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“Super Stay !” 5 of 5 stars
Review of Hilton Garden Inn Indianapolis South/Greenwood

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Hilton Garden Inn Indianapolis South/Greenwood
3.0 of 5 Hotel   |   5255 Noggle Way, Indianapolis, IN 46237   |  
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Ranked #8 of 184 Hotels in Indianapolis
indianapolis, United States
1 review
“Super Stay !”
5 of 5 stars Reviewed March 18, 2014

Went for my daughters 11 Birthday with her friends. Staff was super ! Got us rooms together, matches to light the candle on the cake. Breakfast was fabulous, a great value, Girls loved the pool, We all felt at home.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, Director of Sales at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, March 26, 2014
Alecia,

Thank you for taking the time to inform us about your stay. We appreciate hearing from our guests, as their comments are vital for us to continue to improve our accommodations and we are happy that your expectations were met. We hope to see back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    140
    54
    8
    7
    5
See reviews for
71
43
11
78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Lake Forest, Illinois, United States
1 review
5 of 5 stars Reviewed March 10, 2014

Beautifully hotel with nice amenities, bar and restaurant and lovely spacious rooms at a good price, It will not disappoint you. The hotel staff are very polite and attentive. Extremely clean and well maintained property.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, Director of Sales at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, March 26, 2014
Ralph,

I would like to thank you for staying at the Hilton Garden Inn Indianapolis South and taking the time to voice your experience. Your feedback and comments help us to continue to improve and create an environment that makes every guest experience a perfect 10.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ypsilanti, United States
1 review
5 of 5 stars Reviewed February 28, 2014

Staff is very friendly and happy to assist with anything. Room and bathroom are extremely clean and cleaned every day. Really like the staff who serve breakfast that greet you with a smile and will get your coffee/juice for you even though its a buffet style. Quality of food is excellent for both breakfast and dinner. Would like to see draft beer at the bar but I'm a little picky about beer anyway. Would recommend this hotel to anyone staying in the area.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, March 2, 2014
Thank you for taking your time to inform us about your comment. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations. We are happy that your expectations had met with our service quality. We hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014

We try to stay at Hilton Garden Inns when we travel because of their predictability---we were at this hotel two nights ago. Great comfortable beds and pillows, nice rooms. We appreciate the on site restaurant after a long travel day and the food is quite good. This hotel is especially pleasant, very clean, a friendly staff and super service. We were especially impressed because the restaurant manager remembered us from our stay a year ago. He sure made us feel welcome, I am so sorry that I don't remember his name but because of him we will try to stay here on our return trio north in April. Thanks to everyone for another great experience.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, February 28, 2014
On behalf of the management and our staff, we’d like to thank you for your recent stay with us.

Thank you again for your review and we sincerely looking forwared to another opportunity to welcome you back again next time you are in town.
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Granite City, IL, United States
1 review
5 of 5 stars Reviewed February 26, 2014

I have traveled for 30 years as a territory rep, if your looking for a very nice, clean place to stay, this is the one. Great location, food, shopping and close to interstate. We ate at the restaurant instead of going out and was pleasantly surprised.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, February 28, 2014
Thank you for your review and your kind word regarding recent stay with us.
We would love to be your hotel of choice for any future travels to Indianapolis and PLEASE continue to make us better,
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San Francisco, California
Top Contributor
111 reviews 111 reviews
67 hotel reviews
Reviews in 58 cities Reviews in 58 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed February 24, 2014

Stayed one night for a quick business trip to the area. I picked it for the location, just down the street from the Franciscan St. Francis Health center, and right among the mall and shopping areas. It was convenient, and the hotel was clean, the room pretty big. I did not pay the $9.95 for breakfast, but they have beverages and snacks in the lobby at times. One thing I would have liked was a room safe to store a laptop when going out, but I'm guessing this chain doesn't include such an amenity.
In any event, if you're in this specific area for a reason, this would be a reasonable place to stay.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, February 28, 2014
I would like to thank you for staying at the Hilton Garden Inn Indianapolis South and taking the time to voice your exprince . Your feedback and comments help us to continue to improve and create an environment that makes every guest experience a perfect 10. we love to be your home away from home next visit Indy .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 21, 2014

My room heat wasn't working properly, I was double billed for a bar tab. My food was wrong and still paid full with no option of switch. Front desk couldn't help because a manager wasn't on duty when I checked out. The place is nice, but everyone, even on a night not that busy, were not at all interested in helping a customer with issues. I was told more than once that they would fix my alarm clock (never happened), they would look into the heat issue (never happened), not even offered another room when the specifically informed me they had 43 still open at the time. An overall poor experience with what I was hoping would be a nice place to make a regular stay. The cook was extremely nice, I can't say anything positive about the other 3 individuals I interacted with throughout the course of my stay. It would be nice to find someone within this company to show they cared; this is my 3rd negative response, even emailed the company directly and have heard NOTHING from anyone. Guess they must make enough money to not worry about the customer who happens to have a bad experience. I get mistakes happen and you can't be 100% all of the time, but they should atleast be able to show some concern or care to offer me some sort of apology or desire to find out more about the situation.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis South/Greenwood

Address: 5255 Noggle Way, Indianapolis, IN 46237
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Indianapolis
#5 Romantic Hotel in Indianapolis
#10 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis South/Greenwood 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis South/Greenwood is located at I-65 exit 101, 10 minutes from downtown Indianapolis, 5 minutes from the Greenwood Park Mall and 15 minutes from the airport.Rooms feature a spacious work desk, a microwave, refrigerator, and 32 inch flat-screen TVs. Whirlpool suites, an indoor pool and hot tub are also available. The hotel offers a business center, free wireless internet, and the Garden Grille serving breakfast, dinner, and room service. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis South/Greenwood Hotel Indianapolis

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