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“Incredible hotel, new, great staff, great breakfast” 5 of 5 stars
Review of Hilton Garden Inn Indianapolis South/Greenwood

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Hilton Garden Inn Indianapolis South/Greenwood
3.0 of 5 Hotel   |   5255 Noggle Way, Indianapolis, IN 46237   |  
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Double Points
Ranked #10 of 183 hotels in Indianapolis
West Lafayette, Indiana
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Incredible hotel, new, great staff, great breakfast”
5 of 5 stars Reviewed June 11, 2013

The staff at this hotel has converted me from being a loyal Marriott customer. I will now seek out the Hilton brand based upon this stay. The staff was so attentive to our needs, and so extremely professional. Simply incredible.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndyGrnwd, Front Office Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, June 26, 2013
Thank you for your recent stay with us! We are very happy to hear that you will be a loyal Hilton customer! We do our best to ensure that our guests are always feeling at home and welcomed!

Thanks again and we look forward to your next stay with us!
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188 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Muncie, Indiana
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 10, 2013

Check in (with reservations) was quick and the staff throughout our stay was cheerful and faultless. Awarded two small, warm bottles of water at check in. At least they’re trying. Big cold bottles impress me more.
Room was clean and quiet, and the bed was comfortable. Fridge, microwave, and standard 4 cup coffee maker with the yucky packaged coffee came standard in our Junior Suite. And Junior is a very apropos name.
Still, had myself and 16 year old soccer playing son, and one of his teammates (an away week-end tournament) so needed the extra space of a suite. We were comfortable.
Standard bathroom accouterments and the tub was a whirlpool. Ample towels.
Our toilet seat was loose. I’ve never understood how a hotel can let that happen. And the little refreshment stand (coffee and fruit infused ice water) in lobby ran out of regular coffee mid-afternoon.
I used the bag of regular yucky coffee in the room on morning one. It was replaced with decaf. So morning two I had two decafs, zero regular – and caffeine is the only reason I tolerate that yucky stuff when I get up. It is a common occurrence in hotels. My experience.
A small, but popular indoor pool with a whirlpool on the side. Exercise room is advertised – but I didn’t even look for it.
A very decent real breakfast buffet ($10) with made to order omelets and waffles is worthwhile. I think an included package is available.
Upscale (wannabe) restaurant/bar on site. Other choices nearby.
All in all, a decent value with my military discount. I’d stay here again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndyGrnwd, Front Office Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, June 12, 2013
Thank you for your recent stay with us and taking the time to complete a Tripadvisor for us!

We always give water to our Hilton Honors members and found from guest requests that bottled water at room temperatures are what they prefer. We are always accommodating if you prefer cold at check in though.

We apologize about a loose toilet seat. We understand how annoying that can be, not only at home, but at a hotel. We have fixed this problem within the room you stayed in. We are also sorry to hear about the quality of the coffee that you had in your room. We always have freshly brewed complimentary coffee available in the lobby during the morning and evening hours for your convenience as well. Should you ever need additional coffee for your room we can always leave extra for you or just informing guest services.

Thank you once again for your stay and comments!
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San Diego, California
Top Contributor
73 reviews 73 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 8, 2013

Located in southern part of Indianapolis near St. Francis Medical Center, about 20 to 30 minutes from downtown and the airport. The rooms are spacious, good work area, the beds comfortable, good water pressure in the shower. Parking is free, WI-FI available, premium TV channel, Off the freeway less than a mile, very quiet location. The lobby area is spacious and comfortable for hanging out. Very similar to most Hilton Gardens.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndyGrnwd, Front Office Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, June 12, 2013
Thank you for your stay with us and taking the time to post on Tripadvisor! We appreciate your comments and we do hope to see you again when your travels bring you to the Indianapolis Metro area!
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Lafayette, United States
1 review
5 of 5 stars Reviewed June 5, 2013

I HOPE I get a chance to go back to this Hilton! The staff is extremely pleasant -- I had NO problems during my stay. The layout of the lobby--pool area--fitness room was delightful! The rooms are stacked w/anything you would need -- definitely a plus!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndyGrnwd, Front Office Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, June 12, 2013
Thank you for your recent stay with us and we appreciate the comments that you placed on Tripadvisor! We strive to ensure all of our guests have the same experience in which you had!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springboro, Ohio
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 5, 2013

Good location to visit family and pleasant, clean lodging. However. the air conditioner sounded like a B777 when it was running. Also, the room may be a bit pricey considering there is plenty of competition from other hotels in the area.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndyGrnwd, Front Office Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, June 12, 2013
Thank you for your recent stay and we apologize about the loudness of the your HVAC that was within your room. We have since went into the room and adjusted that unit.

As for the pricing, we are always competitive with rates of the full service hotels within the area. We are always comparison shopping other hotels in the area to ensure guests are receiving the best available rate.
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Fort Wayne, United States
1 review
3 of 5 stars Reviewed May 29, 2013

I had stayed at this property twice before and found it exceptional for the price, but have now learned its night staff is ill-prepared to handle emergencies. Upon learning there was a hole in the sink leaving the bathroom floor flooded, the desk help asked "was it wet when you checked into the room?" Really? I'm sure every normal & lucid individual would just stand in running water and find that usual and acceptable. Attitude was just really condescending, and initial response was to send me to a handicap room without telling me. I eventually just checked out and drove home. Will never stay here again if checking in late.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndyGrnwd, Front Office Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, June 12, 2013
Let me apologize about the mishap you had on your stay! We have discussed with the front desk staff about this. We have corrected the issue with the sink in the room you were in so no other guest would have this problem.

Once again our deepest apologies and we do hope that you will stay with us again, since you have stayed with us several times!
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Madison, United States
1 review
5 of 5 stars Reviewed May 28, 2013

I travel and stay at as many HGIs as possible in many states. This is the best bar with great service and food that I have visited. Even locals come to eat and hang out it is so good. The hotel has updated its lobby look and I enjoy the patio on comfortable weather days. Quick trip to downtown Indy with no parking fees and plenty of local restaurants to visit as well.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIIndyGrnwd, Front Office Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, June 22, 2013
Thank you for your recent stay with us! We also thank you for the great review! We always want people to feel as if they are at home when staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis South/Greenwood

Address: 5255 Noggle Way, Indianapolis, IN 46237
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Indianapolis
#6 Family Hotel in Indianapolis
#18 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis South/Greenwood 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis South/Greenwood is located at I-65 exit 101, 10 minutes from downtown Indianapolis, 5 minutes from the Greenwood Park Mall and 15 minutes from the airport.Rooms feature a spacious work desk, a microwave, refrigerator, and 32 inch flat-screen TVs. Whirlpool suites, an indoor pool and hot tub are also available. The hotel offers a business center, free wireless internet, and the Garden Grille serving breakfast, dinner, and room service. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis South/Greenwood Hotel Indianapolis

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