The turn from Cline Ave on to 179th is easy to miss and I did. I called the Hotel and Stephen, the front desk clerk was unable to give me directions. I should have taken this as sign of things to come.
I check in and set up my laptop and the Internet will not connect. I go to the front desk and Stephen says,'I don't know, you can bring your computer up here to the lobby, it usually works here." I am not interested in doing anything remotely important from their lobby where people can look over my shoulder. He gave me the key to the "Business Center" which consists a computer and a printer.
I return to my room hoping to catch a short nap and I turn on the TV to complete snow, the reception is so bad, it can't be described as reception. I return to the front desk and Stephen says 'Wow, nothing is working for you today." and that was the sum total of effort he used to try and resolve my issues. No offer of a different room, no offer to send someone to look at the TV, nothing.
I am angry, I don't shout or ever make a scene but I am upset enough, that I wasn't able to sleep so the nap went out the window. I had been driving since 3 AM and I really needed a nap.
When I returned that evening, a different person was behind the front desk and I told him
to cancel my stay for the next evening and the only reason I didn't leave immediately was the five hour drive home that I was too sleepy to attempt. He gave me a different room with a TV that worked and the Internet worked in that room also. He said Stephen was still a trainee and didn't know how to talk to customers but I say good luck trying to train the apathetic.
The hotel is not a good value for the money, even if it was perfect. I paid $126 after tax for a room my wife might refuse to stay in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.