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SpringHill Suites Indianapolis Downtown: Traveler Reviews

3.0 of 5
601 West Washington Street, Indianapolis, IN 46204
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Ranked #12 of 185 hotels in Indianapolis
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Most recent review
4 of 5 stars Reviewed March 12, 2013
GatorGirl32548 Columbus, Ohio
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135 reviews from our community

Traveler rating
    75
    47
    9
    2
    2
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Families
47
 
Couples
23
 
Solo
5
 
Business
33
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Columbus, Ohio
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Super Friendly Staff”
4 of 5 stars Reviewed March 12, 2013

The staff went above and beyond to make our stay great. Not one of them disappointed us. The room was comfy and had a great view of the river. Our only concern with the room was that the sliding doors to the toilet and shower did not lock. This might be a bit awkward if you're staying with small children. The continental breakfast needed a bit of improvement. I was sent a survey when we returned and I filled it out. I received a response directly from Marriott. They were unhappy that we were unhappy with the breakfast and asked for suggestions. I was very surprised to have received a personal response. It shows me that the chain cares.

Room Tip: Double rooms have a river view. King rooms are city view (which is mostly a view of the Marriott).
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask GatorGirl32548 about SpringHill Suites Indianapolis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review
March 14, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Angela Buran
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
“This is a great business hotel”
4 of 5 stars Reviewed March 5, 2013

I recently stayed at the Springhill suites and couldn't have been happier. This is a very cost effective hotel in the same complex with the JW Marriott. Parking was very good and you have access to all of the restaurants at the JW.

Also, the front desk staff was Fantastic!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask demetgolf about SpringHill Suites Indianapolis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review
March 7, 2013
Thank you for your comments. It is always our goal to ensure that each guest has an excellent experience. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Angela Buran
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elwood, Indiana
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Modern hotel for Indianapolis”
4 of 5 stars Reviewed February 25, 2013

Stayed one night for an event at the JW next door. Rooms are modern, clean and comfortable. Great staff, very professional and helpful. Can't say much about the breakfast, we skipped for an early lunch, would come back and stay again.

Room Tip: Call ahead for car from valet. Took a while to get our car.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask inmomtraveler about SpringHill Suites Indianapolis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review
March 11, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
“Great value, wonderful accommodations and supportive staff”
5 of 5 stars Reviewed January 23, 2013

Stayed 3 nights for a local convention. Very pleasantly surprised on many accounts. The young staff strives hard to please - and succeeds. The breakfast was a solid option each morning. The value of the room, with wonderful and comfortable accommodations, was superb. And of course the location with respect to the convention center and other attractions is great. Will heartily recommend to anyone staying in Indy.

Room Tip: Ask for a room away from the elevators to reduce noise from other guests.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask JustinW27 about SpringHill Suites Indianapolis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review
March 11, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Not a Full Suite”
3 of 5 stars Reviewed January 7, 2013

We expected a suite with a seperate bedroom, but it was really a normal hotel room. Squeezing 5 in was a challenge, even though they say 6 can sleep in a room. Also, there were only 3 tiny drawers for clothes.

The breakfast was good. People were helpful. I would stay there again with 4 people, but not with five.

Parking costs $25 a day or so (very expensive for Indy).

The pool and fitness are shared with the courtyard hotel and are small, but have everything.

Room Tip: Higher floors have better views. Corner suites don't have extra windows.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Carter R about SpringHill Suites Indianapolis Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review
March 11, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about SpringHill Suites Indianapolis Downtown

Also Known As:
Springhill Suites Indianapolis Downtown Hotel Indianapolis
Springhill Suites Indianapolis Downtown Hotel
Address: 601 West Washington Street, Indianapolis, IN 46204
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Onsen Hotels in Indianapolis
#7 Family Hotels in Indianapolis
#13 Business Hotels in Indianapolis
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The SpringHill Suites Indianapolis Downtown is adjacent to the Convention Center. Located on a beautiful seven-acre site overlooking White River State Park, guests are steps away from Circle Center Mall, the State Capitol, Indianapolis Zoo, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. Guest rooms offer a small refrigerator, microwave, complimentary high-speed Internet Access, and cable TV. The property also features complimentary continental breakfast, indoor pool, and fitness room. ... more   less 
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