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“Great customer service” 4 of 5 stars
Review of Quality Inn & Suites Goshen

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Quality Inn & Suites Goshen
3.0 of 5 Hotel   |   1930 Lincolnway East, Goshen, IN 46526 (Formerly Courtyard by Marriott Goshen)   |  
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Ranked #2 of 6 Hotels in Goshen
Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great customer service”
4 of 5 stars Reviewed July 19, 2012

Very clean hotel that upgraded us to a lovely room with jazzuci after an issue with their pool. They even included a breakfast buffett for the next morning!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew H, Manager at Quality Inn & Suites Goshen, responded to this review, July 20, 2012
Thank you for taking the time to write such a nice review for the Courtyard by Marriot-Goshen. Your compliments are greatly appreciated! We are pleased you found our hotel "very clean" and our customer service to be "great". We look forward to the oppurtunity of serving you again the next time you are in the Goshen area!

Mathew Hoffman
Operations Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Tonganoxie, Kansas
Top Contributor
87 reviews 87 reviews
7 hotel reviews
Reviews in 43 cities Reviews in 43 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 1, 2012

We stayed here two nights and were made very comfortable. The room was clean and everything was just as you'd expect from A Courtyard. The pool is very nice!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Quality Inn & Suites Goshen, responded to this review, July 3, 2012
Thank you for taking the time out of your busy day to write such a nice review for the Courtyard by Marriott-Goshen. We are excited you found our hotel clean and our pool to be "great"! We find our indoor/outdoor pool to be a big draw for visitors in the Goshen area, and are pleased you were able to enjoy it. We look forward to the oppurtunity of serving you again!

Warm Regards,
Mathew Hoffman
Operations Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
5 of 5 stars Reviewed June 27, 2012

Each year I visit beautiful northern Indiana and I make my reservation with the Courtyard by Marriott in Goshen early! Everyone there is SUPER nice, especially Alan the night auditor and Derrick the manager.

The rooms are clean. I always treat myself to the king spa room and enjoy the spaciousness and cleanliness of the room. (I always bring Lysol spray w me where ever I go, but the room is clean).

The staff of the breakfast bar is VERY eager to make sure they get your room number before you even pick up a plate. This was somewhat bothersome.

I always tip my housekeepers; this ensures great service, anywhere!

The pool and hot tub are clean, and the gym is adequate. Can't wait to go back!

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Quality Inn & Suites Goshen, responded to this review, July 3, 2012
Thank you for taking the time to review your stay(s) with us here at the Goshen Courtyard. We are thrilled you find our hotel clean and everyone "SUPER nice"!! Your compliments are greatly appreciated! We look forward to serving you again the next time you are in the Goshen area.

Warm Regards,
Mathew Hoffman
Operations Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodland Park, Colorado
1 review
4 of 5 stars Reviewed June 25, 2012

During our recent stay we had some small issue with the intial reservation (Internet), and then we had to extend the stay two different times. In all cases the Front Desk staff was as helpfull as any customer service staff I have ever worked with and a joy to work with. In fact all of the staff here houskeeping, resturant everyone is just outstanding.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Quality Inn & Suites Goshen, responded to this review, June 27, 2012
Thank you for taking the time to review your recent visit to the Goshen Courtyard. We are thrilled our staff "was as helpful as any customer service staff" you have ever worked with. Your compliments are certainly appreciated! We look forward to the oppurtunity of serving you again.

Warm Regards,
Mathew Hoffman
Operations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 23, 2012

Like other recent visitors to this Courtyard, we found the staff outstanding and helpful but the hotel below Marriott standards. Our room was clean (and did not have the bad odor described by others on this site), but just as we were getting into bed our toilet overflowed like a fountain, filling the entire bathroom with water. We were quickly moved to another room, but we had to change out of our nightwear in a hurry and throw everything back into our luggage. Fortunately, we were able to remain on the first floor (there is NO ELEVATOR!!), but even our second room had an "ify" toilet that made us nervous about using it. In addition to the poorly functioning toilets, both rooms had old-model TVs with fuzzy pictures. We were using Marriott points to pay for the hotel, and I wish we had saved them for a place that was worth the points. I'm giving the hotel three dots instead of two only because we were given a free breakfast, which was very good, to compensate for our plumbing problems. Like the desk staff, the breakfast person was very friendly and helpful.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Quality Inn & Suites Goshen, responded to this review, June 27, 2012
Thank you for taking the time to review your recent visit to the Goshen Courtyard. We are pleased you found our staff "outstanding and helpful". However, we do apologize the bathroom and television service failed to meet your expectations and ours. Please know your concerns have been taken into consideration for future improvements. It is our sincere hope to serve you again the next time you are in the Goshen area.

Warm Regards,
Mathew Hoffman
Operations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 23, 2012

Spent 2 weeks here recently and was thoroughly disappointed in this Marriott property. Well then, you ask, why did I spend 2 weeks here? I am working on my Platinum, and needed the nights. That's it. I would have left the second night if not for that. The breakdown:

The good: the staff is excellent. They are professional and polite, and very friendly. I am confident that each staff member wanted to provide me with the best possible stay. The courtyard area is nice and features an indoor/outdoor pool. Some of the basic Courtyard minimums are also met: the bed is comfortable, etc. Location is fairly good, especially if you will be touring Amish country (the hotel is in the southeastern part of Goshen, right on the edge of town: the Amish are basically down the street, and the McDonalds across the street often has Amish buggys hitched up outside.)

