We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hampton Inn & Suites Indianapolis-Airport: Traveler Reviews

2.5 of 5
9020 Hatfield Drive, Indianapolis, IN 46231
Hotel amenities
Hampton Inn & Suites Indianapolis-Airport
Ranked #27 of 183 hotels in Indianapolis
4.0 of 5 stars 48 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

48 reviews from our community

    Trip type
Traveler rating
    25
    17
    2
    1
    3
Date Rating
Gastonia, North Carolina
1 review
“Excellent Hampton Inn”
5 of 5 stars Reviewed January 25, 2011

Stayed at this Hampton in for 5 nights while on a business trip while in Indianapolis.

The staff was excellent. Very friendly and greeted you every time you walked in the front door. Very quick to help out if you had any questions or problems.

Rooms are very clean and extremely comfortable.

Would very highly recommend this hotel.

Im going to be in Indianapolis again in the near future on business, and I plan on requesting this hotel again.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RangerMach1 about Hampton Inn & Suites Indianapolis-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review
February 2, 2011
Dear RangerMach1,

I just wanted to send a quick thank you for your recent stay and positive review of Hampton Inn & Suites Indianapolis Airport. We really appreciate guest feedback and our whole team loved your review. We always strive to be overly friendly with guests and quick to help with any needs while staying with us.

Our goal is to have every guest leave as satisfied as you did with a clean, comfortable room and attentive staff to assist in any way.

Once again, thanks for your kind words and stay. We look forward to your return when traveling through Indianapolis.

Take Care,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwest Michigan
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Out of the way - but worth the stay!”
5 of 5 stars Reviewed November 29, 2010
1
person found this review helpful

This hotel was off the "beaten path" but it has only been open for approximately two years. The decor is very nice and the room was quaint. There was a small negative, their listed address, 9020 Hatfield Dr, was not in my GPS or in a few online maps. I did call the hotel to get an address to use to locate them; 8299 Ameriplex Parkway. Other than that, I enjoyed my stay - it was close to shopping!

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ladydeath1313 about Hampton Inn & Suites Indianapolis-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review
December 13, 2010
Hello ladydeath1313,

Just wanted to send you a quick thank you for your recent stay and review of the Hampton Inn & Suites Indianapolis Airport! Glad we could provide you with a great night stay and comfortable room.

Thanks for notifying me about the issue with finding the hotel. I'll have to check on correcting our position on any map sites or GPS that doesn't have it marked.

Once again, thanks for your recent stay and positive review.
Hope the next time you come through Indianapolis, you decide to stay with us again!

Take Care
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Could not ask for more”
4 of 5 stars Reviewed November 19, 2010

We had a family wedding. The hotel was selected for us. Reading reviews I thought Oh Boy! But honestly it was great. Yes there is an airport but it did not bother us. EVERTHING was exceptional. The beds were the most comfortable I have ever slept on in a motel. I am a bad sleeper so that is saying something. The only problem we had was commication with the cleaning staff. Not very good english. Happens most places these days. Would never thought to much about it but we lost a a member of our family, the housekeeper did not have clue what I was saying.

  • Stayed September 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bonba52 about Hampton Inn & Suites Indianapolis-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review
November 23, 2010
Dear bonba52,

I wanted to send a quick thank you in regards to your recent stay and review of the Hampton Inn & Suites Indianapolis Airport.
We all appreciate the kind words and strive to have every guest leave as satisfied as you did from your last visit.

I do apologize that there was an issue with communicating to our cleaning staff.
We are beginning to implement tools, such as English/Spanish cards, to better assist in the event that there is a communication barrier.
It is our goal to better prepare all staff members to help all guests.

Once again, thanks for your recent review and stay!
It’s reviews like yours that make us BETTER!

Take Care,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Kansas
1 review
“Overall good experience at the Hampton Inn near the Indianapolis Airport”
4 of 5 stars Reviewed August 9, 2010

We had several members of our extended family stay at this hotel for the weekend for a family reunion in Indianapolis. I was impressed at the cleanliness of the hotel. Our room and all of the commons areas we enjoyed were spotless clean. The location of the hotel is very close to the airport, although the hotel kind of sits of by itself in a newly developed area. The closest shopping and dining is about 15-20 minutes away, with the exception of a restaurant at the Hilton Garden Inn right next door. The rooms were nice, although a little small for a double room. The beds are very comfortable, and suprisingly I did not hear a lot of noise being so close to the airport. The free breakfast buffet is very good, and we really enjoyed the complimentary coffee throughout the day. The only real complaint I had was with the service of the front desk staff. I had issues with making my reservation over the phone, had to call several times to get my email confirmation, had poor service and check-in with a man who was less than thrilled to be answering our questions, and worst of all was my check out experience. I was waiting in line behind another man checking out and was completely ignored by the older lady working behind the front desk. When another couple came up to the desk she greeted them, and then after helping the man in front of me, walked over to the other side of the counter to help the couple who had came in after me, completely ignoring me all together! When I mentioned very nicely that I had been waiting, the other couple (not the staff!) told me to go ahead and the staff member never even apologized! I expected better service at a Hampton! But, overall I did enjoy my stay at this nice hotel.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask rmkc about Hampton Inn & Suites Indianapolis-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review
September 20, 2010
Dear rmkc

I wanted to take a moment to thank you for your recent stay and review of the Hampton Inn & Suites Indianapolis Airport. Guest reviews are very important for our team to better understand how effectively we serve all our clientele and where we have room for improvement.

