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“Poorly or Unwashed linens & towels” 1 of 5 stars
Review of Comfort Suites City Centre

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Comfort Suites City Centre
3.0 of 5 Hotel   |   515 S West Street, Indianapolis, IN 46225   |  
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Ranked #87 of 183 Hotels in Indianapolis
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Poorly or Unwashed linens & towels”
1 of 5 stars Reviewed June 15, 2014

This hotel gave me crabs! It's true. I spent four nights and in the fifth day I was itching "down there". That's when I found two crabs on me. Then I got out of bed and looked at the blankets where I discovered several dead crabs on the white blanket. I showered, grabbed a new towel and on the towel was dried food!!! I told the manager and he was confrontational. I travel a lot for business and this was completely disappointing and awful. The hotel lobby is nice by the way and the staff too. I just think they don't wash the blankets or if they do it's in cold water (not hot enough to get rid of food on towels and especially not hot enough to kill the previous guests SDT's).

Stayed May 2014, traveled on business
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148 reviews from our community

Traveler rating
    59
    51
    16
    9
    13
See reviews for
41
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44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
Muncie, Indiana
Top Contributor
107 reviews 107 reviews
59 hotel reviews
Reviews in 54 cities Reviews in 54 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 11, 2014

Booked this location through Priceline for $45 + taxes/fees. (great deal)
A bit further away from where I actually wanted to be but not a bad location.
Overnight stay to attend the Vintage Wine Fair, the hotel is located across from Lucas Stadium.
Not many choices for dining within reasonable walking distance but we found a great place just a block away (Basey's Grill .. see my review). Read the reviews after I saw what Tripadvisor picked for me and was expecting poor customer service. Quite the contrary! Everyone was very friendly more that willing to help. If their customer service was lacking before they certainly have made a turnaround. Even received a complimentary early check in when we arrived at 11:30 . Gotta love that. It made it great for attending the wine fair on time. The only two things that kept my review from rating as a 5 was the lack of shuttle (temporarily unavailable) and a sub-par breakfast offering. It would have been nice to have been shuttled to the wine fair (especially on the way back). Breakfast was not bad .. just not as good and as many varieties as some of the other Comfort Inns we have experienced. Room was great ...very spacious and extra clean .. even had exhaust fan in the bathroom .. don't see those much any more.
Overall a great stay .. good job Priceline and Comfort Suites.

Room Tip: Block away is Basey's Grill .. great place for grub See my review. Don't worry about a ro...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milwaukee, Wisconsin
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 29, 2014

Great value downtown property next door to Lucas Oil Stadium. If that's your destination, you can't get much closer. It's on the west side of the stadium and on the west border of what would be considered "downtown" (hence the West St. address) but handy enough to other downtown venues, dining and entertainment. Most can be reached in about 15 minute walk. The hotel shuttle will take you anywhere you want to go downtown, if available, for $5 / room (not per person). We used that service with great success and had access as good or better than other downtown hotels that would cost more than $100 / night more. Inside, predictable, modern Comfort Suites fare, not much different of a feel than what you'd get at a Comfort Suites on a suburban highway interchange. If you don't need the full service (though there is a small bar with limited hours), this could be a good value alternative to the larger full service downtown alternatives--with one exception--parking here ($20/night) on par with other downtown hotels.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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La Jolla, California, United States
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

We chose this hotel because it was not far from convention center. The rooms were nice and had good light. Also they had additional plugs for computers, phones, etc on the desk. So great not to have to search for plugs. The bed was great and the room was quiet. The staff was friendly and helpful. The breakfast was adequate--nothing fancy. The shuttle was $5.00 to downtown area. it was $5.00 per room not per person. We took it once and found we could walk to the convention center.

Room Tip: We asked for a quiet room and they were very accommodating. We were on the 2nd floor.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, Ohio
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 18, 2014 via mobile

I spent 3 nights here while in town for a conference. My room was clean, quiet, and just fine for business travel.

The hotel is literally across the street from Lucas Oil, a 5 minute walk from the convention center, and a 10-15 minute walk from most entertainment and eateries downtown.

Parking was $20/night but there seemed to be plenty. Breakfast was okay but generally below par for other similar hotels. At least it was included in the price of the room.

If you're looking for something fancy, go to the JW Marriott just up the street. But for reasonably priced business travel to Indy or an event at Lucas Oil Stadium this hotel was good.

Minor gripe: Why buy high definition televisions if you aren't going to spring for HD content? Most of the channels were not in HD.

Stayed May 2014, traveled on business
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1 review
4 of 5 stars Reviewed May 18, 2014

We had reserved 8 rooms for a baseball tournament and arrived early. We were unable to check in but they allowed our team to get dressed in a temporary room. After our tournament, we did not have a problem checking in which was about 930 pm.

The rooms were clean and didnt have any issues. Front desk was very polite. Will definitely consider for next years trip.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed April 30, 2014

Our company booked 27 room nights while we were attending a convention. On our fourth night the hotel made a mistake and sold a room out from under us that we had already occupied and paid for. (There was actually a hilarious side this to story -- putting two strangers in the same room, sharing toothbrushes, charging them both -- but it's too long to tell here.) Night manager was rude, rude, rude. This was a situation where a little bit of empathy and concern for the customer would have at least made us feel better but no, he was contentious from the beginning. Instead of apologizing and trying to make it right he tried to turn it around and make it our fault! The whole city was booked up because of the convention so we had to send one of our people home early -- leaving at ten o'clock at night. The hotel wasn't even planning to credit us for the room they gave away until we pressed for it. "As as a courtesy" they agreed to credit us. As a courtesy??? Bad experience here.

Room Tip: My advice is to avoid this place entirely.
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites City Centre

Address: 515 S West Street, Indianapolis, IN 46225
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 183 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites City Centre 3*
Reservation Options:
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Also Known As:
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites

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