The bad: all of the rest. I have a tiny fridge in my room, it freezes solid instead of chills and doesn't have a thermostat. The televisions are ancient, the remote is sluggish, and there are just a handful of channels available. The walls are thin, if someone is callous enough to allow their room door to swing shut behind them, without applying a bit of a brake to it, it sounds like a howitzer round. And this hotel has a LOT of callous customers. The internet is sluggish, to say the least. I have trouble playing a 480p youtube video, peak time or not. As others have mentioned, the rooms smell bad, like an old couch that has gotten soaked through once: musty and slightly nauseating (I bought some cheapy scent wax at the walmart down the street, that helped a bit). The room I have features three windows. The middle window is clean, but the flanking windows are dirty. They're dual-pane and have long ago lost their seal I guess, and consequently the inside of the window has become coated with unsightly grime. Almost all of the furnishings are old-school Marriott, although some minor updates have been made. The desk, desk chair, couch, and dresser are all old. The couch is particularly uncomfortable.

I have to go back to the clientele the hotel seems to attract: although it's possible they're a small minority, some pretty trashy people stay here regularly, the type of people that couldn't care less about the other folks in the hotel, and don't seem to mind slamming their doors constantly at 10:30 on a weeknight (as they have been doing as I've been writing this review). I suspect that the riff raff are attracted by the cheap rates here: other, newer hotels nearby (like the Hampton which is in the Courtyard's backyard) are more desirable for the business traveler, and their rates/availability reflect that fact. The Courtyard is left with the residue, and it shows.

As much as I like Marriott, if I am back in the area on business, and I probably will be one day, I will stay elsewhere.

In closing, I would like to say to the Owner/s of this hotel: "Shame on you for not being as dedicated to this hotel as your employees are."

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew H, Front Office Manager at Quality Inn & Suites Goshen, responded to this review, June 19, 2012
Thank you for taking the time to review your recent stay at Courtyard by Marriott-Goshen. We are happy that you found our staff to be "excellent" and the location to be convienient. We do apologize, though, that other aspects of the hotel failed to meet our standards and your expectations. Please know that your comments are taken into consideration for future renovations and have been reviewed for areas of improvement. It is our sincere hope that if you find yourself in the Goshen area, you would give us another oppurtunity to serve you.

Warm Regards,
Mathew Hoffman
Operations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 22, 2012 via mobile

I have mixed feelings about this place.

The Good: The staff is very friendly and helpful. The service from both the front desk and the breakfast staff could not have been better. The hotel is clean and the bed was comfortable. Breakfast was above average with nice crispy bacon, lots of options to choose from, and the made to order omelet perfect. The fresh popcorn in the lobby is also a nice touch. Although it is an older tub, the jacuzzi in-suite was marvelous and was in excellent working order.

The Bad: No elevator? Seriously, who builds a multi-level hotel without putting in an elevator? ASK FOR A GROUND FLOOR ROOM. If I had brought more than a carryon bag this trip, it would have been difficult to drag it up the double flight of stairs. There is a cloying smell of too much air freshener in the hallways and room which gives the impression they are trying to cover the musty old smell. If you wish to use the pool or hot tub, be prepared to sit in a goldfish bowl. The only thing separating the pool area from the front desk and lobby is a glass wall.

The Ugly: The television in my suite had not yet been upgraded to a flat screen and it was so old that the white snowy lines made it not worth watching. The whole place does need to be brought the rest of the way out of the 80s because it looks old, sad, and tired.

Summary: Comfortable, affordable, good service, if you don't mind stepping back in time or being on display in your bathing suit.

Stayed April 2012
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew H, Front Office Manager at Quality Inn & Suites Goshen, responded to this review, June 19, 2012
Thank you for taking the time to review your recent stay at Courtyard by Marriott-Goshen. We are happy that you found our staff to be "very friendly and helpful" and the hotel clean and comfortable. We strive to be the cleanliest and friendliest hotel! We do apologize, though, that other aspects of the hotel failed to meet your expectations. Please know that your comments are taken into consideration for future improvements. It is our sincere hope that if you find yourself in the Goshen area again, you will give us another oppurtunity to serve you.

Warm Regards,
Mathew Hoffman
Operations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Goshen

Address: 1930 Lincolnway East, Goshen, IN 46526 (Formerly Courtyard by Marriott Goshen)
Phone Number:
Location: United States > Indiana > Goshen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Goshen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Goshen 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Quality Inn and Suites Goshen is located in the middle of Amish Country on Lincolnway East, just 45 minutes from South Bend and close to downtown Goshen, and is near attractions like the Old Bag Factory, the Quilt Garden Tour, and the Shipshewana Flea Market. Business travelers also appreciate the close proximity to Elkhart County Courthouse, Goshen College, and the Goshen industrial parks. This hotel in Goshen, IN offers a welcoming lodge-style lobby complete with a fireplace, 24hr market, a unique indoor/outdoor pool, and a free full hot breakfast buffet daily. Guest rooms are highlighted by free WiFi, new Sealy pillow top mattresses, in room refrigerators and microwaves, 46" flat screen TV's with premium cable. When looking for a little more space on the road, upgrade to the Presidential Suite with separate sleeping and living area, microwave, and mini-fridge. Choose the Quality Inn and Suites Goshen and enjoy the comfort and convenience that make this the top Goshen, IN hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Goshen Hotel Goshen
Courtyard Goshen
Goshen Marriott
Goshen Courtyard

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