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“Terrific stay....we'll definitely be back!” 5 of 5 stars
Review of SpringHill Suites Indianapolis Downtown

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SpringHill Suites Indianapolis Downtown
3.0 of 5 Hotel   |   601 West Washington Street, Indianapolis, IN 46204 (Downtown Indianapolis)   |  
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Ranked #29 of 184 Hotels in Indianapolis
Lake Zurich, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Terrific stay....we'll definitely be back!”
5 of 5 stars Reviewed July 30, 2012

Just got home from a terrific getaway to Indy. This hotel was fantastic and very nicely surprised at how EASY it was to go to a concert at White River! Amazing facility. Amazing staff. Beautiful lobby. Great location. Beautiful spa-like rooms. Can't say enough!! This area in Indy is fantastic....great restaurants and so much to do. We're already planning our next trip!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, August 1, 2012
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is very important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Delightfully
Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Any
English first
West Chester, Ohio, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2012

This is one of the nicest hotels I've stayed at.

The location is amazing, right on the canals across from the park and near the river and within easy walking distance of the zoo, Lucas Oil stadium, the Indians Minor League park and City Center Mall (and all the things around it.)

My family stayed here for a week and had a wonderful time. We went to the Children's Museum, the Zoo, the Baseball field, the mall and several of the restaurants around it, and we went to Go Ape for some Zip Line fun.

Every time we came in, we were greeted warmly by the front desk staff and when we left, we were wished a good day. The parking facility is really nice. Plenty of parking right near the elevators, and longer spots if you have a longer vehicle or maybe bikes on the back of your car. Easy access to unload with plenty of luggage carts. Or you can use Valet parking if you wish. we did self park and we got a key card to come and go as we wanted. It's expensive to park, like $23 per day or something like that, but it is such a nice facility, I felt it was a bargain.

The rooms are wonderful. We had 2 queen beds, and the couch pulls out into a bed too. There is a nice desk and plenty of easily accessible outlets by the desk and by the bed. What a concept, huh? Outlets you can actually use. They are up high so you can get to them, rather than buried behind the furniture. Free WiFi and Wired internet, or if you need better speed, you can pay for premium Internet. We used the free and it was fine, but it was a little slow at times. But, it was usable.

Our room had a separate room with a toilet and sink and another room with a tub/shower and a sink. Then there was a large walk-in closet between them. The room had a small refrigerator and a microwave. Big screen TV. Okay beds. could have been a little more comfortable, but they were adequate. Plenty of light, clean carpeting, very bright and spacious. Everything you like in a hotel room was here. It was like they said, what would people want in a room, and then they provided it.

The free hot breakfast each morning was nice. Not a lot of selection, but it was really good. They had belgian waffle makers, eggs and then some other hot dish that carried, and oatmeal. They had cheese and salsa for the eggs and raisins and other toppings for the oatmeal. Pastries, bagels, english muffins (but strangely no bread to just make toast) and a selection of cereals and yogurts. Bananas and apples. Juices, water and milk to drink. (Probably coffee, but we don't drink coffee, so I didn't really pay attention to that.)

If you are looking for a nice get away to Indianapolis and want to stay at a nice hotel with a friendly staff that is near lots to do, this is the place.

Room Tip: We chose a high room for the view. Our room was an odd number and looked out over the park and the...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, July 30, 2012
I wanted to thank you for posting such a glowing review of your recent stay with us at the Springhill Suites by Marriott Downtown Indianapolis. Everything mentioned in your post is a key to our success and I love to see those assets shine through. Our goal is to have every guest leave as satisfied with their stay as you did!

Delightfully
Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
82 reviews 82 reviews
54 hotel reviews
Reviews in 55 cities Reviews in 55 cities
273 helpful votes 273 helpful votes
3 of 5 stars Reviewed July 11, 2012

A typical if underwhelming Springhill Suites. There is some conflict of identity for this property as it is both a SpringHill and Residence. We drove around a while trying to figure out where it was at, not the best marking. We used this hotel for a single night and attended a concert nearby. The hotel was loaded with noisy partiers but I guess that is to be expected. Our room was pretty clean but there was hair in the tub and shower walls. Breakfast was a typical boxed fare with hot eggs supposed to be there but the attendant couldn't keep up.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, July 12, 2012
Thank you for your comments. It is always our goal to ensure that each guest has an excellent experience. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay. If you would like to discuss these issues further please feel free to contact me.

