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“Excellent staff” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Fort Wayne

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Holiday Inn Express Hotel & Suites Fort Wayne
2.5 of 5 Hotel   |   5915 Ellison Road, Fort Wayne, IN 46804   |  
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Ranked #9 of 47 Hotels in Fort Wayne
Michigan
Top Contributor
56 reviews 56 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
54 helpful votes 54 helpful votes
“Excellent staff”
4 of 5 stars Reviewed May 31, 2014

This is a typical Holiday Inn Express. You know what to expect - a clean, comfortable, no frills hotel. This location delivers as expected. Where this hotel stands apart, however, is the staff. I have never stayed at a budget hotel with such kind and friendly staff. The front desk clerks and the cleaning staff were so very friendly and kind.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE1888, Manager at Holiday Inn Express Hotel & Suites Fort Wayne, responded to this review, June 2, 2014
Texastech,

Thank you for taking the time to write on TripAdvisor about your recent visit. I am ecstatic to hear that you enjoyed your stay here with us! We strive for 100% guest satisfaction and without our employees we would never reach that goal. I hope that we will have the chance to WOW you again very soon.
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58 reviews from our community

Traveler rating
    29
    18
    5
    4
    2
See reviews for
23
9
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed May 23, 2014

I booked a room for family (2 adults & 4 kids) traveling into town for my daughter's birthday party. My home is small so we made generous use of the hotel over the course of the weekend, including the pool (kid favorite) and the common room for us to all be able to eat dinner together. The hotel itself was quite nice - clean, good amenities, etc. And the free continental breakfast is beyond anything anyone expected - pancakes and eggs and cinnamon rolls and sausage gravy and biscuits. Really nice! But the very best thing about our stay was Haley, the staff person at the desk the day of check in who took SUCH wonderful and attentive care of us and made us feel like VIP's, which considering the amount of traffic through the hotel (a giant wedding party and its guests, for one) must not have been easy. Haley is a GEM. We loved her so much we tried to feed her dinner, and we dropped off slices of chocolate cake to the desk when she wasn't looking. :) We will be booking here again next time family comes into town, and we look forward to seeing Haley! Well done!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE1888, Manager at Holiday Inn Express Hotel & Suites Fort Wayne, responded to this review, May 27, 2014
Lisa W,

Thank you for taking the time to write about your stay. I am delighted to hear that the kids enjoyed our pool, and everyone loved our Express Start Breakfast. Your kind words have been passed along to our staff. We all hope to see you back here soon.
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A TripAdvisor Member
3 of 5 stars Reviewed May 21, 2014

By the sound of the title, you may be expecting a horror story. This hotel is well maintained and recently updated. I have stayed here before with above par satisfaction. The staff is friendly. Now let's begin the mild horror story. I checked in and left for dinner immediately. I returned to turn down my sheets to find a lot of hair, and I mean 30+ strands. No rooms were available and I checked out that evening. The largest concern, the staff did not appear surprised.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE1888, Manager at Holiday Inn Express Hotel & Suites Fort Wayne, responded to this review, May 23, 2014
Dear TripAdvisor Member,

First, I would like to thank you for taking the time to write a review. We encourage both positive and constructive feedback so we can continually improve our hotel and staff. On behalf of our hotel, I sincerely apologize and understand your frustration. We strive to continually exceed guest expectations, I would be happy to discuss this incident further if you would like. Please contact me directly, 260.459.1888. Once again, I am truly sorry and I hope that you will give us another chance.
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Flushing, Michigan
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 15, 2014

Pretty typical Holiday Inn Express. I was on the 4th Floor. There is an elevator.

Nice: Large room. Q-tips and Mouthwash samples in the bathroom. Greek Yogurt at the breakfast bar. WiFi Internet was fast.

Not-so-Nice: No in-room Fridge. They were working on breakfast at 7 am when I went down.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE1888, Manager at Holiday Inn Express Hotel & Suites Fort Wayne, responded to this review, May 20, 2014
Dear Bluesstand,

Thank you for taking the time to share your experience on TripAdvisor. We love to hear about guest experiences, as it helps us continually improve our hotel and staff. I am glad to hear that you enjoyed our new Express Start complimentary breakfast, and our bathroom amenities. Please come back and visit us soon here at the Holiday Inn Express & Suites.
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Syracuse, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2014

Amanda and Haley greeted us wit hthe greatest smile upon entering. They handled our checkin quickly and with no issues. What great service. they even made nice recommendation for dinner. A great hotel with a nice breakfast. Have stayed her in past and will again

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE1888, Manager at Holiday Inn Express Hotel & Suites Fort Wayne, responded to this review, May 7, 2014
Sirepmils,

We love to hear reviews like this, as we strive for 100% guest satisfaction. I am delighted to hear that your check in was fast and you enjoyed our complimentary Express start breakfast. Please come back and visit us soon.
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Paso Robles, California
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

I thoroughly enjoyed my stay and I wish it would have been longer than the two days I was there. Room was spotless and in great shape, bed was comfortable and everything worked. Internet was fast and trouble free. Lots of good choices at breakfast and the food quality very high. Staff was very helpful and friendly, housekeepers had big smiles. One of the managers (Nate?) went out of his way to ask me how I was enjoying myself and tell me how much he appreciated me staying there. Matt at the desk was friendly and helpful at check out and immediately took care of a small mistake on my bill. 5 Stars!!!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE1888, Manager at Holiday Inn Express Hotel & Suites Fort Wayne, responded to this review, May 6, 2014
Planefella,

Thank you for taking the time to write about your recent stay at the Holiday Inn Express & Suites in Fort Wayne, Indiana. I am delighted to hear that you took advantage of our complimentary Express start breakfast. I will be sure to share this review with our staff. We hope to see you back here soon.
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Avon, Indiana
1 review
5 of 5 stars Reviewed April 15, 2014

I stay at this hotel 2 to 3 days a week. When I check in, Amanda greets me by name making me feel at home. Nancy keeps breakfast warm and the breakfast room very clean. I appreciate the professional, friendly service.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE1888, Manager at Holiday Inn Express Hotel & Suites Fort Wayne, responded to this review, April 16, 2014
RSC-Indianapolis,

First of all, thank you for your continued loyalty. I am very glad to here that you always enjoy your stay with us. Nancy and Amanda will be excited to know that they have been recognized for their efforts. Please come back and visit us soon, we look forward to it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Fort Wayne

Address: 5915 Ellison Road, Fort Wayne, IN 46804
Phone Number:
Location: United States > Indiana > Fort Wayne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Fort Wayne
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fort Wayne 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Fort Wayne is located off I-69 and US 24 in the upscale Village of Coventry - SW Fort Wayne. Our beautiful facility is built to make all our guests comfortable and provide that at home feel. Our Indoor pool and spa is open daily, 8AM-10PM. Our Complimentary Express Start breakfast is always a great way to start the day. Conference space is available for up to 50. Complimentary local calls, coffee makers, iron & ironing boards and blow dryers compliment all guest rooms. Guest Oasis in our suites. Laundry & Dry-cleaning services. Corporate & 'per Diem' government rates available. Easy access to Interstate 69, Highway 24 and all major attractions and businesses in the area. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Fort Wayne
Holiday Inn Fort Wayne
Holiday Inn Express Fort Wayne
Fort Wayne Holiday Inn

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