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“Basic, just like you should expect from Candlewood” 4 of 5 stars
Review of Candlewood Suites Indianapolis - South

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Candlewood Suites Indianapolis - South
2.0 of 5 Hotel   |   1190 N. Graham Road, Greenwood, IN 46143   |  
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Ranked #4 of 7 hotels in Greenwood
Appleton, Wisconsin
Top Contributor
84 reviews 84 reviews
37 hotel reviews
Reviews in 54 cities Reviews in 54 cities
38 helpful votes 38 helpful votes
“Basic, just like you should expect from Candlewood”
4 of 5 stars Reviewed March 30, 2014

It was our bad luck to be traveling during the NCAA tournament. No discounts for Platinum members, AAA, or AARP or anything else. The room was clean, the front desk clerk was helpful. Since we were there just one night, we did not use the kitchen, but it was well equipped. We paid way too much, but did not have any better alternatives. $145.00 per night plus tax.

My only complaint about Candlewood handicap rooms is the lack of shelves in the bath or shower. There is a tiny alcove in the shower that won't even accommodate the shampoo or soap that they provide. Where do you put your shave kit. On the closed toilet seat, I guess.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psklaus, General Manager at Candlewood Suites Indianapolis - South, responded to this review, April 2, 2014
71771,

Thank you for taking the time to post a review! I am sorry to hear your disappointment with the lack of shelving in our roll-in shower handicapped accessible room. These enlarged bathrooms are designed specifically with the vanity removed to allow everyone easy access to the sink, shower and other areas without issue. We are always happy to assist in customizing your room experience with an additional option shall you require. As you mentioned, our rates and discounts do vary from time to time and are based on availability and room type. We look forward to having you back with us and hope you can take advantage of one of our special offers.

We appreciate your business,
Phil Klaus
General Manager
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Write a Review

40 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Jorpeland, Norway
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

Stayed one night in September 2013. Ended up here because of the low price advertised. Arrived late afternoon and asked if there was any available rooms.

Suite was nice with a comfortable King Bed. Also a very pleasant and accomodating staff.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psklaus, General Manager at Candlewood Suites Indianapolis - South, responded to this review, March 14, 2014
KOSvines,

Thank you for taking the time to post a review about your wonderful experience with us! We hope to see you back here again soon for another comfortable and pleasant visit.

Thanks again,

Phil Klaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Bay, Florida
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2014

This was one of the better places I have stayed at along the highway. Very easy to get to off I65 in Indianapolis in suburb of Greenwood. We had a relative at the St. Francis Hospital and it was less than a mile away. Check-in was fast and upon entering the room I was very surprised to find it clean and very user friendly and efficient. Free wi-fi. We had a king size room with one bed. Kitchenette had full size fridge with ice maker, dishwasher, two burner stove, built-in microwave, coffee pot, dishes, silverware with a wood-like vinyl floor. All the necessities to make yourself a quick meal in the room if you are tired of take-out. Bed had really nice clean linens and down pillows. There was a recliner to watch TV and a DVD player. When is the last time you had a recliner in a hotel??? The table/desk area had two chairs. This area of the room was carpeted. Bathroom had nice size tub with rounded shower curtain, taller vanity and granite countertop. Little shop off the lobby with fresh fruit, refrigerated and freezer snacks/meals, canned soups, toiletries, etc. with a place to either put cash or a charge room slip. Exercise room to work out. All in all, I was very impressed because we paid $84.74 grand total for the night with my husband's corporate rate. At the hospital they gave out a sheet with local hotels and it said if you stayed more than 7 nights they gave you a discount too. The only negative I could say was that the rooms were probably not as insulated as they could have been because I heard a dog barking at one point and people above us (we were on second floor) banging around a little bit. For the price, it was a lot nicer than most places I have stayed at under the $100 price point. I would stay here again anytime!

Room Tip: Maybe ask for a third floor room so it is quieter. If you are staying longer than 7 nights, ask for...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psklaus, General Manager at Candlewood Suites Indianapolis - South, responded to this review, February 24, 2014
Tropical Diane,

Thank you for taking the time to provide a detailed review and photos of your recent experience here at our property. We are pleased you found your stay to be of extreme comfort and the true home away from home feeling that we strive for with each and every one of our guests. I do want to apologize for any noise issues you might have experienced from the guest above you. We do our best to eliminate any excess noise from pets and realize that the extreme winter cold has hurt us in this objective. We hope to see you back on your next visit very soon!!

Thanks again,

Phil Klaus
General Manager
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Perrysburg, Ohio
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 3, 2013

We travelled to Greenwood for a tennis tournament and had three rooms booked here, presumably because of the kitchenette features in the rooms. The rooms were standard size with a refrigerator/microwave/eating counter. The hotel itself sits in a field across the freeway from a busy area with restaurants and grocery stores, etc. There was no pool for the kids and they ended up playing in the parking lot at night to let off some steam. This is a quiet, out of the way place with access to the freeway, but no breakfast or food other than that which can be purchased in a small room downstairs by the reception area (I believe there was coffee and some frozen items/snack items). If you'd like breakfast you'll have to bring it with you. Service was friendly and helpful (great Italian restaurant recommendation upon checkin!)

