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“Close, Convenient and Friendly...” 4 of 5 stars
Review of Hilton Garden Inn Indianapolis Airport

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Hilton Garden Inn Indianapolis Airport
3.0 of 5 Hotel   |   8910 Hatfield Drive, Indianapolis, IN 46241   |  
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Special Offer
Children's Museum Offer
Ranked #1 of 183 Hotels in Indianapolis
Certificate of Excellence 2014
GreenLeadersSilver level
Greensboro
Top Contributor
164 reviews 164 reviews
40 hotel reviews
Reviews in 77 cities Reviews in 77 cities
46 helpful votes 46 helpful votes
“Close, Convenient and Friendly...”
4 of 5 stars Reviewed January 31, 2013

Employees demonstrated a commitment to customer service and ambition to deliver a good experience. Location close to the airport made for an easy travel experience. The location is not close to restaurants or shopping so you need to plan your activities accordingly.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, February 4, 2013
Dear tjbss:

Thank you for the review. We are pleased you enjoyed your stay and your recognition of the great service provided by our staff. We are committed to delivering excellent service and appreciate your business. Have a great week and we look forward to the opportunity to serve you again.

Dave
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384 reviews from our community

Traveler rating
    259
    96
    18
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    2
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

As a person that travels frequently, employees like mike are the ones that make home not seem so far away. He's personable and feels like a long time friend the first time you meet him. Employees like mike are the reason why HHonors affiliates are my top choice in hotel preference.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, February 4, 2013
Dear BigJDfb62:

Thank you for taking the time to review our Hotel, we thank you for your valuable feedback and recognition of Mike. I will pass your comments along for a job well done. Thank you for your business and loyalty to our wonderful brand. We appreciate your business and look forward to the opportunity to serve you again.

Sincerely,

Dave
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Fishers, Indiana, United States
1 review
2 of 5 stars Reviewed January 31, 2013

Staff took my wife's earings that were left on the bathroom sink. The staff was to investigate-have not heard from them. May file a police report when we get back. While the room was fine, the hotel has at least one individual that is a thief.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, February 5, 2013
Dear Bob T:

I apologize if you did not receive the message left regarding your wife’s earrings. We have looked high and low for the items and have taken extra steps in reading the lock, to make sure no unauthorized personnel were in the room, as well as sifting through trash and linens. The Housekeeper that cleaned your room has been with us for quite some time and has proven to be a trusted associate with us. We will continue our search and let you know right away if they are located.

Dave
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Knoxville, Tennessee
1 review
5 of 5 stars Reviewed January 30, 2013

Here for business. Quite, clean hotel. Great if you need a place to sleep when traveling for business or just going to the airport. There isn't anything walking distance around though. Close to the airport!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, February 8, 2013
Dear ColtonG:

Thank you so much for taking the time to review our Hotel. We are pleased you enjoyed your stay and appreciate the feedback. Thank you for your business and we look forward to the opportunity to serve you again.

Sincerely,
Dave
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1 review
5 of 5 stars Reviewed January 26, 2013

We have stayed in several airport locations in the past but this Inn is by far the best ! We use the shuttle to the airport and back, they are very punctual and friendly !
The bartender Mike was great , Kelly at front desk very helpful, Genny meet us at breakfast to see how our stay was ! Great comp breakfast and service !!! It doesn't get better than this !

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, January 28, 2013
Dear Rpic2012:

Thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay and the nice comments regarding a few of our team members. I will share your comments with them for a job well done. We appreciate your business and look forward to serving you again.

Dave
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Mahwah, New Jersey
1 review
5 of 5 stars Reviewed January 25, 2013

Desk staff is friendly and helpful,Evening waitress' especially Sara were excellent,Bartender
Mike (Alabama) was terrific.
Hotel is clean and comfortable, internet is fast, and convenient shuttle service to airport.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, January 28, 2013
Dear Ed F:

Thank you for the review of our Hotel and the nice comments regarding Sara and Mike. I will share your comments with them for a job well done. We sincerely appreciate your business and look forward to the opportunity to serve you again.

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 25, 2013

Dear Hilton,

As a veteran Diamond Member I get to stay over 90 nights a year in your properties across the US and out of all of them, Indianapolis is one of my favorite ones. Is not really the location, but the hospitality of your staff that keeps me coming back. Each of them make my life on the road less painful and more pleasant.

A few of the staff members that have gone out of their ways to make sure that I am always taken care of:

Michael, Bartender: Well, what can I tell you about Michael. From the moment I walk in the hotel he always greets me with a big smile and a great greeting from 15 ft away. He knows exactly what I like " Cowboy Steak,Ceasar Salad,Diet coke with Bacardi on a large pint glass". I think I have eaten about 50 of them the last year. The culinary staff cooks them to perfection!. I am glad you did not take it out of the menu.

Jeremy, Front Desk. He has come a long way since my first time here a year ago. He always remembers my name and is very prompt and professional. I like the fact that he recognizes my voice and don't have to answer the standard questions to be picked up from the airport every time I come back every night ( What's your name?, do you know where to wait for the shuttle? Etc). He has gone out his way to make sure my room is perfect every time I am in town.

I know I am missing two of the other ladies that work at the front desk, but they also do a fantastic job!

Kudos for having such a great staff!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, January 28, 2013
Dear Sion-33126:

Thank you so much for the great review of our Hotel, we value the feedback. I will pass along your nice comments regarding Michael and Jeremy and the rest of the staff and recognize a job well done. We appreciate your business and loyalty and look forward to your next visit.

Have a great week!

Dave
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Additional Information about Hilton Garden Inn Indianapolis Airport

Address: 8910 Hatfield Drive, Indianapolis, IN 46241
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#5 Business Hotel in Indianapolis
#10 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis Airport hotel is the perfect location for leisure or business. As the closest hotel to the new Indianapolis International Airport, the Hilton Garden Inn provides all the essential amenities for any long or short term stay. Beyond relative location to the Indianapolis Airport, this Indianapolis hotel is conveniently located in the Ameriplex Business Park and minutes from I-465. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Airport Hotel Indianapolis

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