We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Front Desk” 5 of 5 stars
Review of Comfort Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Comfort Suites to your Saves list
Comfort Suites
2.5 of 5 Hotel   |   5775 Coventry Lane, Fort Wayne, IN 46804   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #6 of 46 Hotels in Fort Wayne
continental, ohio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Front Desk”
5 of 5 stars Reviewed March 15, 2013

We were so very pleased by the front desk help of Troy during our Fort Wayne stay. An upgrade was given and local attractions were made known( very helpful). Will be glad to stay at the Comfort Suites again!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites, responded to this review, March 18, 2013
Thank you for your most recent stay and feedback at the Comfort Suites Southwest. I am pleased to hear about your experience and will share this with Troy along with the rest of the staff. We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

132 reviews from our community

Traveler rating
    81
    34
    12
    3
    2
See reviews for
40
19
9
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Illinois
Top Contributor
128 reviews 128 reviews
49 hotel reviews
Reviews in 62 cities Reviews in 62 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 9, 2013

On a trip that was supposed to take me to the Comfort Suites in Coldwater, MI, I found myself unable to proceed at Fort Wayne, Indiana. I called and was able to secure one of the last rooms at the this Comfort Suites. The staff was very friendly - including helping push my car and some others that got stuck in front of the main door in the snow - and seemed unfazed by the mad rush of stranded travelers they got hit with around 10pm. The room was very nice and impeccably clean, and a very good price. By morning their lot was in better shape than any of the surrounding roads.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites, responded to this review, March 11, 2013
Thank you for your recent response and stay. The snow blizzard hit from out of the blue and it was a surprise to all of us. We are glad you made it to our property safely, and I am excited to hear about the service that was offered. We try to go that extra mile, and in this circumstance, I am pleased to hear that we did. We appreciate your loyalty to Comfort Suites and look forward to seeing you again. Have safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2013

In town due to family illness. Exhausted from trip and time at hospital checked in around 12:30 am on 28th. Assigned to room that was close to an exit and I had asked for a room close to the front. Sheets appeared to not have been changed and bed was not made. Covers were in disarray, just pulled up and not neat at all. I sleep in my clothes and stayed up as long as I could. Walls were cracked from the ceiling to the floor. Just not a nice room. I was surprised as I had stayed there before and had an awesome experience. I will not stay there again.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites, responded to this review, March 11, 2013
Thank you for your response. I have to say, I am a little confused with your review. I have tried to reach out via trip advisor, as we have no records on file for you at the property with the details you have described in your trip advisor comments. I would like to get more information from you if possible to verify and investigate the information stated in the review. Please contact me at the property 260-436-4300. Thank you so much and I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrillville, Indiana
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 12, 2013

I was having health concerns due to prescription medication. Troy carried in my things, I am disabled, and helped me arrange for my cat, and food choices. I became seriously ill, and Larry could not have been more helpful, even going so far as catching my pet cat that was wandering through the hallways.
I did although suffer a 400.00 loss, and a brand new boombox went missing. But I GOT HELP, when I needed it. I hope the owners help me recoup my loss.
Clean, great employees, I would not recommend using the safe, but I do not really know where I left the money.
Thank You Friends in Fort Wayne!

Room Tip: I chose only available, clean, neat,perfect!
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites, responded to this review, February 13, 2013
The staff of the Comfort Suites - Southwest want to thank you for your response. It is great to hear about the service that was received, as we strive to take care of our guests every way possible. We want to wish you the best in your future travels and look forward to seeing you next time you may swing through the area. Take care. Your friends and family at the Comfort Suites Southwest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
78 reviews 78 reviews
19 hotel reviews
Reviews in 51 cities Reviews in 51 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 27, 2012 via mobile

We were caught in a terrible snow storm and even though it was not even Noon we decided to stop. Comfort Suites in Ft. Wayne was a gem of a find. Even though we were early the staff was happy to check us in. The room was large and clean. The beds were very comfortable. We were close to stores, movies and food.

Even though breakfast was not until 6:30 we lost so much driving time we wanted to leave early. They already had coffee, cereal, boiled eggs, pastry and breads available at 5:30.We really appreciated that.

