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Hilton Garden Inn Indianapolis Airport: Traveler Reviews

3.0 of 5
8910 Hatfield Drive, Indianapolis, IN 46231
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Hilton Garden Inn Indianapolis Airport
Ranked #11 of 185 hotels in Indianapolis
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100 reviews from our community

    Trip type
Traveler rating
    54
    31
    10
    4
    1
Date Rating
Elk Point, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Leave the pro wrestling at grade school.”
4 of 5 stars Reviewed March 2, 2013

The desk manager, Leland, was an excellent host. Well mannered and polite. The room(225) had a musty smell to it, nothing major though. The coffee maker was a junker and overflowed. An upgrade to a better model would fix that. Real nice bed, with the pillows being clean and fresh. The appetizers were really good with the ingredients being fresh and tasty.
Shuttle service is excellent and only a quick 7 minutes to the airport. Drivers were very helpful with the baggage.
The only issue I had was with the bartender, Michael. He insisted that instead of watching something that a customer suggested,(news,weather) that myself and the other patrons be subjected to watching pro wrestling. Who watches wrestling? Grow up, dude.
I would recommend this hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GYPSEA1981 about Hilton Garden Inn Indianapolis Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
March 4, 2013
Dear GYPSEA 1981:

Thank you for the review of our Hotel and the valuable feedback. I apologize for the programming choices on the television located in the bar. We do try to keep it on Sports, News or weather. I will make sure the staff understands that if the guests request a different sporting event, we do our best to accomodate at least the majority choice.

We appreciate your business and look forward to serving you again.

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
1 review
“Excellent stay”
5 of 5 stars Reviewed February 28, 2013

I loved the personal attention the staff provided. Kelly and Leland were outstanding. They were very helpful. The rooms were clean, the food was great, and the ammenties that the hotel has to offer were also very nicely kept. I highly recommend this hotel.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Laney G about Hilton Garden Inn Indianapolis Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
March 1, 2013
Dear Laney G:

Thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay and recognized two of our valued team members. I will share your nice comments with them and Leland and kelly in particular for a job well done. We appreciate your business and look forward to the opporunity to serve you again in the future.

Sincerely,
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho, United States
1 review
“Great hotel!”
5 of 5 stars Reviewed February 27, 2013

What a great hotel! Friendly staff, clean and comfortable rooms, easy access to the airport. The on site restaurant and bar served excellent food and drink. The hotel staff went out of their way to make us feel comfortable and welcome. Our group travels 3 weeks a month and stays exclusively at Hilton properties. This is one of the best. Highly recommended!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Andy M about Hilton Garden Inn Indianapolis Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
March 1, 2013
Dear Andy M:

Thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay I will share your nice comments with the team for a job well done. We appreciate your business and loyalty to our brand . We look forward to the opporunity to serve you again in the future.

Sincerely,

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solana Beach, California
1 review
“great people , great hotel”
5 of 5 stars Reviewed February 27, 2013

Neicy,Megan,Roxann,Candy,Danielle,Jammie,Kelley,and Teresa made my business travel very comfortable and friendly. The food was tastey, the service was great...the overall vibe was cooperative. This is a business hotel near the airport with wifi and either net....convenient.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bronco b about Hilton Garden Inn Indianapolis Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
March 1, 2013
Dear bronco b:

Thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay and recognized several of our valued team members. I will share your nice comments with them and the rest of the team for a job well done. We appreciate your business and look forward to the opportunity to serve you again in the future.

Sincerely,

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
“Service with a smile!”
5 of 5 stars Reviewed February 24, 2013

We arrived after having driven 10 hours from our home in Canada to be greeted warmly by Jeremy at the front desk. Our room was immaculate in every detail. I'm allergic to dust and mold so when I enter a room that has either of these, I can smell them and have a terrible time with sneezing and wheezing after that. Not this time, however! We were able to enjoy a very delicious meal in the dining room. We were especially happy not to have to drive anywhere for dinner as we had already put in a long day in the car. We spent a very comfortable night in very quiet surroundings. In the morning we went for a breakfast that far outshines any breakfast we've had at other hotels on our trips. We were greeted very pleasantly by our hostess Danielle. Our waitress Megan made sure that we had everything we needed in a very cheerful manner.Kelly who was at the front desk as we checked out made sure our bill was to our satisfaction. Overall an excellent hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ANNE S about Hilton Garden Inn Indianapolis Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review
February 25, 2013
Thank you so much for the detailed and wonderful review of our Hotel and great team members. We are very proud to be associated with such a great bunch of excellent Hospitality professionals and pleased you took the time to recognize their achievements. I will share your comments with them and the rest of the staff for a job well done. We know you have a choice and are glad you chose to stay with us. Thank you for your business and we look forward to the opportunity to serve you again.

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Airport

Also Known As:
Hilton Garden Inn Indianapolis Airport Hotel Indianapolis
Hilton Garden Inn Indianapolis Airport Hotel
Address: 8910 Hatfield Drive, Indianapolis, IN 46231
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Onsen Hotels in Indianapolis
#7 Business Hotels in Indianapolis
#56 Family Hotels in Indianapolis
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis Airport hotel is the perfect location for leisure or business. As the closest hotel to the new Indianapolis International Airport, the Hilton Garden Inn provides all the essential amenities for any long or short term stay. Beyond relative location to the Indianapolis Airport, this Indianapolis hotel is conveniently located in the Ameriplex Business Park and minutes from I-465. ... more   less 
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