Thank you

Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
105 reviews 105 reviews
45 hotel reviews
Reviews in 50 cities Reviews in 50 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 2, 2012

Quick business trip to Indianapolis. Never been there before and wanted something in the downtown area. Springhill is located on the west side of downtown and is connected with the JW Marriott, Fairfield Inn, and Courtyard properties.

If the season is right, the football stadium and minor baseball team stadiums are within walking distance.

My room was clean, the staff was very friendly, and everything in downtown was within walking distance.

I enjoyed my stay. Would stay there again.

Stayed June 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, July 9, 2012
We are very happy that you enjoyed your stay at the Springhill Suites by Marriott Downtown and had a great experience with our staff and service. We appreciate your business and the great review and look forward to welcoming you back.

Delightfully
Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KY
Top Contributor
62 reviews 62 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 20, 2012

This review is a little difficult for me. We have stayed in several Springhill Suites and would again. I chose this hotel because my husband needed to be close to the Convention Center. It's also close to the Zoo (which is lovely), the Canal walk, a couple of museums, and (2) large sport venues. It's a bit isolated from the activity and architecture of the downtown area, Monument Circle, shopping mall, etc., which I enjoyed. I thought I had done my homework and made sure there were no major games or concerts ... BUT ... I forgot to check at the state high school level and the place was crawling w/ young baseball players and their families. My Bad! Very crowded, very noisy. The hotel is nicely decorated just like all of the Springhill chain. Breakfast was included but it was packed w/ families and did not have enough seating. At times the hallways became a thoroughfare for kids who knew one another and room hopped. Every time the doors were opened they SLAMMED shut. (Note to all hotels: install soft-closing door hardware). My husband stayed on for his conference after I went home and he said it's now a different place - quiet and calm. All Staff were very nice and helpful. I think parking is a bit expensive for a city the size of Indy ($23 self-park). I would definitely recommend the hotel, but I would also recommend that if you want a quiet getaway that you check the events schedule at all levels. I know I will be doing so in the future :-).

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, July 2, 2012
Thank you for your comments. It is always our goal to ensure that each guest has an excellent experience. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay. If you would like to discuss these issues further please feel free to contact me.

Thank you
Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, CT
Top Contributor
204 reviews 204 reviews
13 hotel reviews
Reviews in 58 cities Reviews in 58 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed June 11, 2012

This is a nice place to stay near the downtown area, Indiana State Museum and the Eiteljorg Museum of America Indians & Western Art. It is located near local transportation and the staff is friendly and helpful.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, June 13, 2012
Thank you for your comments. It is always our goal to ensure that each guest has an excellent experience. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Delightfully

Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 29, 2012

My wife and I went to Indy to meet her brother that lives in Chicago and we travelled with our new baby who was currently 9 months old. We requested a pac + play and when we arrived it was all set up in our room with sheets ready to go. This was an awesome suprsie as anyone who travels knows what its like with a baby. The hotel also had a travle pack of items for the little one, such as destn, baby powder, and baby wash. This was awesome. Hotel was great and no complaints. Used valet parking which was nice and there is a TGI-Fridays right next door which was nice as well. Used the pool for our daughter's first time and was pretty nice except the water was a little cold. Will stay here again next time we travel to Indy.

Room Tip: Room was perfect as expected
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, June 4, 2012
I am happy you enjpyed your stay and we do hope to see you again at the Springhill Suites by Marriott Dowtown Indianapolis.

Delightfully
Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Indianapolis Downtown

Address: 601 West Washington Street, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Indianapolis
#21 Family Hotel in Indianapolis
#52 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Indianapolis Downtown 3*
Number of rooms: 156
Official Description (provided by the hotel):
The SpringHill Suites Indianapolis Downtown is adjacent to the Convention Center. Located on a beautiful seven-acre site overlooking White River State Park, guests are steps away from Circle Center Mall, the State Capitol, Indianapolis Zoo, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. Guest rooms offer a small refrigerator, microwave, complimentary high-speed Internet Access, and cable TV. The property also features a complimentary new breakfast buffet, indoor pool, and fitness room. ... more   less 
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Also Known As:
Springhill Suites Indianapolis Downtown Hotel Indianapolis

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