I was really glad to see that you enjoyed the hotel and the level of cleanliness that our staff works to diligently to uphold. Without such a dedicated team, it wouldn't be possible to operate at such an efficient level. Also, we all appreciate your kind words of the buffet. The breakfast crew understands the value of a great breakfast and makes all the effort provide a pleasant start to everyone's day.

As for the issue with your check out, I was displeased to hear how your situation was handled and will look further into the matter. All of our front desk staff understand how important they are in making a great impression with guests and I will address the situation to ensure it doesn't happen again.

Once again, thanks for your recent stay and review. We really do value all your input and hope that we see you again your next time through Indianapolis.

Take Care,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Haven, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Bring your ear protection-"Close to airport" really means - "End of runway!"”
2 of 5 stars Reviewed June 30, 2010

If you enjoy watching and listening to jet aircraft at all hours of the day, then this is the place for you. This location is pretty much directly in-line with the main runways of Indy International - and the land must have been pretty cheap here, as there are no other buildings out on Hatfield Drive, besides a nearby Hilton.

Everything else is pretty great though - good breakfast from 6-10AM, a nice indoor pool and small, but adequate exercise center with 3 treadmills, some free weights and a couple of stationary bikes.

Also - if you are looking for "High Speed Internet", then this isn't the place either. I hit a few internet speed test sites and the best I got was 70k down/12k up - so VPN and remote desktop sessions are out of the question. Want to watch a YouTube video - ain't gonna happen. Skype? Nope - to slow.

If you decide to stay here - make sure to have a car. If you don't - you will be bored out of your skull - unless you like the roar of incoming and outgoing jet aircraft.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask UXU about Hampton Inn & Suites Indianapolis-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, General Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review
September 20, 2010
Dear UXM

I wanted to take a moment to thank you for your recent stay and review of the Hampton Inn & Suites Indianapolis Airport. Our whole team regret that you had a negative experience with being near the airport and with the Internet being temporarily slow. We strive to have all guests be 100% satisfied and wish we could've provided more assistance during your stay.

In designing the hotel, we did take being near the airport into consideration and went the extra mile to double pane all windows and increase rooftop insulation in an effort to minimize any exterior noises. Although we rarely receive complaints, we understand that sensitivity to noise varies from person to person and offer alternative sleep aids upon request.

Again, thanks for your recent stay and review.
Although your stay wasn’t as pleasant as we hoped it would be, we do hope you consider us again when traveling through Indianapolis.

Take Care,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Still looking for a hotel?
Highly rated hotels in Indianapolis
Romantic
Conrad Indianapolis
Conrad Indianapolis 4.5 of 5 stars 262 reviews
Luxury
JW Marriott Indianapolis
JW Marriott Indianapolis 4.5 of 5 stars 293 reviews
Good for business
Hampton Inn Indianapolis Northwest - Park 100
Hampton Inn Indianapolis Northwe... 4.5 of 5 stars 41 reviews
Great value
Homewood Suites by Hilton Indianapolis At The Crossing
Homewood Suites by Hilton Indian... 4.5 of 5 stars 55 reviews
(\ ABS:HotelCheckRates-d576787?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
(\ ABS:HotelCheckRates-d1762915?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
(\ ABS:HotelCheckRates-d1236866?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
(\ ABS:HotelCheckRates-d91513?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Indianapolis hotels
Drury Inn & Suites Indianapolis ... 4.5 of 5 stars 128 reviews Hyatt Place Indianapolis Airport 4.5 of 5 stars 101 reviews Hilton Garden Inn Indianapolis A... 4.0 of 5 stars 37 reviews Microtel Inn & Suites Indianapol... 4.0 of 5 stars 61 reviews
(\ ABS:HotelCheckRates-d1206274?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
(\ ABS:HotelCheckRates-d120794?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
(\ ABS:HotelCheckRates-d1235801?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
(\ ABS:HotelCheckRates-d653125?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 183 hotels in Indianapolis, ranked by popularity

Been to Hampton Inn & Suites Indianapolis-Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hampton Inn & Suites Indianapolis-Airport

  • Hampton Inn Indianapolis
Address: 9020 Hatfield Drive, Indianapolis, IN 46231
Price Range: €€

Owners: What's your side of the story?

If you own or manage Hampton Inn & Suites Indianapolis-Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hampton Inn & Suites Indianapolis-Airport
Show the lowest price for this hotel (from our partners)
Show Prices