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“Good place to stay” 5 of 5 stars
Review of Quality Inn of Indy Castleton

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Quality Inn of Indy Castleton
2.5 of 5 Hotel   |   8380 Kelly Lane, Indianapolis, IN 46250 (Formerly Jameson Inn) (Castleton)   |  
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Ranked #72 of 183 hotels in Indianapolis
Illinois City, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good place to stay”
5 of 5 stars Reviewed 1 week ago NEW

We had 4 adults and 2 small children. We had rooms across from each other which was convenient. There was a small housekeeping issue in one of the rooms which was taken care of immediately. All of the staff was friendly and helpful. breakfast each morning was great, all the usual donuts, bagels, cereal, etc. but they also had waffles and biscuits and gravy. A quick and good way to start out both days. There were a lot of people there and many congregated in the lobby. On our arrival I was afraid it would be a noisy night but it wasn't. The rooms were quiet. Of course the kids wanted to swim but the water was a little chilly so they didn't stay in long. The pool area was nice and restful so we spent some time there after a long day. I will definitely stay there again if in Indianapolis.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review, 3 days ago
Thank you for taking the time out and writing a review about our hotel! We are very pleased to hear that you enjoyed your stay with us. I am also glad to hear that housekeeping was able to fix a problem promptly. We hope to see you again soon!

Thank you!
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32 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Angola, Indiana
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My daughter and I stayed overnight while exhibiting at the state fair. We were pleased with all the accommodations. The only tiny complaint was that we could hear every conversation held in the hall outside our room. I did ask for a first floor room, so I guess a measure of traffic and noise is to be expected. Thanks for a great stay!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review, 1 week ago
Thank you for taking the time out and completing a review about the Quality Inn! We apprieciate your feedback and will use it to improve our hotel. We are pleased to hear that you enjoyed your stay with us and we hope to see you again in the future!

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee, USA
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms were clean and had a good continental breakfast price was right and it was conveniently located to the highways so you could travel around Indianapolis. Cons: Towels were rough, toilet under bowl and shower top needed cleaning,
Pros: cheap and up to standard

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review, 3 weeks ago
Thank you for taking the time out and writing a review about the Quality Inn! We are very sorry that your bathroom wasn't as clean as it should have been. Also, we apologize for the uncomfortable towels in your room. We hope that you try us again in the future.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Michigan
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 29, 2014

We arrived this hotel too early to check in, but Dave found a place to store our bicycles and recommended a restaurant. He was the most hospitable hotel employee in the four-day bicycle trip (Holland, MI to Indianapolis!)
A bit later in the day, a tornado came thru (yes, really!). Dave knocked on every door and got us all into the hallways until the "All Clear" was issued.

Room Tip: They had a good breakfast as well!
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review, 3 weeks ago
Thank you for taking the time out and writing a review about the Quality Inn! We are very pleased that Dave took care of your needs and that he was proactive about your safety during the storm. We hope to see you again if you make another bike trip!

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 27, 2014

This is a hotel that we will visit again. The accommodations were pleasant. Our room was ready earlier than regular check in time and a very spiffy condition. The only difficulty we had was the room's iron did not work. They hustled to deliver a brand new one right out of the box.

The bathroom is slight, and not a separate room. Breakfast was underwhelming, but it was sufficient. The afternoon popcorn was a great snack each night. The hotel is located in a convenient off the main road spot so you can take a walk without traffic.

The small staff does a great job keeping up with the guests.

Room Tip: The room we had was in great shape. I can't imagine any of the others to be in disrepair.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review, 3 weeks ago
Thank you for your kind words about the Quality Inn! We are very pleased that you enjoyed your stay and that our staff was able to make sure that your stay is nothing less than perfect! We hope to see you again soon!

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed June 16, 2014

Stayed 6 nights. 1st room we were given had sticky bathroom floor. We were immediately changed to room next door, 162. When we returned from visiting that night, noticed that ice bucket had clean liner draped over side, but was full of water. Front desk exchanged for a new top-less bucket and liner. Next day, husband had to ask housekeeping to clean our room. He saw cleaner enter the "1st" room and skipped ours. She stated that ours wasn't on her list to clean. Third day, room wasn't serviced at all! Front desk able to give me fresh towels and took trash. Talked to desk in AM "Oh sorry, we'll take care of it". Short story---I complained to night and day staff, daily, about lack/poor housekeeping and got assurances that room would be thoroughly cleaned. But, sheets were never changed. If carpet was vacuumed, the hotel needs a new machine. Sink and tub cleaning were spotty---toothpaste residue on counter.
On a brighter note, soundproofing is pretty good. The common rooms are large. Breakfast has usual breads, pastries, waffles and hot biscuits and gravy. Our last 2 days, the hotel was full of teenage soccer players/coaches/family. The "breakfast" worker ran refilling the empty serving dishes so no one was left hungry and removed the trash while remaining cheerful!! At night, there was usually fresh popcorn and lemonade. Snacks (and some microwave meals) available for purchase. Outdoor pool area, fitness and laundry room were kept clean. There is also a second floor open area with chairs and desks. AC/heating units are quiet.
Adjustments were made to our bill for the lack of cleaning but I moved to this hotel from an extended stay place with only weekly cleaning so that I could have daily cleaning. We should have changed hotels, but never thought problem would continue. We often stay at Quality/Comfort Inns and never have problems. Management needs to train better and follow up on reported problems.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review, 3 weeks ago
We deeply apologize for the lack of service from our housekeeping staff. We do not think this is acceptable in any way and will make sure this will never happen again. We hope that you will give us another try in the future.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, IN
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 26, 2014

We always stay here when in town for my son's tennis tournaments and are always quite content. We stayed here again this past weekend during the Indianapolis 500 and the hotel was booked at capacity but you would not have known it. First of all, the hotel was very quiet. I think this is because it is an older building. I find older hotels are quieter in general due to a more solid construction. I465 is right behind the hotel but I rarely hear much noise from the interstate. We had only booked one night but was lucky to get another room at the last minute for the second night since my son was still alive in the tournament. They did not even try to increase the price with few hotel rooms available in the city this weekend. We had a different room each night in different parts of the building. Each room was very clean, spacious, and the beds comfortable.There was a nice sitting area, desk, refrigerator, microwave, and coffee maker. AND plenty of towels and wash cloths in like new condition. Something I like about this hotel is that they have a self laundry facility which I used. The breakfast offers many choices, including hot choices and protein. Despite the numbers at the hotel, even when we ate at the end of the breakfast hours, there was still plenty of food.The staff is very friendly and helpful. In the past I had mentioned that there was sometimes a cigarette smell due to inconsiderate and selfish smokers smoking inside a nonsmoking hotel. For the first time, I did not smell any cigarette smell in the hallways or my rooms.Kudos to whatever management has done to curb this problem! See you next tournament!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle B, General Manager at Quality Inn of Indy Castleton, responded to this review, May 28, 2014
Thank you for taking the time out and writing a review about the Quality Inn! We appreicate all of your kind words and we are very pleased that you enjoyed your stay! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn of Indy Castleton

Address: 8380 Kelly Lane, Indianapolis, IN 46250 (Formerly Jameson Inn)
Phone Number:
Location: United States > Indiana > Indianapolis > Castleton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 183 hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn of Indy Castleton 2.5*
Reservation Options:
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Also Known As:
Jameson Inn Of Indy Castleton Hotel Indianapolis
Signature Inn
Jameson Inn Indianapolis
Indianapolis Jameson Inn

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