I stay at many HGI and though not a 10 it was a pleasant stay. The employees are not friendly so don't expect any smiles with one exception Dana the bartender/server who handled a lot of customers flawlessly with humor and a smile, plus she makes a fantastic Mai tai !!! The hotel was spotless and rooms sound proof (our room was across from the pool) we never heard a sound. We had dinner and drinks and the food was fantastic, which is very hard to find in a hotel. There is a very nice Kroger across the street and other shops nearby, I will being staying here again, just not expecting smiles.