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“Extremely pleased. A "5 -"” 4 of 5 stars
Review of Holiday Inn Express & Suites Greenfield

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Holiday Inn Express & Suites Greenfield
2.5 of 5 Hotel   |   321 Barrett Dr, Greenfield, IN 46140   |  
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Ranked #2 of 7 Hotels in Greenfield
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
“Extremely pleased. A "5 -"”
4 of 5 stars Reviewed January 6, 2014

Great stay. Very pleased. Facility clean, well maintained overall. Breakfast delightful and friendly. Gym better than most smaller hotels. Of particular note: Casey, front desk - warm and welcoming. Joyce, Breakfast Host - Added her own special touches. Shelby & Tasha, Chambermaids, I left a tip each day, they left a return note. Has never happened in the 30 years I have been tipping.

What not a 5? A few small items: Satellite TV kept losing signal, lights in back not operational and side door did not lock - security concerns,

Overall a great experience. WIll stay there next time.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis M, General Manager at Holiday Inn Express & Suites Greenfield, responded to this review, January 17, 2014
Thank you for the great review, I will make sure to tell the staff how well they did and we are pleased you enjoyed your stay. We like to give give the small notes to show how much we care and sometimes its the little things that make a difference. And we will make sure to take a look at the Direct TV situation and see if we can limit the outages and hesitation.

Thank you for your stay and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
    70
    13
    4
    2
    2
See reviews for
30
15
6
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Madison, Indiana
1 review
5 of 5 stars Reviewed December 21, 2013 via mobile

Alisha was very friendly and helpful with my stay. Great location and awesome people. Close to food and shopping. Great and clean pool. Thanks Alisha for making me feel like I was at home......................

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis M, General Manager at Holiday Inn Express & Suites Greenfield, responded to this review, December 25, 2013
Thank you for the review and I will make sure that I let Alisha know that she did an amazing job. Glad you enjoyed the hotel and our location.
Thanks for staying

Travis McMichael
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florida
Top Contributor
169 reviews 169 reviews
43 hotel reviews
Reviews in 59 cities Reviews in 59 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed November 26, 2013

We always stay IHG brand hotels and are Platinum in their loyalty club. The rooms were clean. Breakfast was the standard HIE fare and was well maintained. Only problem was the check-in, no recognition as Platinum (usually involves a bottle of water and a snack) and not as friendly as we usually find at Holiday Inn Expresses. A nice clean quiet room and a good breakfast, what more does a traveller need?

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis M, General Manager at Holiday Inn Express & Suites Greenfield, responded to this review, November 29, 2013
We appreciate your response and I apologize that you were not recognized as a Platinum member and we do value you as a elite member. If you don't mind I would like to talk to you about your stay if you could kindly contact the hotel to discuss further as I want to make sure we make this right as each and every guest stay is important to us and we value your loyalty and your commitment to the brand and hope to have you back.

Thank you again for the kind works and hope to hear from you soon.

Travis McMichael
General Manager
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Marietta, Ohio
Top Contributor
276 reviews 276 reviews
276 hotel reviews
Reviews in 213 cities Reviews in 213 cities
220 helpful votes 220 helpful votes
5 of 5 stars Reviewed November 20, 2013

I arrived early afternoon for a 10 hour stay..girl at desk was great to deal with ..appears to be a fairly new place everything was top notch I stay in many holiday inn express' and 95% of the time they are really good but this one ranks very close to the top..big lot easy to get semi into,clean,comfy,quiet and a great price..this will be where I stay when Im in the area from now on..

Room Tip: top floor was nice and quiet..
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis M, General Manager at Holiday Inn Express & Suites Greenfield, responded to this review, November 22, 2013
Thank you for you excellent review! We appreciate your feed back and love it when we receive great feed back like yours! We are thrilled to hear that you are a new customer and that you recommend our hotel. Thank you for your nice comments on cleanliness as our staff works hard to keep the cleanliness of our property a top priority. We will be sure to share your comments with our entire team. We are looking forward to your next visit.
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Center Twp.
1 review
5 of 5 stars Reviewed November 8, 2013

The condition of the rooms was excellent. The location is excellent for traveling with many nearby amenities. The location is new and kept in top notch condition. I stayed here for 6 weeks on business travel and was very impressed with the courtesy and friendliness of the staff. I would like to personally thank Travis, Alex, Casey, Rachel, Sarah, and Michelle for their outstanding work......great job!

Room Tip: An upgrade to a suite was well worth the price! Spacious work area and a fully functional kitchenett...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis M, General Manager at Holiday Inn Express & Suites Greenfield, responded to this review, November 9, 2013
Tom,
We were glad to have you hear and I will pass your kind words on to our staff and hope to see you again soon.
Thanks for staying with us

Travis McMichael
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenfield, Indiana
1 review
5 of 5 stars Reviewed October 20, 2013

We've been on the road for over 2 weeks and this hotel has the best hot breakfast of our trip! Even when she was busy, Joyce, the breakfast room attendant was so friendly and helpful. At check in the front desk clerk was also a very helpful guy.The room was clean, comfortable and spacious. My only complaint is the tub didn't drain very well.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis M, General Manager at Holiday Inn Express & Suites Greenfield, responded to this review, October 21, 2013
Thank you for you excellent review! We appreciate your feed back and love it when we receive great feed back like yours! We are thrilled to hear that you liked our breakfast and our attendant Joyce and glad she was able to take care of you. Thank you for your nice comments about the front desk staff as they do a great job and try to be as helpful as possible. But I do apologize that there was an issue with your drain and we will look into this and make sure we get it taken care of. We will be sure to share your comments with our entire team. We are looking forward to your next visit.

Travis McMichael
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parsons, Kansas
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 18, 2013

Good location off I-70, new hotel, with a nice hot breakfast. The staff was both helpful and friendly, the rooms were large and included both a microwave and refrigerator. Overall a great stay and we would enjoy staying here again.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis M, General Manager at Holiday Inn Express & Suites Greenfield, responded to this review, October 21, 2013
You have made our day and made us proud with your wonderful review!! We appreciate all the feedback and love it when we receive great feedback like yours! It is always nice to hear about our friendly and professional staff. We will be sure to share your comments with our entire team. We are delighted to hear that found our accessible rooms accommodating and that they fit your needs. We are looking forward to your next visit and can’t thank you enough for sharing your experience!

Thank you
Travis McMichael
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Greenfield

Address: 321 Barrett Dr, Greenfield, IN 46140
Phone Number:
Location: United States > Indiana > Greenfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Greenfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Greenfield 2.5*
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