We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You get less than you pay for.” 2 of 5 stars
Review of Quality Inn East

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Quality Inn East to your Saves list
Quality Inn East
2.0 of 5 Hotel   |   7050 East 21st Street & Shadeland Avenue, Indianapolis, IN 46219   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #131 of 183 Hotels in Indianapolis
Muncie, Indiana
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
“You get less than you pay for.”
2 of 5 stars Reviewed July 30, 2014

Hotel, while somewhat clean, in much need of updates and repair. I can deal with that considering the low room rate but, the maid service was a big disappointment. They did not bother to replace items that were used such as soap, shampoo and coffee!!

  • Stayed July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

49 reviews from our community

Traveler rating
    7
    9
    6
    9
    18
See reviews for
9
10
6
10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Any
English first
Pittsburgh, PA
Top Contributor
93 reviews 93 reviews
45 hotel reviews
Reviews in 56 cities Reviews in 56 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 20, 2014

Stayed at this hotel for one night and had a pleasant experience. The staff was friendly and helpful. The room was clean and the bed was very comfortable. The hotel offered the standard Quality Inn breakfast and it was plentiful. Many selections and good quality. Hotel is a little wats out of the downtown area but not too far. There is also a Subway attached to the hotel.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 6, 2014

After complaining to staff my room smelled very bad of smoke they said nothing they can to & couldn't switch rooms! Paid $100 for room due to early check in & had to put a $40 deposit, that they don't tell you of when booking room, to say you won't smoke in room! After a few short hours trying to air my room out, no screen in window. Burns all over room! Staff knocked at my door saying they smelled smoke, I told them I didn't smoke & had complained about smell. I a non smoker! I was asked to pay a $150 to clean room from smoking $ asked to leave! After paying $140 for a room for two hours! The place is dirty, dingy, outside doors don't work, ice machine broke, air conditioner broke & no screen in window. Don't stay here they scammed me & screwed me over! Also I live around this neighborhood & it's a very rough neighborhood. Watch your back & vehicle. Don't leave anything of value in car. Don't go here pick another place! Don't get screwed over like I did!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis
1 review
2 of 5 stars Reviewed June 3, 2014

Hard bed. Coffee maker broken. Carpeting worn and soiled. Spend twice the money for more than twice the comfort and amenities. Would not stay in this line of hotels ever again. Many other hotels in the area worth going to.

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keyser, West Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 18, 2013

My mother in law booked this hotel because it had shuttle service to the airport and we were only staying one night before flying out the next day. The shuttle attendants were the greatest, friendly and professional, kudos to them. We booked a smoking room, so my expectations are always lower for these rooms given what cigarette smoke can do to a room, but this room was a shock! There were water marks visable running down several of the walls. One wall was so badly damaged that the paint had actually peeled back to the drywall and had been left exposed. Every wall in the room was banged up and scarred up with marks all over them. The lampshades were absolutely brown with age and smoke and someone had scrawled" being alone sucks" on the inside of the lampshade by the bed, so it was clearly visable to housekeeping. There was thick dust under the tv, that I could see from my bed. There was wadded up bits of paper in the bathroom in the corner?

What was most disturbing however was the attitude and smugness of the staff. While sitting on the beds relaxing after our 4 hour trip to get there, someone used a roomkey and actually opened up our door. We had the lock on the door, so they did not gain access, but when we jumped up to investigate, someone had clearly entered another room on the floor as we heard another door closing as we looked up and down the hall. We called the front desk to ask if it was housekeeping, and we were told no. We then asked if it was possible for someone else's room key would open our door, and we were told no, then treated as if we were lying about someone opening our door! We requested new keys to the room and had to wait for an hour before we called the front desk again and had to get them ourselves.

We had been picked up by the shuttle, so we had no transportation. We looked thru the guest services book to find a place to deliver some food to us. The book listed about 5 places, of which only 3 delivered to the hotel, then to our dismay we discovered not one of those 3 places were even in business anymore. When we talked to the front desk they shrugged and said, "oh the guest books hadn't been updated in a while." That was it. So I walked with my 73 year old mother in law to a small eatery half a mile down the road. We did have a nice meal, and enjoyed the walk but upon returning to the hotel, there was a couple in the parking lot involved in a heated domestic argument. We promptly reported it to the front desk clerk who replied with a smirk, "we are handling it." The bottom line is, we did not feel welcome, nor SAFE at this hotel. Stay anywhere but here!!!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, KY
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 13, 2013

This is an older hotel and it is showing it's age a little bit, but the people at the hotel try so hard to make everyone's stay as nice as possible that the age doesn't show. The pool was wonderful (albeit a little cool) for us and our granddaughter and the breakfast was much better than expected. An example of how they try hard - my wife lost her car keys and the people at the front desk searched the outside grounds of the hotel until they found them. Who can ask for more than that.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norwich
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed October 6, 2013

we stayed here 1 night the reception staff are very good and gave us lots of help with directions the room was clean but smelt a bit stale easy to find just off the interstate good breakfast included just what we needed for a 1 night stop

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Quality Inn East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn East

Address: 7050 East 21st Street & Shadeland Avenue, Indianapolis, IN 46219
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #131 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn East 2*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, Despegar.com, Agoda, Travelocity, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Quality Inn East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites East
Quality Inn & Suites East Hotel Indianapolis
Quality Inn Indianapolis

Owners: What's your side of the story?

If you own or manage Quality Inn East, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.