We stayed here for one night upon returning from a cross-country trip. We arrived at the Indy airport and called the hotel to arrange a shuttle as soon as we deplaned. After waiting OVER 40 MINUTES outside the airport with my two small children at nearly midnight, I again called the hotel and asked for an ETA. The front desk informed me the van would be there in 10 minutes (because presumably the driver had not left the hotel yet despite the call 40 mins earlier). About 20 minutes later, the van finally arrived to pick up the flight crew. I can only surmise the driver just decided to wait and pick us up when he came to get the crew. When I finally checked in at the hotel with my exhausted children, I explained that we had waited a very long time for the shuttle. The front desk failed to offer any apology and instead assigned us a room that had torn carpeting, a clogged shower and dirty glasses. Delightful. I wish I could say it got better, but I awoke to find the coffee pot at the breakfast buffet....EMPTY. The perfect ending for a miserable stay. The one upside was the shuttle driver who took us to the airport for our outbound flight. She was truly delightful--it's too bad she isn't promoted to the hotel general manager position.
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- Also Known As:
- Hyatt Place Indianapolis Airport Hotel Indianapolis
- Hyatt Indianapolis Airport