the Springhill Suites Downtown Indy. When my BOSS arrived at the property at midnight the next night he was told that the hotel was oversold and he would have to go back to the airport (30 minutes) for a room. The hotel refused to make this right. Thanks for almost costing me my job.

  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, December 19, 2013
All White Lodging-managed properties strive to make our guests’ stays comfortable and enjoyable, and I apologize that you left feeling frustrated. We are sorry we could not accommodate an additional reservation on the dates you were looking for. We can understand your frustration when looking for a hotel rooms when the entire city is sold out. We always recommend our guest review the e-mail confirmation they receive after making the reservation to ensure the stay information is correct. We’ve spoken with our front desk associates and reminded them the importance of giving guests a confirmation number to confirm their stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 11, 2013

All suites hotel recently updated a few years ago. Room was very clean, very plain other than a few bright colors. Bathroom and shower separate, only sliding doors, no fan. Beds not very comfortable. Cannot see tv from both beds. Should have put tv in open space in between bathroom and toilet. Fridge that was there was clean. Small workspace by pull out coach was adequate. I overpaid during special event weekend, $275/night. Worth $100-$150. Free b-fast very basic. Only out until 10am. Everything is connected via hallways. Spent most of my time visiting JW bar which was great. Vallet was nice. Front desk was helpful. Would stay if had a group for event like we did. Fit 4 people comfortably. If u want something nice or for business, stay elsewhere.

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, December 12, 2013
Thank you for the review. I am glad you felt the room was clean and safe staying in the hotel. I am sorry that you did not enjoy the layout of the room. It sounds like you enjoyed the location of the hotel and the easy access to enjoy area around us. We hope to see you on your next visit to Indy.
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Additional Information about SpringHill Suites Indianapolis Downtown

Address: 601 West Washington Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Indianapolis
#14 Family Hotel in Indianapolis
#29 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Indianapolis Downtown 3*
Official Description (provided by the hotel):
The SpringHill Suites Indianapolis Downtown is adjacent to the Convention Center. Located on a beautiful seven-acre site overlooking White River State Park, guests are steps away from Circle Center Mall, the State Capitol, Indianapolis Zoo, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. Guest rooms offer a small refrigerator, microwave, complimentary high-speed Internet Access, and cable TV. The property also features a complimentary new breakfast buffet, indoor pool, and fitness room. ... more   less 
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Also Known As:
Springhill Suites Indianapolis Downtown Hotel Indianapolis

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