I have stayed in the Ceasar's Palace and Venetian Holiday rooms. I've also taken one of the tours of all the themed rooms. I've read about a years worth or reviews and some of them are so horrible, they're hilarious. Sometimes, it can be about how you are as a person and a customer. In my own experience, the front desk staff was nice, but surely a bit unorganized. The manager, Doc, was really nice and accomodating. I had complained that the Wi-Fi in the room sucked, so he recommended the dining area where it worked just fine. Never seen a single creature in either room. The rooms are a bit dark with a dampy smell to them, but I assumed it was from all the indoor use of hot tubs, which is what I come for. Some of the rooms had flat screens but some didn't. Mine both had fridges and microwaves. The Ceasar bed was way better than the Venetian bed. Loved that food, liquor store, and shopping were a hop skip & a jump.
Overall, needs alot of updating to compare to regular "suites", but I only come for the hot tubs so I'll be back for the Geisha Garden and Northern Lights!
Two Tips: 1) Some of the management replys to these reviews were just as disturbing as the reviews! Public relations skills could be improved here. 2) Perhaps some rewards points or some kind of incentive program could be added for return visitors.
I've stayed in the Ceasar's Palace and Venetian Holiday, and will return to stay in Northern...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.