We would stay again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites, responded to this review, December 28, 2012
Thank you for your response to your previous stay. I am sorry to hear why you had to stay at the property. That storm was pretty severe, and came out of nowhere. I want to thank you for your kind words and will make sure to pass on the feedback to the staff. Safe travels and we hope to see you again if you are ever in Fort Wayne. Happy New Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sullivan, Indiana
1 review
5 of 5 stars Reviewed December 3, 2012

I have been meeting with a friend of mine from Michigan for several years. Fort Wayne is about half way for both of us and we have always stayed at this Comfort Suites. During this stay the people working the front dest were very accommodating and pleasant, especially Troy. Upon checking out we told him that the sink and tub in our room would not drain out making it impossible to shower after the first person showered. He expressed his apology and made an adjustment to our bill for the inconvenience and sent us on our way with a grab and go bag that was great to have on my way home to Sullivan, In. We will select this Hotel again next year because of the friendliness and comfort

Room Tip: My only suggestion is that I would like clocks that put the time on the ceiling so that both beds wo...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites, responded to this review, December 4, 2012
Thank you for taking time to write your review and give us your feedback. I am glad to hear that Troy was able to accomodate and offer great service. We appreciate your feedback, and only can improve ourselves and performance from hearing the voice of our guests. Safe travels and we look forward to seeing you back next year. Happy Holidays.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willingboro, New Jersey
1 review
5 of 5 stars Reviewed December 3, 2012

This was our 2nd family gathering for Thanksgiving at this hotel. We were very pleased with the courteous hospitality from ALL the staff but, most notably, Javon and Troy were extremely professional and courteous. Our room was very clean, comfortable and everything worked. The breakfast variety was very good and plentiful. I enjoyed the morning paper in the room and the complimentary bags of water and fruit upon checkout is a nice touch. Kudos to whoever thought of that! This is a wonderfully cozy hotel that's "big" on service.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites, responded to this review, December 4, 2012
First I want to say that it was great to see that this was the second year in a row at our location. We appreciate your commitment to our property, as there are plenty of other hotels around the area. I will make sure to pass along the feedback and kind words to the staff. We strive to exceed and I am glad to hear that we could meet your expectations. We look forward to hosting and having your family here at the Comfort Suites Southwest next year for Thanksgiving. Happy Holidays.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Comfort Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites

Address: 5775 Coventry Lane, Fort Wayne, IN 46804
Phone Number:
Location: United States > Indiana > Fort Wayne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Fort Wayne
#4 Family Hotel in Fort Wayne
#16 Business Hotel in Fort Wayne
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
The Comfort Suites® Southwest is conveniently located at the intersection of Interstate 69 and US 24, only minutes from many downtown attractions. We are only 8 miles from Parkview Field, Home of the Ft. Wayne Tincaps and 12 miles from the Allen County War Memorial Coliseum. This Fort Wayne hotel is less than 10 miles from popular attractions like Franke Park featuring the Fort Wayne Children's Zoo and Foellinger Outdoor Theater, Glenbrook Square shopping mall, Lakeside Rose Garden and the Lincoln Museum. The hotel is within walking distance from several shops and a variety of restaurants. The city of Fort Wayne offers many cultural events, museums and a large genealogy department. General Motors and Verizon are also nearby. Guests of this Fort Wayne hotel will enjoy many full-service amenities, including free The Wall Street Journal. Other amenities include a fitness center, indoor heated pool and sauna. Business travelers will appreciate conveniences like free high-speed Internet access in all rooms and public areas. Access to copy and fax service is also available. The conference facilities accommodate up to 150 people for most events and business functions. Special group rates are available. Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites Southwest the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. All suites feature living and sleeping areas, sofa sleepers, chairs and work desks. In addition to standard amenities, all suites are fully equipped with refrigerators, microwaves, coffee makers, irons and ironing boards. King suites have two telephone lines. Luxury whirlpool bathtub suites are available. Guest laundry facilities are located on the property. Whether traveling for business or pleasure, the Comfort Suites Southwest provides superior accommodations, friendly customer service and affordable rates to everyone visiting the Fort Wayne area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia, Cheap Tickets, Orbitz, Hotels.com, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Comfort Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Fort Wayne
Comfort Suites Fort Wayne
Fort Wayne Comfort Suites

Owners: What's your side of the story?

If you own or manage Comfort Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.