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psklaus, General Manager at Candlewood Suites Indianapolis - South, responded to this review, December 6, 2013
Tammy S,

Thank you for taking the time to post a review. We are sorry to hear you found your stay just to be average with us. We take pride in making each and every guests stay a home away from home in your guest suite. As is standard in the Candlewood brand we offer a variety of meal options 24/7 in our Candlewood Cupboard and allow you to feel free to prepare your own unique meal choices in your room daily whether that is for breakfast, lunch, or dinner. We are pleased that you found our services to be friendly and helpful and you were able to take advantage of our quiet location and the great local Southside dining. Shall you return to the area we hope to get the opportunity to better your experience.

Thank you,

Phil Klaus
General Manager
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Deford, Michigan, United States
1 review
5 of 5 stars Reviewed November 19, 2013

This was the best hotel that we found to stay at we had been at another hotel for 4 days prior and had a very very bad experience with that hotel. We were broke down on the side of the road in Greenwood Indiana and we were looking for a place to stay the night until some one could come and get us. When I went in to see if they had 2 room and explained to them what had happen to us they were very friendly and the facility was very very clean. Could not believe when we went up to look at the room that they had a full size fridge, micro wave stove top, dishwasher, living room with a desk, pots and pans and dishes. They were close to grocery, Wal Marts, Krogers and gas stations to get too. I would so come back and stay here if I travel again. Service was top notch.

Room Tip: Room are very large and very clean
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psklaus, General Manager at Candlewood Suites Indianapolis - South, responded to this review, December 6, 2013
Thank you for taking the time to post your detailed review of your wonderful experience with us! We are so pleased we were able to make your stay as enjoyable as it was and deliver our top notch service to you. We hope to see you back in our hotel really soon under better circumstances!!

Thank you,
Phil Klaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Ohio
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2013 via mobile

Check in was fast and friendly! We didn't need a room with a kitchen but this was a last minute hotel change. Ramada was so bad that we left it. Checked in and looked at the room. It was spotless! The kitchen had fridge, (full size) micro, stove top, dishwasher, living room with hide away bed and a bedroom. Pots, pans, dishes, flat ware and so on. Because of the set up, it didn't have that hotel feeling but more of a home feeling. I was able to relax and get comfortable. Next time I need a room for more then one night I will chose this chain again. If I get back to this area, I will stay at this extended stay hotel!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psklaus, General Manager at Candlewood Suites Indianapolis - South, responded to this review, November 18, 2013
Sherry H,

Thank you for taking the time to review our hotel! We are very pleased you were able to experience that "home like" feeling during your recent visit. We strive to bring that sentiment to each and every guest that stays with us. We hope to see you back in the area very soon!

Phil Klaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, CA
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 6, 2013

Couldn't have ask for a better stay.  Rooms are clean, and well appointed.  Free clothes washers and dryers,  newspapers and a nice selection of free movies..  Staff is great.  This property is a little off the beaten path, but is still within sight of grocery, walmart, gas  station and other convenience stores.  Easy highway access.  The ONLY quirk was the front doors are a little odd, but in no way distracts from the amenities and professional staff.

Room Tip: Given the choice of the other 3 hotels in the immediate area, this is the way to go. Quiet, secure...
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psklaus, General Manager at Candlewood Suites Indianapolis - South, responded to this review, July 8, 2013
Steven5959,

Thank you for your continued business here at the Candlewood Suites Indy-South. We acknowledge the oddness of our front door motion sensors as they are designed in an extremely sensitive manner as a continued security to our guests. We appreciate all of your wonderful comments and we hope to be of continued service to you for years to come!

Phil Klaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Indianapolis - South

Address: 1190 N. Graham Road, Greenwood, IN 46143
Phone Number:
Location: United States > Indiana > Greenwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Greenwood
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Indianapolis - South 2*
Official Description (provided by the hotel):
Enjoy a Comfortable Extended Stay Hotel in Indianapolis, IN. The Candlewood Suites extended stay hotel of Indianapolis South/Greenwood is a beautiful property within reach of downtown Indianapolis and the Indianapolis International Airport (IND).Our hotel in Indianapolis offers a convenient location near many Indianapolis attractions, such as Lucas Oil Stadium, Conseco Fieldhouse, Indiana Live Casino, the Indianapolis Children's Museum, Indianapolis Motor Speedway and White River State Park, home of the Indianapolis Zoo. Closer to home, the Greenwood Park Mall is just minutes away. Our hotel near Indianapolis is also just a short drive from Camp Atterbury, IUPUI, Eli Lilly & Co., University of Indianapolis, Duke Energy, Cinergy and other businesses in Greenwood, IN. Lodging here also gives you access to amenities like a business center with copy, fax and print services. In addition, each suite features an over-sized desk, free high-speed Internet access and a speakerphone with free local calls. Our extended stay hotel in Indianapolis is your home away from home, offering spacious suites with a fully equipped kitchen for cooking meals, a comfy recliner for while watching free movies from the lending library and triple-sheeted beds for comfortable sleeping. From the Candlewood Cupboard, our signature convenience store, to the fitness center, all the amenities you want are available at the Candlewood Suites Indianapolis extended stay hotel. ... more   less 
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Also Known As:
Candlewood Suites Indianapolis - South Hotel Greenwood

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