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“Ok hotel” 3 of 5 stars
Review of Quality Inn of Indy Castleton

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Quality Inn of Indy Castleton
2.5 of 5 Hotel   |   8380 Kelly Lane, Indianapolis, IN 46250 (Formerly Jameson Inn) (Castleton)   |  
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Ranked #71 of 183 Hotels in Indianapolis
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Ok hotel”
3 of 5 stars Reviewed 2 weeks ago

We checked in and it was nice. We came in our room and found trash behind the bathroom door and a used towel hanging on the door. Dust on top the coffee pot. Other than that it was ok. I probably would stay again.

Stayed March 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Inn I, General Manager at Quality Inn of Indy Castleton, responded to this review, 1 week ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer and exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    14
    22
    5
    1
    1
See reviews for
15
8
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Spring Valley
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here many times and it is always a great stay. New general manager, Janet has continued the legacy of a well run hotel. Everything was very clean and breakfast was setup well with enough for everyone. Through many bad snow days, the parking lot was kept plowed and the lobby was kept clean and dry. Our room was clean and well cared for. And, unless I am mistaken, they have upgraded their bathrooms. They aren't any bigger, but the toilets are higher. This hotel is perfectly situated near shopping and the highways that will take you everywhere. Great location. I am looking forward to our next stay.

Room Tip: I never had a bad room.
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Inn I, General Manager at Quality Inn of Indy Castleton, responded to this review, 2 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide and exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience. and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Janet Higgins
General Manager
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Huntington
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Right off 82nd St. and its dozens of restaurants and shopping, this QI is a nice oasis. Good people, quiet pool and even a walking path that stretches for a half mile are reasons that I keep coming back.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The young lady that checked us in was very nice and quick to get us in our room. Room was very clean and the bed was comfortable. Breakfast was well stocked, coffee was good and the breakfast area was keep clean. Would stay here again.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Inn I, General Manager at Quality Inn of Indy Castleton, responded to this review, 2 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff. As we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Janet Higgins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 12, 2015

We stayed here for an early flight out of Indy. The hotel was fairly nice for the price. Had a bit of a noise problem but it was solved by simply moving the fridge in the room an inch or two. Weather was extremely cold during our stay, and an extra blanket would be nice. The breakfast had items that left something to be desired. Rubbery eggs, and stale tasting biscuits-probably dry from the microwave. The coffee was great. I would stay again since it is close to several shops, and easy to get around from here.

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Inn I, General Manager at Quality Inn of Indy Castleton, responded to this review, January 13, 2015
Thank you for taking the time out and writing a review about the Quality Inn! We are pleased to hear that you enjoyed your stay with us and that you plan on staying with us again! Thank you for your comments and we will use them to try and improve our property. We look forward to seeing you again soon.

Thank you,
Michelle Sbai
General Manager
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Evansville, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 2, 2014

Nothing special, but the staff was nice and the room was clean and comfortable. The towels left a little to be desired and the breakfast was fair, but we'd stay here again. One downside was that I didn't notice anything within walking distance for eating, but we had a specific event to attend, so wasn't looking for one.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Inn I, General Manager at Quality Inn of Indy Castleton, responded to this review, November 6, 2014
Thank you for taking the time out and writing a review about the Quality Inn. We are pleased to hear that you enjoyed your stay and we will use your review to improve the quality of our hotel. We hope to see you again soon!

Thank you,
Michelle Berning
General Manager
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Louisville, Kentucky
Top Contributor
65 reviews 65 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 12, 2014

We had a pleasant night stay. The breakfast was good for a budget hotel (hard boiled eggs, DYI waffles, biscuits/gravy, oatmeal, assorted pastries, yogurt and some oranges and apples). They had popcorn at night that was really tasty.

There was just the slightest bit of noise at night, some late nighters coming into their room near ours, I guess. But, the noise ended almost as soon as it started.

Beds were comfortable. Nice staff.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Inn I, General Manager at Quality Inn of Indy Castleton, responded to this review, October 14, 2014
Thank you for taking the time out and writing a review about the Quality Inn! We are very pleased to hear that you enjoyed your stay with us. We hope to see you again in the future!

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn of Indy Castleton

Address: 8380 Kelly Lane, Indianapolis, IN 46250 (Formerly Jameson Inn)
Phone Number:
Location: United States > Indiana > Indianapolis > Castleton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn of Indy Castleton 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Jameson Inn Of Indy Castleton Hotel Indianapolis
Signature Inn
Jameson Inn Indianapolis
Indianapolis Jameson Inn

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