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“Outstanding Service” 5 of 5 stars
Review of Comfort Suites City Centre

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Comfort Suites City Centre
3.0 of 5 Hotel   |   515 S West Street, Indianapolis, IN 46225   |  
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Ranked #95 of 183 Hotels in Indianapolis
Speedway, Indiana
1 review
“Outstanding Service”
5 of 5 stars Reviewed June 25, 2014

Had 10 rooms at the hotel and meeting room for two days. Rooms are nice, BEDS comfortable, STAFF AMAZING. Everyone we met during our two days greeted us,treated us like family and took care of our every need. Thanks

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JayLisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

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Olathe, Kansas
Level Contributor
143 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed June 17, 2014

This is the second time we have stayed here when passing through Indianapolis, the first time in June of 2012. Both times the hotel has been very clean, check in easy and staff professional and courteous. The rooms are generous sized, we had a king each time, with refrigerator and microwave in the room. The linens, towels and sheets are clean and smell nice. The breakfast offers a good selection of hot and cold items, the eating area is a bit small but manageable. It's within walking distance of downtown and right across from Lucas Oil Stadium. We will certainly consider staying again when in town.

Room Tip: Be aware that there is a $20 charge to park.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

This hotel gave me crabs! It's true. I spent four nights and in the fifth day I was itching "down there". That's when I found two crabs on me. Then I got out of bed and looked at the blankets where I discovered several dead crabs on the white blanket. I showered, grabbed a new towel and on the towel was dried food!!! I told the manager and he was confrontational. I travel a lot for business and this was completely disappointing and awful. The hotel lobby is nice by the way and the staff too. I just think they don't wash the blankets or if they do it's in cold water (not hot enough to get rid of food on towels and especially not hot enough to kill the previous guests SDT's).

Stayed May 2014, traveled on business
Helpful?
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Indianapolis hotels

Muncie, Indiana
Level Contributor
161 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed June 11, 2014

Booked this location through Priceline for $45 + taxes/fees. (great deal)
A bit further away from where I actually wanted to be but not a bad location.
Overnight stay to attend the Vintage Wine Fair, the hotel is located across from Lucas Stadium.
Not many choices for dining within reasonable walking distance but we found a great place just a block away (Basey's Grill .. see my review). Read the reviews after I saw what Tripadvisor picked for me and was expecting poor customer service. Quite the contrary! Everyone was very friendly more that willing to help. If their customer service was lacking before they certainly have made a turnaround. Even received a complimentary early check in when we arrived at 11:30 . Gotta love that. It made it great for attending the wine fair on time. The only two things that kept my review from rating as a 5 was the lack of shuttle (temporarily unavailable) and a sub-par breakfast offering. It would have been nice to have been shuttled to the wine fair (especially on the way back). Breakfast was not bad .. just not as good and as many varieties as some of the other Comfort Inns we have experienced. Room was great ...very spacious and extra clean .. even had exhaust fan in the bathroom .. don't see those much any more.
Overall a great stay .. good job Priceline and Comfort Suites.

Room Tip: Block away is Basey's Grill .. great place for grub See my review. Don't worry about a ro...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mao007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 29, 2014

Great value downtown property next door to Lucas Oil Stadium. If that's your destination, you can't get much closer. It's on the west side of the stadium and on the west border of what would be considered "downtown" (hence the West St. address) but handy enough to other downtown venues, dining and entertainment. Most can be reached in about 15 minute walk. The hotel shuttle will take you anywhere you want to go downtown, if available, for $5 / room (not per person). We used that service with great success and had access as good or better than other downtown hotels that would cost more than $100 / night more. Inside, predictable, modern Comfort Suites fare, not much different of a feel than what you'd get at a Comfort Suites on a suburban highway interchange. If you don't need the full service (though there is a small bar with limited hours), this could be a good value alternative to the larger full service downtown alternatives--with one exception--parking here ($20/night) on par with other downtown hotels.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank mke60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Jolla, California, United States
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2014

We chose this hotel because it was not far from convention center. The rooms were nice and had good light. Also they had additional plugs for computers, phones, etc on the desk. So great not to have to search for plugs. The bed was great and the room was quiet. The staff was friendly and helpful. The breakfast was adequate--nothing fancy. The shuttle was $5.00 to downtown area. it was $5.00 per room not per person. We took it once and found we could walk to the convention center.

Room Tip: We asked for a quiet room and they were very accommodating. We were on the 2nd floor.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, Ohio
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 18, 2014 via mobile

I spent 3 nights here while in town for a conference. My room was clean, quiet, and just fine for business travel.

The hotel is literally across the street from Lucas Oil, a 5 minute walk from the convention center, and a 10-15 minute walk from most entertainment and eateries downtown.

Parking was $20/night but there seemed to be plenty. Breakfast was okay but generally below par for other similar hotels. At least it was included in the price of the room.

If you're looking for something fancy, go to the JW Marriott just up the street. But for reasonably priced business travel to Indy or an event at Lucas Oil Stadium this hotel was good.

Minor gripe: Why buy high definition televisions if you aren't going to spring for HD content? Most of the channels were not in HD.

Stayed May 2014, traveled on business
Helpful?
Thank Aaron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Suites City Centre

Address: 515 S West Street, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #95 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates):
Hotel Class:3 star — Comfort Suites City Centre 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites

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