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“The best waitress I've ever met anywhere!!!” 5 of 5 stars
Review of Hilton Garden Inn Indianapolis Airport

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Hilton Garden Inn Indianapolis Airport
3.0 of 5 Hotel   |   8910 Hatfield Drive, Indianapolis, IN 46241   |  
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Special Offer
Children's Museum Offer
Ranked #1 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersSilver level
Washington DC, District of Columbia
1 review
“The best waitress I've ever met anywhere!!!”
5 of 5 stars Reviewed October 9, 2013

I've came to Indianapolis from Washington DC. I had to train a team for 12 hours every night. every morning I came in to eat breakfast.... I don't know the waitress last name but her first name was Megan. The service was great Actually made me feel at home. The food was good also.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, October 10, 2013
Dear fgff:

Thank you for the review of our Hotel and the recognition given to Megan. I will give her a big high five for a job well done. We are gald she was able to help make this your home away from home. We appreciate your business and hope to see you again soon.

Dave
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406 reviews from our community

Traveler rating
    274
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    21
    10
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
madison, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 9, 2013

A great place to stay with friendly and efficient staff. The beds were out of this world comfortable. I sleep on a waterbed so usually my stays at hotels are painful for my knees. With this bed I had no pain in my knees at all. Very clean room and bathroom. I'm always leery of the cleaning or lack of in the bathrooms but felt this bathroom was clean.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, October 10, 2013
Dear William M:

Thank you very much for the review of our Hotel. We are please to hear you loved the beds and cleanliness of our bathrooms. We take great pride in the Housekeeping staff of our Hotel and their attention to detail. We appreciate your feedback and business and look forward to serving you again.

Dave
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Roanoke, Virginia
Top Contributor
97 reviews 97 reviews
57 hotel reviews
Reviews in 67 cities Reviews in 67 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 5, 2013 via mobile

I can't say enough great things about this hotel. I hosted a small event there last week, and the entire process leading up to it was very easy. Check in when I arrived went great, my room was clean and comfy (and it comes with a keurig!), and the event room was nice and convenient. I had some issues with my presentation (totally my own fault), and a member of the maintenance staff saved the day. I also had both breakfast and dinner in the hotel restaurant, and both were delicious. This was a great experience, and I really appreciate all of the great service. I highly recommend this hotel for the rooms, the staff, and events.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, October 9, 2013
Dear number2cac:

Thanks so much for the review of our Hotel and meeting services. I will share your nice comments with the staff and a high five to the maintenance staff! We know you have a choice and are pleased you chose us for your meeting. We sincerely appreciate your business and look forward to the opportunity to serve you again in the future.

Dave
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Indianapolis, United States
2 reviews
5 of 5 stars Reviewed October 4, 2013

This hotel makes everyone feel welcomed. All staff want to have guests enjoy themselves. They make they feel welcomed. Every staff I had contact with, the waitresses, housekeeping staff, front desk staff, had a smile and wanted to be sure everything was okay with my stay.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, October 7, 2013
Dear Linda C:

Thank you for the review of our Hotel and we are pleased you enjoyed your stay. I will share your comments with the staff for a job well done. We appreciate your business and look forward to serving you again.

Dave
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Top Contributor
56 reviews 56 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

Great Hotel!
We arrived late (1am). Night manager (Jim) was very friendly & helpful. He had us checked in within minutes of arrival. Convenient ParkNFly option is great way to save (only $30 for 7 days).
Made to order Breakfast was also a real treat; served by delightful Jeanie "in a bottle".
I'm a Hilton Honors member & was treated like a king!
We had one problem during our stay with noise (TV too loud). Jim took care of it. Thank you!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, October 7, 2013
Dear A2coolcity:

Thank you for the review of our Hotel and we are please you enjoyed your stay and the service received. I will share your comments with the staff and a big high five to Jeannie in the restaurant. We appreciate your business and look forward to serving you again.

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenville, South Carolina
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 28, 2013

Was in town to party with friends. The hotel was clean and the room was very nice. The prime rib dinner that I had in the restaurant on site was very poorly prepared and overpriced. (Probably due to the fact that there is absolutely nothing else in the immediate area.) I chose to skip the breakfast. They have a small bar in the lobby area. The bartender was great and very friendly but the drinks were very overpriced. Rooms here are a bit pricey but the hotel portion of the property is pretty nice. The restaurant quality and bar pricing structure here really ruined the stay for me.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, October 7, 2013
Dear George R:

Thank you for the review of the Hotel and we are dissapointed you were unhappy with the pricing of our Hotel and restaurant. We are competitive within our market for the upscale level facility and quality service offered for a upscale full service facility. I am sorry you did not see the value as the majority of our loyal guests enjoy on a daily basis. We appreciate your business and hope we are allowed the opportunity to serve you again.

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 24, 2013

Excellent hotel. Clean, quiet, close to airport. Remote, not much around the hotel. Hotel staff was excellent. Food very good. Beer over priced, bring your own. Fitness room was very clean. Was crowded a few times. Pool was clean and stocked with towels. If you have business at or near the airport I would recommend this property. Just realize there is not much close by. You definitly will need a car.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, September 26, 2013
Dear Lonemarlin:

Thank you for the review of our Hotel and we are pleased you enjoyed your stay. We appreciate your business and look forward to the opportunity to serve you again in the future.

Dave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Airport

Address: 8910 Hatfield Drive, Indianapolis, IN 46241
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#5 Business Hotel in Indianapolis
#9 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis Airport hotel is the perfect location for leisure or business. As the closest hotel to the new Indianapolis International Airport, the Hilton Garden Inn provides all the essential amenities for any long or short term stay. Beyond relative location to the Indianapolis Airport, this Indianapolis hotel is conveniently located in the Ameriplex Business Park and minutes from I-465. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Airport Hotel Indianapolis

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